Oakwood Motor Company Bury Reviews 

495
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers had a great experience with this company. Consumers frequently praise the knowledgeable and friendly staff for guiding them through a smooth, completely pressure-free vehicle selection and purchase process. Many buyers also highlight the impressive variety of clean cars available and the efficient, helpful assistance provided by the team during financing and vehicle handover. Some reviewers were not happy with the after-sales service, mentioning prolonged communication gaps, ignored emails, and unaddressed mechanical or cosmetic issues. A few people experienced frustrating delays and felt that staff lacked proper support and responsibility once the initial car sale was successfully completed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Consumers find service to be a mixed experience, with many reviewers praising the helpful staff and smooth... See more

Product

Users describe ambiguous feelings regarding their product experiences, with reviewers reporting both... See more

Customer service

People report ambiguous experiences with customer service, noting that initial interactions during the buying... See more

User experience

Customers had great satisfaction with the user experience, often describing the process as smooth,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good welcome and gathering information on the type of car I wanted to buy. No pressured sales. Opportunity to view and test drive a car seen on Auto Trader. Responsive pricing meant there was a pric... See more

Company replied

Rated 5 out of 5 stars

Had another wonderful experience buying at Oakwood Motor Company. Have bought from them before and as they are a local business I decided to try them first. Sales staff made the initial buying process... See more

Company replied

Rated 5 out of 5 stars

Both my boys have bought cars within the last 2 years from Oakwood Motor Company. Both Sales people explained everything clearly and went through all details. Handover went smoothly. Even the after sa... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the minute we walked through the door to purchasing our car. There was a huge variety of cars to choose from, and we felt at ease asking many questions about each and every one... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Used Car Dealer

Written by the company

Oakwood Motor Company are an established family run used car dealership based in Bury. We have over 400 cars currently in stock from all your favourite brands including our specialist selection of Audi VW Group vehicles. Our fantastic rates are available on both HP and PCP finance and we have extended warranties available for up to 3 years for complete peace of mind. Our experienced sales team are on hand to help you every step of the way, so give us a call today to reserve your new car with a refundable £100 deposit.


Contact info

4.1

Great

TrustScore 4 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(495)

197 reviews in the last 12 months

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Rated 5 out of 5 stars

5 ⭐️⭐️⭐️⭐️⭐️

Andy the salesman, and the general manager Michael, made my car buying process effortless. Everything was explained clearly, and the turn around time was brilliant from me viewing to driving away - I can’t recommend these guys enough. See you in a few years!

21 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Scarlett, thank you so much for your fantastic review. We’re delighted to hear that Andy and Michael made the whole process clear, smooth, and effortless for you, and that the turnaround from viewing to driving away was so quick. We’ll be sure to pass on your kind words to them both. Thanks again for the recommendation — we’ll look forward to seeing you in a few years!

Rated 5 out of 5 stars

Amy has been such help!

Amy has been such a help to me and so lovely!!she did everything she could to help me get my car I’m so grateful!!She was recommended and I can see why! X

22 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Kafiyan, thank you so much for your lovely review. We’re really pleased to hear how helpful Amy was and that she did everything she could to support you in getting your car. We’ll be sure to pass on your kind words to her. Thanks again for your recommendation — it truly means a lot.

Rated 5 out of 5 stars

Amazing Amy Burleigh 🤩⭐️

Amazing Amy B has been nothing but professional, polite, hardworking and really bends over backwards to make sure my needs were met and I got the car I wanted.
She is patient, kind and thoughtful of my personal financial situation.
Top Tier service from her 10/10

18 November 2025
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Charmaine, thank you so much for your amazing review. We’re delighted to hear how professional, patient, and supportive Amy was throughout your experience, and that she was able to help you find the right car. We’ll be sure to pass your kind words on to her. Thank you again for your recommendation.

Rated 5 out of 5 stars

Absolutely amazing customer service!

I had the pleasure of visiting this dealership and though I didn't buy a vehicle....the service I received was absolutely incredible...Olivia assisted me with my potential purchase. she was extremely knowledgeable and was very patient while answering my questions. I Recently moved from the USA and this would be my first purchase. Oakwood motors inventory is extremely clean and they have a huge selection of cars. Olivia explained the financing process, and truly answered all the questions I threw at her. When I'm ready...Oakwood Motor Cars is where I will buy my car!!

20 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Nisarg, thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear you had such a positive experience with Olivia and that she was able to explain everything clearly and patiently. It’s great to know you felt supported, especially as this will be your first purchase in the UK. We really appreciate your kind words and look forward to welcoming you back when you’re ready.

Rated 5 out of 5 stars

pleasure

PLEASURE !!!!!!!!!!!!!!!

