The app is really intuitive, seamless and worthy of interest, I know well what I'm talking about as I'm a QA engineer; I've switched from VCDS for finetuning my new audi A8 with no regret at all... Th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm new to OBDeleven, but so far, so good. The dongle interfaces easily with the app on my smart phone. Scanning the controllers in my '23 VW Jetta Sport is convenient, and noting and resetting erro... See more
Exceptional delivery speed and amazing product. Nice to have such a device by my side, when need to scan for quick faults reading, or install some OCA, or just get help when buying new car. Have n... See more
Great support. Had an issue with the delivery, and in 24h i was offered refund or resend new item. The package was"wrongly" picked up from one of my neighbors, but Thankfully i get the package and ref... See more
Company details
Written by the company
OBDeleven is a complete solution for easy car diagnostics and customizations. It combines a pocket-sized Bluetooth scanner and our mobile app, so you can scan and clear faults, monitor live data, and unlock hidden features – all on your phone. No cables, laptops, or garage visits needed. Officially licensed by Volkswagen Group (VAG), BMW Group, Toyota Group, and Ford Group (US models only), it delivers accurate diagnostics and full system access for supported models, including Audi, Škoda, SEAT/CUPRA, MINI, Rolls-Royce, Lexus, Ford, and more. KEY FEATURES: OBD2 diagnostics: Diagnose engine and transmission trouble codes, identify critical issues, and clear faults with a few taps. / Advanced diagnostics: Scan and clear faults from all available control units, including airbag, multimedia, and more. In minutes. / Live data: Track real-time parameters like engine speed, coolant temperature, oil level, and more – to catch problems early. / One-Click Apps: Unlock hidden features and fine-tune your car's safety, comfort, and service settings. We handled the coding part for you. / Other features for easier car ownership, like Car buying assistant, Hybrid battery check, Mileage check, and more. Available features depend on your country and car make, model, and year.
Contact info
Kaunas, Lithuania
- obdeleven.com
3.9
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great, fast and professional service
Thanks for the quick response and help.
13 August 2025
Unprompted review
Nice product, service is good
I had an issue with pro plan not activating but support solved my problem fast. I like the secret feature unlock apps.
22 May 2025
Gen 3 dongle has been released but none…
Gen 3 dongle has been released but none of there helpfiles have been updated to reflect this. Further the help files are on the VAG App but they are migrating to the OBD11 App but the help files have again not been updated to include this app. Generally I am afraid OBD11 Communication on changes is poor and they seem to rely on user community to identify stuff
13 August 2025
Unprompted review
Reply from OBDeleven
Hello,
Thank you for raising some awareness about this. We've been working on OBDeleven 3 for quite some time now and while it certainly took the public by surprise despite our multiple weeks of teasing the launch - some of the latest elements related to it and the changes that came alongside are still being patched in over time.
We hear you and understand your concern about the way we've been sharing OBDeleven knowledge, as well as the clarify of the matter lately. All we can ask of in return is a little bit more of your patience and understanding while we establish a foundation that wholly encompasses all the new device and plan update related articles, tables, pages, and the likes.
Your feedback is valuable to us, as we strive to improve the OBDeleven experience for all our users and every bit of help along the way from our community is all the more appreciated. Thanks again for sharing your thoughts. Don't hesitate to contact our customer support crew via the in-app Help Chat should you have any specific topics you'd like to discuss as well.
I bought one and it works great
I bought one and it works great. It took a little bit longer to arrive but you have to be patient
16 July 2025
Unprompted review
Terrible customer support and unwillingness to help
Terrible customer support, very slow responses, and they refused a refund or compensation despite Swedish law stating all online purchases are subject to a 14-day withdrawal period.
I completed my purchase the day before they released a new version of the product, along with much better prices and additional credits upon purchase, something I was not informed about when making my purchase. I asked to return my product in order to buy the new generation at their new discounted price, or at least let me take part in the bonus credits offer (200 credits) as compensation. Seemed like a fair solution for both parties to me, but the support took days to respond, gave me nothing but default answers and refused to assist me.
The product itself works ok. It could be easier to use, and I especially dislike how hard it is to find the correct objects in the iPhone app compared to the Android app where you can search instead of manually checking channels between 0-255.
