Oak and Luna creates timeless yet chic pieces of jewelry that an on the go girl like me can wear all day, every day. I am mom and teacher, so I look for ways to add pops of fashion into my wardrobe wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My necklace is more beautiful than expected! My first necklace was something very similar that I purchased off of Etsy after my 2nd born child. Unfortunately that necklace broke and i never replaced... See more
Company replied
I wanted something special for when I gave birth to my son and the initial necklace is exactly what I was looking for. The best part is I paid extra so when we have another baby in the future I can s... See more
I ordered two name pendants in the solid 10k gold and I paid for expedited shipping. The tracking process wasn’t moving past the jewelry making and I was getting concerned, as the delivery date was ge... See more
Company replied
Company details
Written by the company
Your destination for custom and fashion jewelry. Explore Oak & Luna for bracelets, necklaces, rings and more. Everyday beautiful.
Contact info
United States
- support@oakandluna.com
- oakandluna.com
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am beyond disappointed in the quality…
I am beyond disappointed in the quality of the pieces I have received. I was thrilled to have an initial necklace that I could wear without tarnishing. I bought my necklace on July 19, 2026, and it tarnished within TWO weeks. I was upset and went to repurchase it; I upgraded to the sterling silver and with the small diamond. I purchased that on August 23, 2026. I was hopeful that I would have a better outcome. But NO, it has tarnished just the same. I have not been showering in it; I have taken it off to sleep and have done everything to know to do. Needless to say, not a good company to spend money on.
23 September 2026
Unprompted review
Reply from Oak & Luna
Dear Emily,
Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration.
I've looked into your complaint, but unfortunately, I'm having trouble locating your order in our system based on the information provided. However, please rest assured that I take your feedback seriously, and am committed to resolving any issues you may have.
Your satisfaction is my top priority, and I'm working diligently to address your concerns. I kindly ask you to respond to the information request on Trustpilot to help me better assist you.
Thank you for your understanding, and I hope to have the opportunity to make things right.
Kind regards,
Kyrene
Easy customization options
Easy customization options, beautiful jewelry, and good quality that has held up even despite our new baby pulling on it! Wonderful bonus that there’s an option to add on in the future!
12 May 2026
Reply from Oak & Luna
We are so delighted to hear you love the customization options and the beautiful quality of your jewelry! It's wonderful to know it's held up so well, even with a new baby. We appreciate you mentioning the option to add on in the future!
The Oak & Luna Team
Beautiful jewelry and Customer Service…
Beautiful jewelry and Customer Service is exceptional!
1 September 2026
Reply from Oak & Luna
We're so happy to hear you love our jewelry and had an exceptional experience with our customer service! Thank you for your kind words.
The Oak & Luna Team
Impressed with this company and products!
Great shipping love the cleaning cloth. Took longer than I thought but appreciate it being free so worth the wait!
22 September 2026
Reply from Oak & Luna
We are so glad you love the cleaning cloth! We appreciate your patience with the shipping time and are happy it was worth the wait.
The Oak & Luna Team
I have 2 necklaces and I love them
I have 2 necklaces and I love them! Super quality, quick shipping and great customer service!
22 September 2026
Reply from Oak & Luna
We are thrilled to hear how much you love your two necklaces! It's wonderful to know that you appreciate the super quality, quick shipping, and great customer service.
The Oak & Luna Team
Unfortunately I advise people not to…
Unfortunately I advise people not to use this site. I have had a terrible experience with them due to late delivery, customs charge of £46.08 after spending £204.00 with them. And now getting ignored after them stating originally at the beginning of this they would pay the customs charge. I am now on holiday for 3 weeks with my family and don’t have anyone to collect it so it will probably go back. I have explained all this and now like I said before getting ignored.
17 September 2026
Unprompted review
Reply from Oak & Luna
Dear Danielle,
We’re very sorry to read about your experience and take your concerns seriously. Providing helpful customer care and a smooth delivery experience is extremely important to us, and this is not the experience we wanted you to have.
