Oak and Luna creates timeless yet chic pieces of jewelry that an on the go girl like me can wear all day, every day. I am mom and teacher, so I look for ways to add pops of fashion into my wardrobe wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My necklace is more beautiful than expected! My first necklace was something very similar that I purchased off of Etsy after my 2nd born child. Unfortunately that necklace broke and i never replaced... See more
Company replied
I wanted something special for when I gave birth to my son and the initial necklace is exactly what I was looking for. The best part is I paid extra so when we have another baby in the future I can s... See more
I ordered two name pendants in the solid 10k gold and I paid for expedited shipping. The tracking process wasn’t moving past the jewelry making and I was getting concerned, as the delivery date was ge... See more
Company replied
Company details
Written by the company
Your destination for custom and fashion jewelry. Explore Oak & Luna for bracelets, necklaces, rings and more. Everyday beautiful.
Contact info
United States
- support@oakandluna.com
- oakandluna.com
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smaller then expected
The experience was great. I just thought the tags on my necklace were bigger. They are in the small size.
21 July 2026
Reply from Oak & Luna
We're glad you enjoyed the experience! We appreciate your feedback regarding the tag size and will consider it for future product descriptions.
The Oak & Luna Team
Quick shipping
Quick shipping. Updates on my order. Quality product. Very nice necklace! I couldn’t be happier with my item and will definitely buy from here again!
20 July 2026
Reply from Oak & Luna
We are so thrilled to hear how happy you are with your necklace and our service! Thank you for your wonderful feedback.
The Oak & Luna Team
It is always great
It is always great ordering items from oak and luna. Their quality and customer service are beyond amazing. Plus, the personalizing items is a HUGE HIT for yourself or presents. :)
18 July 2026
Reply from Oak & Luna
We're so happy to hear you consistently have great experiences with our items and that our quality and customer service exceed your expectations! It's wonderful to know that our personalized items are a hit for both personal use and gifts.
The Oak & Luna Team
Great jewelry
Great company! Good quality jewelry for an affordable price. I also love the personalization and the different styles to choose from.
18 July 2026
Beautiful!
Purchase was easy and the necklace is beautiful. Love the size of the tags especially with the little diamond. When shipping was behind they reached out and made it right and the item still arrived with hardly any delay. Will definitely purchase again!
18 July 2026
Reply from Oak & Luna
We're so glad to hear that your purchase was easy and that you love the necklace, especially the size of the tags and the diamond! We appreciate your understanding regarding the shipping delay and are happy we could resolve it quickly. We look forward to your next purchase!
The Oak & Luna Team
What an excellent company
Excellent customer service! I accidentally ordered twice due to a computer issue. I reached out immediately to ask for one of the orders to be canceled. They honored my request and sent me a full refund. I received the package earlier than expected. I think my daughter is gonna love her necklace. It's for her 21st birthday and I ordered the gift package as well. Due to the excellent customer service and beautiful product, I went ahead and ordered myself something as well. Thank you so much for your excellent customer service and your beautiful products. You have gained a customer for life. Thank you.
17 July 2026
Reply from Oak & Luna
We are so delighted to hear about your positive experience with us! It truly brightens our day to know that we could assist you promptly with the accidental double order and that the refund process was smooth. We are especially thrilled that the necklace arrived earlier than expected and that your daughter will love it for her 21st birthday. Knowing that our gift package and beautiful products led you to order something for yourself is the highest compliment. We deeply appreciate your kind words and are incredibly grateful to have gained a customer for life. Thank you for your wonderful feedback.
The Oak & Luna Team
The experience was great
The experience was great. I was so pleased with everything. The necklace was realy different & unusual, I couldn’t fault anything about the whole experience. Thank you. I would certainly recommend it to my friends.
17 July 2026
Reply from Oak & Luna
We're so thrilled to hear you had such a great experience and were pleased with everything! It's wonderful that you found the necklace to be unique and unusual. Thank you for your kind words and for recommending us to your friends!
The Oak & Luna Team
Beautiful necklace!
The website with us are friendly very easy to order online. They provide you with a visual of what you’re ordering which assures you of a confident purchase. The product itself is beautiful and Timeless.
16 July 2026
Reply from Oak & Luna
We're so happy to hear you found our website user-friendly and enjoyed the visual representation of your order. It's wonderful that you feel confident in your purchase and love the timeless beauty of the product!
