Ocean & Company Reviews 

558
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

False advertising fake products. Ordered adult soft silicone dentures got upper and lower hard plastic teeth to small for a newborn

Rated 1 out of 5 stars

Ordered their products Dec 2nd, 2020, and have not received items. Website launched a "track your order" but when I plugged my information, it states my items have not been shipped. I've reached... See more

Rated 2 out of 5 stars

I am sorely DISAPPOINTED! I am invested in saving the turtles! And, although the three (3) ordered bracelets are comfortable to wear and look good worn separately or together (black, white, turquoise)... See more

Company replied

Rated 5 out of 5 stars

Love the products I purchased from Ocean & Company and have received many compliments. I wear the turtle bracelets and wave anklet daily, and the wave necklace is one of my favorites. I originally pur... See more

Company details

  1. Beach Clothing Store
  2. Jewelry Store

Written by the company

Ocean & Co is dedicated to selling products that promote a plastic free, sustainable lifestyle. Every purchase helps support marine conservation efforts around the world!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

558 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(558)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered 2 bracelets back in Aug

I ordered 2 bracelets back in Aug. Never received them, I have tried to call them only to find out their number is not in service. I have emailed them many times only to get a genetic email in return with no answers on where is my bracelets are that have ordered and I received no tracking information.
YOU STOLE MY MONEY!!! I WANT A REUND ASAP!!
Order# 180821

23 August 2022
Unprompted review
Rated 5 out of 5 stars

Oceans and company add me back on your messages list

Oceans and company, I think I may have inadvertently stopped getting text messages from you. I would like to continue getting them. I love your products and I've been a customer for it quite a while. Please tell me what to do or just add me back on to your list to receive messages. Please Respond if I need to give you additional information to get this done. Thx!

3 November 2022
Unprompted review
Rated 1 out of 5 stars

Very disappointed.

Very disappointed.
Ordered a bracelet nearly 2 months ago and it still has not arrived. I had to ask for a tracking link which they sent to me but it does not even work.
Will not recommend and will never buy from again.

5 August 2022
Unprompted review
Rated 2 out of 5 stars

I bought this as a special gift for Christmas

I bought this as a special gift for my niece for Christmas. She was excited and she tracked her turtle until she was unable to. When she called to get information she was the turtle Grasshopper had died. No explanation , no we will send you a replacement turtle to track. She only was able to track her turtle 1 month. I believe this is worthy but I feel like it should of been longer .
Any feedback would be appreciated.

30 April 2022
Unprompted review
Rated 1 out of 5 stars

Was sent 2 sharks to track and neither…

Was sent 2 sharks to track and neither shark had been active for 5 months, took weeks to get a response then what looked like a genuine reply to my email turned out to be a copy/paste message as it was received by 2 separate orders

3 March 2022
Unprompted review
Rated 1 out of 5 stars

have had order for weeks and had better…

have had order for weeks and had better be here by my granddaughters birthday. Very disappointed with this company.

2 December 2021
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

We're so sorry to hear that your package has not arrived! If you reach out to support@oceanandcompany.com with either your order number or the email address used to place your order, we'd be happy to look into what happened to your items and make this right!

Rated 1 out of 5 stars

Persistent texts

I have written previously about a Christmas order that did not arrive in time last year (one of many similar reviews). Now I am getting endless promotional texts from this company. I have tried asking them to stop sending me texts, but still they persist and the latest was a very bewildering message about wanting to help me with an order that I had made! How can I get this company to stop all communication with me? I don’t wish to hear from them and have no intention of ever ordering from them again.

28 November 2021
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

We're so sorry to bother you! If you'd like to stop receiving texts please either reply "STOP" in the text chain with us or email support@oceanandcompany.com with your phone number so that we can unsubscribe you from text messages.

Rated 4 out of 5 stars

Confused

Items were received in a timely manner and the quality seemed decent. I was disappointed that the tumbler did not come with a lid that closes. Also, I received a bracelet that was difficult to operate and just didn't make sense in how it was made. The beaded bracelets were wonderful!

23 July 2021
Unprompted review

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