We have reached out to you directly by email regarding the customs charge and your delivery so that we can address your concerns and assist you further.
We appreciate you bringing this to our attention and hope we have the opportunity to help resolve this for you.
Kind regards,
Nicola
Reply from Oak & Luna
We're so glad to hear that you found our ordering process easy and that you appreciate the quality of our jewelry. We truly value your positive feedback!
The Oak & Luna Team
No Welcome discount received on ordering
I just ordered and haven't received the necklace yet, so this is only about the order experience. I am very disappointed in the "first time buyer discount" you offered. I put the info in to receive the code, received the Welcome code and put it into the correct spot. A message popped up saying I would receive the 15% discount at checkout. I went through the entire checkout and NO discount appeared. Please correct this oversight. Carole Kammer
19 September 2026
Reply from Oak & Luna
Dear Carole,
Thank you for taking the time to share your feedback. I’m sorry to hear about the trouble with your welcome discount, especially after you followed the steps provided and expected to see the 15% applied at checkout.
Please be assured that we’re here to help make this right for you. I’ve reached out to you directly by email with a resolution regarding the discount so we can take care of this for you.
We appreciate you choosing Oak & Luna for your order, and I hope you absolutely love your new necklace when it arrives!
Kind regards,
Nicola
Great company high quality pieces
Great company, well made beautiful jewelry! My new favorite site for high quality jewelry at a reasonable price.
10 September 2026
Reply from Oak & Luna
We are so happy to hear that you love our jewelry and find it to be of high quality and reasonably priced! Thank you for your wonderful feedback.
The Oak & Luna Team
Replaced my necklace when it was…
Replaced my necklace when it was damaged. It was a sentimental piece and I love it
18 September 2026
Reply from Oak & Luna
We are so glad we could help you with your necklace. We understand how important sentimental pieces are, and we're delighted you love it!
The Oak & Luna Team
Sizing not as advertised!
I ordered The One Carat Moissanite Necklace back in July.
The website says the pendant is 18.29mm x 12.7mm.
Once recieved, the actual measurement of the pendant is more like 17mm x 10mm.
I bought this piece specifically because it was larger than other ones available online.
I contacted customer services and they accepted that the measurements were not correct. They said they would amend the website and offered me a full refund.
The refund option was appreciated but there was no other compensation on offer despite acceptance that it was not as described. Having checked today, the website still reads exactly the same, so they haven't even changed it as they said they would.
I had opted to keep the item due to the hassle of returning (the return isn't to the UK) and it wasn't confirmed if I would recieve postage costs back.
Just be aware that the items may not be as advertised if you're bothered about sizing.
27 July 2026
Unprompted review
Reply from Oak & Luna
Dear Ruth,
I’m sorry to hear how disappointed you’ve been with the sizing of your necklace, especially as the pendant dimensions were an important reason you chose this particular piece.
We take great pride in both our jewelry and the service we provide, and we want to make sure you’re left with a resolution you’re happy with. We’ll be reaching out to you again directly by email to discuss the return options available and help make the process as easy as possible. I’d also like to reassure you that, as you’re returning from the UK, we provide a prepaid return option, so you would not need to cover the return postage yourself.
We appreciate you bringing your concerns about the product information to our attention, and we’re here to continue working with you until we find the right resolution.
Kind regards,
Nicola
Amazing customer service
I ordered my mum and necklace with initial discs on the chain for Christmas last year. Unfortunately the chain broke recent at our own fault but as it was still under warranty the team organise a free replacement chain to be shipped out to us asap with no extra charge for even shipping. They response was so prompt and i even had lost our original email with the order number but they were able to find all my details from what I had supplied. Honestly cannot fault the customer service at all!
18 September 2026
Unprompted review
Reply from Oak & Luna
We are so pleased to hear about your positive experience with our customer service team. It was our pleasure to assist you with the replacement chain for your mum's necklace. We are always happy to help our valued customers and ensure they receive the support they need. Thank you for sharing your kind words; we truly appreciate your feedback.