The Oak & Luna Team
I received only half of the order
Unfortunately I received only half of the order. But necklace is beautiful and crafting is viable and nicely done. Custom service was great and helpful
16 July 2026
Reply from Oak & Luna
Hi Dominika,
Thank you so much for your kind words about the necklace and our customer service. It truly means a lot to us that you were happy with the craftsmanship and the support you received.
I'm very sorry for any confusion about only receiving part of your order. Upon checking, I can confirm that the bracelet was unfortunately out of stock at the time. You chose to cancel that item and receive a refund, which is why only the necklace was produced and shipped to you.
I apologize again for the inconvenience this caused. I've also reached out to you via email to follow up and see if there's anything else I can personally help you with. If you need any further assistance, please don't hesitate to reply. I'll be more than happy to help.
Sincerely,
Kyrene
A pendant broke and fell within a month…
A pendant broke and fell within a month of having my necklace my husband gave me as a present. My husband paid over $700 for it. After reaching out asking for a replacement since it was (supposedly) still in warranty, the only solution they had for me is to just buy another one for AN ADDITIONAL $100. Why would I spend another $100 for a replacement charm when the original wasn’t secured well enough in the first place. Needless to say I’m furious. Clearly the items are not secured or are made from cheap material. Customer service is bad. The warranty doesn't cover not cover anything btw. It’s just to attract people.
Don’t recommend if you want to have long lasting jewelry.
Edit after response:
I have to say it’s frustrating to read the review response because it feels very different from the experience I’ve actually had. Over the past several days, I’ve been communicating with multiple members of your customer service team by email, and every response has essentially been a variation of “sorry, but…” with no real effort to offer an alternative or solution.
Now, after leaving a public review, I’m suddenly being told that my satisfaction is the top priority and that you want to make things right. It’s hard not to feel like the willingness to help only appeared once the issue became public.
My husband went with this company strictly because there was a warranty included in case something were to happened. Unfortunately, it did and instead of trying to find a reasonable resolution for a defective product, I was simply told there was nothing that could be done.
17 June 2026
Unprompted review
Reply from Oak & Luna
Dear Miss Rodriguez,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing it has been, especially given the sentimental value of your jewelry.
We take concerns like yours very seriously and have reviewed your case. As a result, we've reached out to you directly by email with a resolution that we hope helps make things right.
Our goal is always to provide quality jewelry backed by attentive customer care, and we appreciate the opportunity to address your concerns personally.
If you have any further questions after reviewing our email, please don't hesitate to reply. We're here to help and look forward to resolving this for you.
Kind regards,
Nicola
Bracelet break replacement
My wife purchased a bracelet from Oak and Luna for Father’s Day with our family names on it. I wore it everyday but took care of it at the same time. After a year of wear the string tore on it leaving it unwearable. I reached out to Oak and Luna sharing my situation and asked about a replacement given their 2 year warranty. They replied immediately and said a new bracelet was on the way. Perfect! This is the 2nd time we have needed oak and Luna to help with jewelry and both times 5 stars!
12 July 2026
Unprompted review
Reply from Oak & Luna
We are so happy to hear about your positive experiences with us! It's wonderful to know that the bracelet we crafted for your family brought you joy and that our team was able to assist you promptly with the replacement. We truly appreciate you sharing your story and your continued trust in our jewelry.
The Oak & Luna Team
The quality of the necklace is great
The quality of the necklace is great. It’s absolutely gorgeous. I can’t wait to gift it to my daughter.
15 July 2026
Reply from Oak & Luna
We're so glad to hear you love the necklace and find it gorgeous! We're sure your daughter will cherish this special gift. Thank you for your wonderful feedback.
The Oak & Luna Team
Worth the wait!
The necklace was stunning and the packing and attention to detail was beautiful.
15 July 2026
It is a very attractive piece …
It is a very attractive piece …. Not too large which adds to quality appearance … sometimes items are too large !
John b
10 July 2026
Reply from Oak & Luna
We're so happy to hear you appreciate the attractive appearance and perfect size of the piece. We truly value your positive feedback!
The Oak & Luna Team
Another Hit from Oak and Luna❣️❣️❣️
As per my previous reviews I am( as always) very pleased with this piece and the quality of…. Everything from the gift packaging to the shipping ALL top notch.
13 July 2026
Reply from Oak & Luna
We are so delighted to hear that you are consistently pleased with your pieces and the overall quality of your experience! Thank you for your wonderful feedback on everything from packaging to shipping.
The Oak & Luna Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.