27 November 2025
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

The pleasure's all ours 😆

Rated 5 out of 5 stars

Excellent

I’m more than happy with the car I bought from Oakwood Motor Company. The staff are friendly, professional and knowledgeable. If like me, you are wary of buying a used car, this is definitely the place to go. This is not the type of car garage looking to rip you off or sell you a car you will later regret purchasing. I got a great deal and couldn’t be happier. Make sure you make an appointment before you arrive and someone from the sales team will be waiting to assist you. Our guy Andy was great. This place is how garages should be! After my experience, I’ll never go elsewhere.

17 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Emma, thank you so much for taking the time to leave such a detailed review. We’re really pleased to hear how happy you are with your car and that you felt confident and supported throughout the process. It’s great to know Andy looked after you so well — we’ll be sure to pass on your kind words. Thanks again for choosing us, it really means a lot.

Rated 1 out of 5 stars

Please stay well clear

I bought a range rover Evoque in September 2025, I was told it had been validated on the day of collection however when looking around the car there was a old stinky jacket screwed up in the boot with an empty packet of crisps, I took these back into the office to Lee who was dealing with my purchase, I wasn't bothered as I was so excited to have my new car.
I was then pushed to write a review there and then before I had even driven the car.
Drove 2 hours home and was loving life in the new car however on 1st December after only a hand full of times driving it the car shut dead in the middle of a main road, it wouldn't start so I was stuck. Got the car towed to the nearest garage at my expense and contacted Oakwood.
I received an email from Oakwood stating as it was still under warranty they would reimburse me for the 1 hour diagnosis.
They did do this after a few unpleasant emails going back and forth however, my car is still not working. I was told via email by Oakwood to either get the car recovered back to them at my expense (2 hours away would not be a cheap recovery) or take it to range rover itself however if I can't trust them when they said they had cleaned the car (and didnt) how can I trust them to repair it.
The car is now booked in with range rover later this month (again at my cost of recovery) but stated via Oakwood on emails they might not pay for the car to be fixed
It's a waiting game at the moment but I have the ombudsman waiting.... It's the worst company for customer service and the turn around for car sales is stupid.
At the moment I'm well out of pocket for an expensive car I drove for a month.
This is not over...

17 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

HI Helen,

Thanks for your review, but we're a little confused. You contacted us at the start of December to let us know you had some trouble with your car, so we asked you to take it to a local garage and get a diagnosis done. We said we'd pay for an hour but asked you to report back on the garage's findings so we could assist.

We didn't hear from you again until the very end of December when you told us your local garage had had the car for a month but unfortunately not made any progress. We've asked for a conclusive diagnosis either from your local garage or a local dealership, or we've offered to investigate the issues in house for you. You've chosen to have the vehicle booked in at your local Land Rover dealership, but they can't see the car until the end of the month.

Unfortunately we don't have a recovery truck, but we do advise all customers to take out adequate breakdown cover when they buy any car. We also give all customers 12 months free AA cover at the point of sale to keep you on the road in most situations.

We're still more than happy to look at the car any time if you'd prefer to drop it back with us - just let us know when it's due to arrive and we'll do what we can to help!

We look forward to hearing from you soon,

Oakwood

Rated 5 out of 5 stars

Great 2nd purchase.... will always return!

Recently bought my 2nd car from oakwood, this time it was a Landrover Defender. The customer service was impeccable and the staff went above and beyond to find me the right veichle for my family. Im so happy with my purchase and the aftercare is fantastic.

1 December 2025
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thanks for the great feedback, Kelly - enjoy your new car!

Rated 5 out of 5 stars

Friendly and efficient service lots of…

Friendly and efficient service lots of great cars to choose from

12 December 2025
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Dionne, thank you for your review. We’re really pleased to hear you found our service friendly and efficient and enjoyed the selection of cars. Much appreciated.

Rated 5 out of 5 stars

Great selection

Great selection

16 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Josie, thank you for the 5-star review — we’re glad you enjoyed the selection!

Rated 5 out of 5 stars

Definitely Recommend! Great Service!

Had a issue with my car so went to get it sorted out. I was greeted with a very welcoming pleasant atmosphere on arrival. The customer service was great; no issue was too big and they got my car sorted straight away. Overall it was a stress free experience and would defiantly recommend.

16 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Elizabeth, thank you so much for your lovely review. We’re really pleased to hear our team was able to get your car sorted quickly and make the experience stress free. Creating a welcoming and helpful atmosphere is really important to us, so it’s great to hear that came across. Thanks again for the recommendation.