The service seemed to be a lot better in the past when you could buy the product without any subscriptions or credits; now you need credits and expensive subscriptions in order to use the product properly - I would advise anyone to opt for VCDS or Carly over OBDEleven.
5 August 2025
Unprompted review
Reply from OBDeleven
Greetings,
We appreciate your detailed feedback and apologize for the inconvenience you've encountered with the return process. Regarding the new device launch timing, we communicated the upcoming changes quite extensively on all our socials, weeks in advance, building far more than just a murmur that something big is just around the corner for OBDeleven; whether you followed that hype train or not doesn't affect your placed order, nor does it entitle any post-delivery extras to be accredited due to the availability of limited time sales events offering different deals.
Moreover, OBDeleven does, indeed, accept 14-day returns and our policy aligns with many industry standards. Though, we do encourage our buyers to review it before making a purchase, as it is important to note that item bundles must be returned in full, I.E. both physical device and (unused) digital plan/credits are to be returned in combination to apply. Given that you've spoken on some of our advanced features, you've seemingly already started using your plan, making the bundle non-refundable thereafter; which would also be why our customer support team would refuse to accept the return.
Additionally, while our current annual plan and credit pricing model differs from the past, it also reflects the expanded compatibility and introduction of new functionalities that we've developed and implemented over a decade of growing OBDeleven to what it is today. These changes ensure we can continue to provide the high-quality features and services that our users have come to expect from us.
We understand that changes like these can bring questions, and we're here to assist you with anything that's troubling your mind about it. We've sent you a separate inquiry from Trustpilot - once you get back to us, we can have our help agents take a closer look and address the matter accordingly. Let's sort things out together.
Great customer support.
Thanks to Guoda for providing an excellent level of customer support. Very responsive and helpful. Guoda made it a super pleasant experience for an OBDeleven purchase.
4 August 2025
Unprompted review
Scam?
I placed an order on July 21. Tracking info was sent, but it shows that the package is still in Vilnius. I've been trying to contact them in the chatbox for the last 4 days, but no one even bothers to answer there.
11 August 2025
Unprompted review
Reply from OBDeleven
Hello Illar,
Terribly sorry to hear about your order getting stuck in shipping and handling for a longer time frame than expected. No worries though, our logistics and support crew will more than gladly help you sort this out.
We've sent you a separate request via Trustpilot. Please check your inbox and proceed accordingly. Once you get back to us, we'll be able to hone in on your order and what's causing the delays together. Looking forward to your cooperation.
Fast delivery, but subscriptions codes already in use
Fast delivery, but awful customer experience. I received my OBD11 V3 promptly. I didn't use it immediately, but after a few days when I tried to activate my codes, the website reported they were already used. I contacted customer support on the 7th August 2025, and today is 11th August 2025 with no response. I spent nearly £100 on a device that is utterly useless to me without spending more money.
The company has no public phone number and their customer service chat says "Response within 2 days". Obviously, that's not true.
7 August 2025
Unprompted review
Reply from OBDeleven
Hello Alex,
Thank you for sharing your concerns with us. We're glad to hear that your OBDeleven 3 has reached you swiftly and apologize for the delays in customer support responses lately. It is important to note that our help specialists only operate during the workweek, between 7:00 AM and 6:00 PM UTC+3, and that our inboxes have been filling up at a more rapid pace with questions on our newest device and changes. Your patience and understanding are greatly appreciated.
Moreover, we are committed to addressing your troublesome digital product codes, so please check your inbox for a separate inquiry from Trustpilot and get back to us. Once you do, we'll be able to locate your order and assign our helping hands to the task ASAP. Let's resolve this together.
EDIT: Thanks for your reply and update with more details. Our customer support team has been briefed on the info you've provided and should be getting in touch with you shortly. Thank you for your cooperation. Let us know how it goes.
Stay away from this scammer OBD eleven…
I strongly advise others to stay away from OBDeleven. My experience with them has been incredibly frustrating and unacceptable.
