Unfortunately my first 3 watches were damaged in transit so did not get to me and were returned so I had to wait for them to be re shipped, I have given 3 stars because I cannot fault the customer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received fantastic support from Jenny when I reported that the watch I had bought for my grandson's birthday had been stolen. The package had been neatly slit open and the watch had been removed -... See more
Company replied
Great customer service. I have bought several watches from this company and when ever there is an issue such as a watch no longer in stock I have had nothing but exceptional treatment and kindness fro... See more
Company replied
Had a few issues with a faulty watch,replaced quickly,one went missing,replaced,regularly kept updated by Jenny who has been excellent throughout.l now have seven watches from Obyss and am regularly a... See more
Company replied
Company details
Written by the company
We are "obsyssed" to provide high-quality products and make luxury fashion affordable for everyone.
Contact info
Keizersgracht 520H, 1017EK, Amsterdam, Netherlands
- hello@obsyss.com
- obsyss.com
3.9
Great
542 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was able to reach out to via email…
I was able to reach out to via email and regarding my address correction and received a very quick response. The agent was very helpful in making sure that I will receive my merchandise which I did in timely manner.
Thanks again and I will shop again love the watch purchase for a gift.
15 May 2025
Unprompted review
Reply from Obsyss
Thank you for your wonderful 5-star review! We are thrilled to hear that you had a positive experience with our customer service team and that your address correction was handled promptly. It’s great to know that you received your merchandise in a timely manner and that you love the watch you purchased as a gift :)
tiffany was amazing!
tiffany was amazing!! i had put the wrong address for my order and she helped me fix it quickly and professionally!!
22 May 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that Tiffany was able to assist you in correcting your address quickly and professionally. Your satisfaction is our top priority, and it's great to know that we could help make your experience a positive one :)
My watch arrived broken
My watch arrived broken, Jenny had a new on the way to me the next day. Great service, great product! Could not be happier with my purchace and the way a problem was handle! Great all around! Thank You Jenny and OBSYSS!
30 April 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Darrin! We’re thrilled to hear that you are happy with your new watch and that Jenny was able to assist you promptly. Your satisfaction is our top priority, and it’s great to know that we could resolve the issue quickly :)
There was a shipping issue
There was a shipping issue. It was my fault. Tiffany was very patient, and helpful in communicating and in a timely manner. Tiffany was very honest and helpful in me receiving the watches I ordered.
20 April 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave a review, Cory! We're glad to hear that Tiffany was able to assist you effectively and that you received your watches. We appreciate your understanding regarding the shipping issue, and we're always here to help.
I had a great experience with this…
I had a great experience with this store! When I needed a replacement, Tiffany assisted me quickly and professionally. She made the entire process smooth and stress-free. The customer service was outstanding, and I’m very happy with the product I received.
Highly recommend shopping here — and a special thanks again to Tiffany for her amazing support!
24 April 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Khalid! We're thrilled to hear that you had a great experience with our store and that Tiffany was able to assist you quickly and professionally. Your satisfaction is our top priority, and we appreciate your kind words about our customer service.
So very gratefulI for your custom …
I would like to say a big thank you to the staff at Obsyss for the way my orders have been handled. In particular, Tiffany has kept me up to date via e-mails every step of the way from receiving my order, to the moment it was delivered to my door. The way this company treats its customers is second to none, and I will certainly pass on their good name to family and friends, and use them again iin future.
Kind regards
Doug Symmons
24 April 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Doug! We truly appreciate your kind words and are thrilled to hear that Tiffany provided you with exceptional service throughout your order process. Our team is dedicated to ensuring a positive experience for all our customers, and your feedback reinforces our commitment. We look forward to serving you again in the future and appreciate you sharing our name with your family and friends! :)
Customer service 1st class Jenny and…
Customer service 1st class Jenny and the team are fantastic very happy with the watch lighting fast shipping well taken care of through the entire process great online experience
28 April 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Scott! We're thrilled to hear that you had a fantastic experience with our customer service team, especially Jenny. It's great to know that you are happy with your watch and that the shipping was lightning fast. Your satisfaction is our top priority, and we appreciate your kind words about the entire process.
Great service and good communication!
I would like to express my appreciation for the outstanding service provided by Jenny. Her proactive approach made a real difference in my experience, ensuring that my enquiries were not only addressed swiftly but also with great attention to detail. I was particularly impressed with the clarity and effectiveness of her communication, which made the resolution process seamless and stress-free. Jenny’s dedication and professionalism truly set a high standard, and I am grateful for her support. Thank you!.
25 March 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Ahmed! We're thrilled to hear that Jenny provided you with outstanding service and made your experience seamless and stress-free. Your appreciation of her proactive approach and effective communication truly highlights the dedication we strive for. We’re grateful for your support and look forward to assisting you again in the future!
Everything was as expected
Everything was as expected. Tiffany was very helpful and nothing was any trouble for her to help. Glad I purchased this watch, very good value.
18 April 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful review, Nigel! We're thrilled to hear that everything met your expectations and that Tiffany was able to assist you effectively. It's great to know you're happy with your watch and found it to be a good value. Your satisfaction is our priority, and we appreciate your support! :)
Classy looking watches …
I have purchased 4 watches are very happy with quality and price. I have dealt with Jenny when I had any issues and she was excellent in responding to my issues. From my own experiences I highly recommend purchasing watches from Obsyss and dealing with Jenny.
12 April 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Mark! We're thrilled to hear that you're happy with the quality and price of our watches. It's great to know that Jenny was able to assist you effectively—our team is dedicated to providing excellent customer service. We truly appreciate your recommendation and look forward to serving you again in the future!