Rated 5 out of 5 stars

Oakwood are so welcoming

Oakwood are so welcoming. I left a deposit, arrived to find the car ready for a test drive. Negotiated with sales manager and drive away in the car. Excellent 👍 👏👏👏👏 honestly I couldn’t be happier with my new car. Thank you. 🙏

7 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Simon, thank you so much for your great review. We’re really pleased to hear everything was ready for your visit and that you were able to drive away happy in your new car. Enjoy it — and thanks again for choosing Oakwood!

Rated 5 out of 5 stars

Not just another dealership 🙌🏻

Was seen by Michael, very knowledgable and gave me all the best options. Would recommend to my friends 🙌🏻

14 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Mollie, thank you so much for your lovely review. We’re really pleased to hear Michael was able to give you clear options and look after you so well. We really appreciate the recommendation — it means a lot to us.

Rated 5 out of 5 stars

I had a great experience at Oakwood…

I had a great experience at Oakwood buying my car. Everyone was really friendly, they explained everything clearly and when my car was ready to pick up it was beautifully clean. Would definitely recommend!

6 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Meg, thank you so much for your great review. We’re really pleased to hear you had such a positive experience and that everything was clearly explained. It’s also great to know your car was ready and beautifully clean for collection. Thanks again for the recommendation — it really means a lot to us.

Rated 5 out of 5 stars

Michael

See by Michael. Great guy, very knowledgeable

7 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Andrew, thanks for the great review. We’re pleased to hear Michael looked after you and shared his knowledge. Much appreciated.

Rated 5 out of 5 stars

Had a great experience when buying from…

Had a great experience when buying from Oakwood. Yas was extremely helpful and went out of his way to deal with all my questions and had the right answers. I have loved the car from the moment I first picked it up. Would recommend Oakwood to anyone looking for a new to them car.

9 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Simon, thank you so much for your great review. We’re really pleased to hear you had such a positive experience and that Yas took the time to answer all your questions and help you find the right car. It’s great to know you’ve loved the car from day one. Thanks again for the recommendation — it really means a lot to us.

Rated 5 out of 5 stars

I waited a few months before writing my…

I waited a few months before writing my review. I did experience an issue with a service light that came on after 3 weeks. I called Oakwood and spoke with a nice lady who booked in for a waiting appointment within 3 days and the car was sorted whilst i had a nice coffee within an hour. I haven't had any issues since. I would recommend to friends and family and i will be back when I'm ready for for my next car. Good work team Oakwood.

3 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Dan, thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that although you experienced an issue initially, our team was able to get everything booked in quickly and sorted for you. It’s great to know you’ve had no problems since and that you felt looked after while you were with us. Thanks again for the recommendation — we look forward to welcoming you back when you’re ready for your next car.

Rated 5 out of 5 stars

Great service and nice people

We found a car with Oakwood via the AA website. We contacted Olivia Hall and within 30 mins we had arrived at the garage and were able to look at the vehicle. We proceeded to reserve the car and ultimately purchased it. The experience has been great and we would not hesitate to use Oakwood again.

14 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Emma, thank you so much for your lovely review. We’re really pleased to hear everything moved so quickly and that Olivia was able to help you view, reserve, and purchase the car smoothly. We really appreciate your kind words and are glad to hear you’d happily use us again.

Rated 1 out of 5 stars

Terrible customer service after…

Terrible customer service after purchase. Bought a car in December 2025 along with a warranty. Within a week I realised the terms of the warranty were not very good, so formally requested a refund. It is now mid-January and I am regularly calling and emailing. Still no refund received. No acknowledgements or responses to my emails and despite being told on the phone my refund will be processed , still no payment! Unnecessary prolonged distress caused.

14 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Steve

We're sorry this hasn't been sorted for you. Unfortunately you've not left us any information we can use to find your details and get your refund to you. Can you send your full name, registration number and contact details to support@oakwoodmotorcompany.com so we can get in touch?

Thanks!

Rated 5 out of 5 stars

Amy was amazing. Good communication with Andy from the…

Good communication with Andy from the moment I saw my choosen car only down side was Andy didn't make sure the car was cleaned , Ryan was also amazing, very polite and friendly and promise to take charge with the issue the car has with the petrol tank cover.

Amy the sweet angel was there on my pick up day and she made sure I had a VIP treatment. She went above and beyond to make sure my kids and I were comfortable.
MY second car with oakwood motor company bury. I came back to Oakwood motor because of my previous experience with Amy.
I gave 4 star because of the issue still pending with the petrol tank, once that is sorted I will sure be back to update my review.

11 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Cecilia, thank you so much for your detailed review and kind words. We’re delighted to hear how well Amy, Ryan and the team looked after you, especially on collection day.

We’re also pleased to confirm that the issue with the fuel tank cover has now been fully resolved. Thank you again for your patience and for choosing Oakwood for your second car — it really means a lot to us.

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