They deleted my credits without explanation, and when I raised a concern, instead of resolving the issue, they became defensive and even threatened and yelled at me with a call at midnight from one of their “officers.” This is completely unprofessional and feels like intimidation. I reported to the Local police
I’ve lost money and received no real support. Their customer service is rude, unhelpful, and dismissive. OBDeleven's behaviour is scam-like and dishonest, and I don’t trust this company at all anymore.
Save yourself the trouble and look elsewhere for a reliable diagnostic tool. This company does not respect its customers and cannot be trusted, and do not have phone support.
3 August 2025
Unprompted review
Reply from OBDeleven
Hello Andrew,
We're truly sorry to hear about your frustrating experience. It's imperative to clarify our customer support team, nor anyone else at OBDeleven for that matter, initiates phone calls with our users; all communication is via text, such as email or in-app chat. We appreciate your vigilance in reporting this concerning incident to the authorities, and we take such matter seriously.
Regarding your credits and any other issues, we would would like to assist you promptly. Please connect with us via the in-app Help Chat so we could thoroughly investigate the situation and help resolve any ongoing concerns. Your trust in us is valuable, and we're commited to addressing your needs and ensuring your satisfaction.
We've also sent you a separate inquiry from Trustpilot, to help us locate the source of your worries. We look forward to hearing back from you. Thank you for sharing your feedback with us. Let's resolve this together.
Bang for your buck
Cost effective, quality and user intuitive device for solutions ranging from basic to advanced!! Takes a little longer than expected to get responses from support, but manageable with so many different factors and procedures depending on issue at hand. They are committed to finding a solution to the problem!!
1 August 2025
Unprompted review
Absolute thieves
Absolute thieves. Ate my credits fixing the multimedia which glitched my whole system sent it into safety mode thanks to their one click apps. Hasn't quite fixed but they removed restore. Also ate fifty quid in credits putting on sport plus which just crashed and ate my credits, twice. Ignored my help requests after asking for my vin. Theiving toerags.
26 July 2025
Unprompted review
Reply from OBDeleven
Greetings,
It's a shame to hear that you're experiencing such troubles with our One-Click Apps. Should any customization option not function according to its description, contacting our customer support crew is the right way to go about resolving the matter, so we're glad that you've already reached out to our specialists.
Please check your Email inbox, as we've sent you a separate inquiry from Trustpilot. Once you get back to us, we'll be able to locate your recent Help Chats and assigs our agents to address your concerns in no time. Looking forward to your response. Let's work this out together and get you your Credits back for the failed activations.
No pro plan and ignorant support team.
Bought it in hopes to fix some issues with my car, first I was fine, but then I can’t connect to my car (it’s supported) tried switching device didn’t work, then I realized I didn’t get my pro subscription that I ordered, it isn’t in the app and I’ve gotten no email either, slow and ignorant support team when I wanted to return in, just told me the same things when I wanted to understand how to return.. won’t be buying again!
22 July 2025
Unprompted review
Reply from OBDeleven
Greetings Filip,
Terribly sorry to hear about the poor experience you've had with OBDeleven so far. Last week was quite busy for all of us at OBDeleven as we had just launched a new device. As you can imagine, our customer support crew were flooded with questions about it in no time. We apologize for the delayed responses and difficulties you've faced with the return process.
Typically, if you bought a Pro Pack, the plan comes bundled with the device; you claim it when connecting to the device with our OBDeleven VAG mobile app. If you didn't get a pop-up asking to claim it - our specialists will gladly assist you with the activation.
To ensure everything is sorted out smoothly, we've sent you a separate request from Trustpilot for some more information. Please check your inbox and proceed accordingly. Once you get back to us, we'll be able to find your order and ongoing support chats, connecting out agents to the tasks at hand ASAP. Let's solve this together.
Terrible experience …
I’ve had the plug for a week and nobody can help me get a password, I’m just passed from bots & ai to emails giving me an invoice and not a password…. Avoid at all costs
So far I have been deceived and have lost my money.
28 July 2025
Unprompted review
Reply from OBDeleven
Hello,
Our sincerest apologies for the frustration and inconvenience with your new device. Typicaly our devices don't come locked with a password, but you may have run into one with a 6-digit PIN. If that's the case, please start a Help Chat in-app by selecting the "6 digit PIN and 2FA reset" assistance path and follow its steps accordingly. You should, by all means, have the PIN reset remotely in moments. You'll need your physical device for its serial number, so make sure it's on-hand.