I ordered a watch that looked great on…
I ordered a watch that looked great on their page, unfortunately when it arrived the packaging was poor, the watch looked new, but the box was battered and looked 2nd/3rd hand, no operating instructions and when I wanted to return it, I had to write to their customer service, TO DATE NO RESPONSE? I would urge anyone to, DO NOT USE!! very disappointing
4 April 2025
Unprompted review
Reply from Obsyss
Thank you for reaching out and sharing your feedback with us, Jon. We sincerely apologize for the experience you’ve had with your order.
We want to assure you that we take your concerns seriously. Upon checking here, our customer service team did respond to your inquiry regarding your concern, and they have included the product manual in that message. It’s possible that the response may have inadvertently ended up in your spam folder, so we recommend checking there as well.
If you’re still looking to return the watch, we’d be happy to assist further. Simply reply to our email, and we’ll make sure you receive the return instructions right away.
Extremely Disappointed – Denied Refund Over a Single Day
I ordered a watch from Obsyss (Order #93960), and unfortunately, the product did not meet expectations. It felt lightweight, low quality, and not worth the price. I didn’t wear it, and I didn’t even remove the packaging.
I reached out to return it—one day past their 30-day return window—and they flat-out denied the return. I explained that everything was still untouched and offered honest feedback, hoping they’d show a little flexibility and care about customer satisfaction. Instead, I received a robotic response citing "policy" and no willingness to make it right.
So here's the deal: if you buy from them, don’t expect any grace, empathy, or real customer service. They got my money, they got my feedback—and they left me with a watch I don’t want and can’t return. I will not be ordering from Obsyss again.
2 April 2025
Unprompted review
Reply from Obsyss
We’re sorry to hear the watch wasn’t to your liking, Scott. We understand that personal preference plays a big role, and while our pieces are made with quality materials and care, we know not every style will resonate with everyone.
Regarding the return, our 30-day policy is something we put in place to keep things fair and transparent for everyone. That said, we actually start counting from the day you receive the item, not the purchase date—just to give customers a bit more flexibility.
We totally get that you reached out just a day past the window, and we genuinely wish we could’ve helped more. We’re a small team trying to grow, and while we do try to be understanding wherever we can, we also need to follow our policy to keep things consistent for everyone.
We appreciate your honest feedback, and we’re taking it to heart as we keep working to improve both our products and our service.
Absolute banger of experience!
Absolute banger of experience!
Thanks for the great assistance Tiffany!
31 March 2025
Unprompted review
Reply from Obsyss
Thank you so much for your fantastic review, Andrian! We're thrilled to hear that you had such a positive experience and that Tiffany was able to assist you effectively. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Tiffany was fantastic
Tiffany was fantastic, she helped out switching the delivery to the correct address after a miss type on original order. she was quick to respond to the issue and communicated the whole time so there was never any part of the transaction where I was worried or unaware of what was happening!
21 March 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Rick! We're thrilled to hear that Tiffany was able to assist you in resolving the delivery issue promptly and effectively. Your satisfaction is our top priority, and it’s great to know that you felt informed and supported throughout the process :)
Awesome Support... Ms.Tiffany
Ms. Tiffany has a knack for keeping an OBYSS customer smiling through her prompt response and actions.
It's human to make mistakes but the ability to correct the Anamoly with the right Support is what I have received from Ms. Tiffany of OBYSS Team 👍.!!
22 March 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Govind! We truly appreciate your kind words about Tiffany and her dedication to providing exceptional support. It’s great to hear that she was able to assist you effectively and keep you smiling. Your satisfaction is our top priority, and we’re thrilled to have you as part of the OBSYSS community :)
Tiffany
Tiffany, was great, she asked for a video and proof of a clasp that didn’t work right. I sent it. And now they sending me a Replacement. Awesome. Well pleased coz the watch in question is why I ended up buying 3 watches in first place. Great stuff. Well pleased.
15 February 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Lee! We're thrilled to hear that Tiffany was able to assist you effectively and that you're pleased with the resolution regarding your watch clasp. It's fantastic to know that your experience has led you to enjoy our products so much :)
I’m Randy as a longtime watch…
I’m Randy as a longtime watch enthusiast & watch collector I can assure you will be very pleased of any selection you pick from Obyss , they are very nice and of top quality time pieces I would highly recommend you order one Today!
5 March 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Randy! We truly appreciate your kind words and are thrilled to hear that you’re pleased with our selection of timepieces. Your recommendation means a lot to us, and we’re committed to providing top-quality watches for enthusiasts like you.
Jenny made my experience great
Jenny made my experience great! Although there was an issue with the delivery, from the time I emailed jenny she responded in a very timely manner informing me of the situation which told me that she genuinely cared and kept me up to date on the new delivery date. Thanks jenny.
24 February 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Bobby! We truly appreciate your kind words about Jenny and her efforts to keep you informed during the delivery issue. It’s great to hear that she made your experience a positive one despite the challenges. Your feedback means a lot to us, and we’re thrilled to have you as a customer :)
Obsyss
After a slight issue with the watch i was very quickly offered help from a women names Jenny who was very helpful with sorting the issue out and keeping me updated with everything 👍🏼👍🏼
31 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for your thoughtful review, Adam! We're glad to hear that Jenny was able to assist you promptly and keep you updated throughout the process. Your satisfaction is our priority, and we appreciate your feedback :)
Jenny was very helpful when my parcel…
Jenny was very helpful when my parcel got missing. The replacement was swift and Jenny did a yoe-man job on that.
2 March 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Bernard! We're thrilled to hear that Jenny was able to assist you effectively with your missing parcel and that the replacement process was swift. Your kind words about her efforts mean a lot to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.