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OBUVKI.BG магазин с маркови обувки и аксесоари. Предлагаме повече от 400 марки и 25 000 модели на обувки и чанти. Довериха ни се на най-големите марки като: Guess, Carinii, Liu Jo, Calvin Klein, Furla, Ecco, Clarks, Geox и много други. Специално за Вас сме приготвили широка оферта от най-добрите модни марки за облекло, вдъхновена от най-новите модни предпочитания и изключителни нужди на нашите клиенти. Специално подбраният асортимент, лесният начин на закупуване, сигурните начини за заплащане, бързата доставка и 30-дневният безплатен срок за връщане, са причините, поради които - пазаруването на OBUVKI.BG е чисто удоволствие.
Bulgaria
2.0
12 reviews
Replied to 12% of negative reviews
Typically replies within 48 hours
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Complete lack of interest and total inaction when it comes to resolving even the simplest issue. Absolutely no regard for the customer and zero effort to retain a loyal one. Extremely disappointing and unprofessional service. I will definitely never order from Obuvki BG again.
I would never order from them again
I irdered a Guess bag which fall apart the 1st day i wore it.
I returbed it as a followed all the ibstuctions given by them
So far i dont have my money back and every day they make a different excuse. So pathetic
Extremely incorrect attitude. Lack of contact options. Some bot comes on and writes some stupid phrases. They canceled my order twice and I still haven't received my money back. The reason was that they have a problem with the system. So, when they have a problem with the system, how come other customers order and the shoe sizes I wanted are out of stock?! So for some there is no problem in the system, but for me there is, and twice.....?! I will hardly ever order from this site again. Outrageous.
Never order from there! I ordered a pair of sandals on Wednesday morning. It says that the order should arrive within 2 to 5 business days. It was expected to arrive on Tuesday or Wednesday of the following week at the latest. The shoes arrived on Friday. This was not a big problem. The bigger problem - we ordered them with an inspection and test at the courier company's office. Because of the delay, it turned out that they removed this service, which means that you have to buy the product regardless of whether it fits you or not. We asked the person at the checkout, he said that they did not give an explanation. We wrote an email to the site, and in response we received: We have too many orders, please wait. Have a nice day! Of course, this was not written by a person, but by a bot. It was really not a pleasant experience.
Absolutely terrible and unprofessional customer service. Wont ever use this site again.
I recently bought shoes from Obuvki.bg, but just two months later, the sole detached from the rest of the shoe. When I contacted customer support about a warranty, I was told they wouldn’t cover it because they claimed I had tried to fix the shoes myself — which I hadn’t. It’s frustrating that they wouldn’t take responsibility, especially since the shoes began to fall apart so quickly.
I expected better quality and more reliable service. I’d recommend others carefully consider their options before purchasing!
Reply from obuvki.bg
Hello,
Thank you for sharing your feedback, and we are sorry to hear about your negative experience with the products you purchased from us. We understand your frustration and sincerely apologize for not meeting your expectations.
Regarding your complaint, we would like to clarify that we always strive to offer quality products and good service. Unfortunately, we are unable to process warranty claims if the product has been altered by the customer, even unintentionally. Nevertheless, your opinion is important to us, and we will take it into consideration as we work to improve our services.
Thank you for your understanding, and we will strive to provide even better service in the future. If you need any further assistance, please don't hesitate to contact us.
Best regards,
The Obuvki.bg Team
Reply from obuvki.bg
Здравейте,
Благодарим Ви за положителната обратна връзка! Радваме се, че сте доволни от нашето обслужване и удобството на процеса по връщане. За нас е важно клиентите да имат лесен и безпроблемен опит при пазаруването.
Ще се радваме да Ви обслужваме отново!
С уважение,
Екипът на Obuvki.bg
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