While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered those fishing magnets but never received them. Says they were delivered and mailman said he never got a package for me on that date.

Rated 5 out of 5 stars

My parcel got lost in the post and the Royal Mail were completely unhelpful. As soon as I messaged oasis through their WhatsApp chat they were super helpful and the issue was resolved quickly, as I wa... See more

Rated 1 out of 5 stars

Ordered a kimono for my daughter. They did not give me the stated discount for downloading their app and now I am unable the generate a return label to return to them (at my expense). I live in the... See more

Rated 5 out of 5 stars

Every query regarding e-mails to telephonic conversations 10/10! Constantly prompt effected responses. Many thanks to Georgina,Ryan,Simon and Jonathan,what one POWER team that I utterly loved dea... See more

Company details


Contact info

2.8

Average

TrustScore 3 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM

They claim to have a warranty on your home which is bogus and then want you to renew. They can't answer any questions about the fictitious warranty when probed and hang up on you when the scam starts to fail.

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

My refund wasn’t processed but I contacted the team and Lauren was very quick and helpful at getting my refund sorted. Thank you!

13 June 2024
Unprompted review
Rated 5 out of 5 stars

I had issue with item missing which was…

I had issue with item missing which was investigated and replaced swiftly number of advisers help. Thank you so much am very happy with service I received. Thank you guys Juniena, Ethan, Ansa, Wayne on Twitter and Greziel

4 December 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Thanks so much to Micah in customer support for helping me out today, great service!

2 November 2022
Unprompted review
Rated 5 out of 5 stars

Return - great service

Had a really great service from Nova.
He was very helpful with my return purchase. A step by step guide, very quick on the text message service.

10 October 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service from Julie

I got in touch with Customer Service via Apple Message because an item was missing from my order.
Julie picked up my message and resolved it in a prompt and fantastic manner. Great service.

16 August 2022
Unprompted review
Rated 1 out of 5 stars

Lack of response from customer service

Ordered a kimono for my daughter. They did not give me the stated discount for downloading their app and now I am unable the generate a return label to return to them (at my expense). I live in the UK and will willingly pay just to send this item back to them but they are making it impossible to do. Buyer beware!!

16 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and more...

Every query regarding e-mails to telephonic conversations 10/10! Constantly prompt effected responses.
Many thanks to Georgina,Ryan,Simon and Jonathan,what one POWER team that I utterly loved dealing with!
They all extremely polite, professional and efficient.
So passionate about their work and I can ONLY recommend Oasis!
EXCELLENT CUSTOMER SERVICE !!
Thank you ALL once again!!!!!!!!

2 August 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look