To ensure all is processed smoothly, we've sent you an extra request from Trustpilot. Be sure to check your inbox and get back to us. That way, we can find your order and ongoing support chats, and nudge our specialists in the right direction towards a resolution for you. Let's sort things out together!
Query was handled promptly and effectively
Query was handled promptly, with a complete explanation that showed the issue had been understood. Product is easy to use and comprehensive - it gave matching results to the dealer’s equipment at a fraction of the cost.
26 July 2025
Unprompted review
Purchased from online shop the Ultimate…
Purchased from online shop the Ultimate Pack with express shipping to Germany and arrived in less than 24 hours from shipping.A little expensive with the express shipping but i was to able to add a coupon code and was still totally worth it.I will definitely buy from them again in the future, they are reliable.
21 July 2025
Unprompted review
Obd eleven is expensive for basic tools.
Obd eleven is expensive for what you get. I paid €90 odd euros for this after coming from using a Carly scanner. OBDeleven is quite sneaky with what you can do. Because for the free version you can literally scan your car and erase codes. Anything else you need credits starting at 10 credits just to reset your service warning which is £3 for 10 credits. To do any of the retrofit mods like US style side lights on, needle sweep, indicator blinking etc none of this is included(which it is with Carly) you need to upgrade to another package for that.. it’s frustrating as OBDeleven pay YouTubers to advertise their product but they obviously give them the full version. Making viewers believe they are getting a really good tool but in reality it’s a scam. I’m genuinely gutted I wasted my money on this crap. I should have stayed with Carly and had an easier time.
There’s also connectivity issues with OBDeleven often it doesn’t find the car and I need to input the vin number.. not ideal when it’s meant to connect Ind find the vehicle.
It also keeps telling me to switch over to the vag app. When I do it doesn’t work and says to go back to normal app…
Honestly anyone thinking this is a good price for something basic is either lying to themselves or has never used anything else before.
Stay clear of this if you can.
26 July 2025
Unprompted review
Reply from OBDeleven
Hello Greg,
We understand your frustration with the pricing structure and additional charges for certain features on OBDeleven. Regarding in-app purchases, prices may vary due to platform fees, but you can also purchase credits through our website for more cost-effective solutions (as 10 Credits are only £1.79).
Additionally, we apologize for the connectivity issues you've faced and the inconvenience of needing to input the VIN number manually at times. Our team is actively working on improving the user experience and resolving technical issues to ensure a smoother connection process. Regarding YouTube sponsorships, as a long-standing product, some past video content may not fully reflect our current features. We appreciate your feedback on this matter and will explore ways to provide more updated information to our users. In the meanwhile, keep in mind that we accept 14-day returns, should you find your current usage dissatisfactory.
Your insights are important to us, and we're committed to addressing your concerns and improving everyone's experience with OBDeleven.
This product is shit
This product is shit, I ordered premium for about £180 and £20 delivery. I am in the UK and also have to pay £50 import duty what a rip off
26 July 2025
Unprompted review
Reply from OBDeleven
Hello Michael,
We're sorry to hear about your disappointing experience with the customs duty charges on your Express Delivery order. We understand the frustration this situation may have caused. Allow us to clarify that as we are based in Lithuania, shipments to destinations outside the EU, such as the UK, can incur additional import duties, such as customs fees. A way to get around this is to order with the FBA delivery method, making it a domestic shipment from an Amazon fulfillment center near you.
We value your feedback and will work on communicating such information more clearly for our users. Feel free to read more on our logistical processes on our Shipping, Returns, and Warranty page.
Awesome product and great customer…
Awesome product and great customer care/service if needed, quick responds by email 10 out of 10
22 July 2025
Unprompted review
OBDEleven is a great tool
OBDEleven is a great tool, the application is extremely user friendly, has great support and is well worth the investment.
I have run into a couple issues while learning the tool and the support group has by far exceeded my expectations.
24 July 2025
Unprompted review
Had an issue and the support team can…
Had an issue and the support team can back to me and help to solve the issue. Amazing had nearly given up as thought main dealer only.
16 July 2025
Unprompted review
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