The Oak & Luna Team
it was very easy to place an order on…
it was very easy to place an order on the website. I also appreciated the email that included a photo of the piece that was made for me. That was really nice.
Packaging was good and secure. I'm really happy with my first ( but not last) piece of jewelry from Oak & Luna
17 September 2026
Reply from Oak & Luna
We're so happy to hear you had such a positive experience with us, from the ease of ordering to the unique photo update and secure packaging. We truly appreciate your kind words and look forward to your next order!
The Oak & Luna Team
Two-Year Warranty not True
So, I am ordering my 2nd necklace of the same make. Even though there is a 2-year warranty, they don't replace it if lost or stolen. Here's the catch...the necklace falls off so easily. It tricks you into thinking it' connected somewhere o nth chain, but it really isn't...I have found it in my shirt twice before I lost it. I am so bummed it states a 2-year warranty yet that is not true.
14 September 2026
Reply from Oak & Luna
Dear Krista,
Thank you for taking the time to share your experience. We’re sorry to hear about the loss of your necklace and understand how disappointing this must have been, particularly as this is a piece you enjoyed enough to purchase again.
We take great pride in the quality of our jewelry and in the generous two-year warranty we provide. While our warranty covers a wide range of manufacturing and product-related issues, unfortunately it does not cover jewelry that has been lost or stolen.
We have reached out to you directly by email so we can discuss our warranty further and better understand your experience with the necklace. We appreciate your continued support and look forward to speaking with you.
Kind regards,
Nicola
Quality and fast shipping
12 September 2026
Reply from Oak & Luna
We're so glad to hear you're pleased with the quality and quick delivery of your order. Thank you for your positive feedback!
The Oak & Luna Team
All products tarnished
I have made multiple purchases from this company and the quality of the materials used on gold and rose gold products is poor. I have purchased 2 bracelets and one necklace all of which I have worn less than 5 times and store either in a jewelry box or the box the product came in and all have tarnished terribly. It is very frustrating to spend almost $200 per piece and go to put it on and find it has tarnished to this degree.
6 September 2026
Unprompted review
Reply from Oak & Luna
Dear Rochelle,
Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration.
I've looked into your complaint, but unfortunately, I'm having trouble locating your order in our system based on the information provided. However, please rest assured that I take your feedback seriously, and am committed to resolving any issues you may have.
Your satisfaction is my top priority, and I'm working diligently to address your concerns. I kindly ask you to respond to the information request on Trustpilot to help me better assist you.
Thank you for your understanding, and I hope to have the opportunity to make things right.
Kind regards,
Nicola
Easy to use website and awesome jewelry…
Easy to use website and awesome jewelry to purchase . Thank you for being in business ❤️☝️
7 September 2026
Reply from Oak & Luna
We are so happy to hear that you found our website easy to use and that you love our jewelry! Thank you for your kind words.
The Oak & Luna Team
You get what you pay for
It’s expensive, but good quality! I’d recommend if you’re looking for a great and meaningful Mother’s Day gift, or something like that!
7 September 2026
Reply from Oak & Luna
We're so glad to hear you appreciate the quality of our product and find it to be a great and meaningful gift! Your recommendation for special occasions like Mother's Day means a lot to us.
The Oak & Luna Team
This is my 2nd order from Oak&Luna
This is my 2nd order from Oak&Luna. The first I ordered back in 2020 and it was my son's name. I only ordered the gold plated version and having worn it consistently every single day 95% of the time it inevitably wore down to silver and bent a little etc (I lift weights). It was very, very loved and cherished hence the heavy wear. I wanted to order the exact same again but in the 10k yellow gold to enable me to wear daily but in the hope it lasts longer. However, the font has changed ever so slightly so the name then didn't read quite as well. I spoke to customer services a few times for advice and they were very helpful. I'm not mad the font changed as I understand I ordered my original some time back but it then took longer to decide what I wanted instead. I'll be honest, I looked at other companies but every time I have returned to Oak & Luna as the styles and offering is much less generic and I haven't ever seen anyone else with one, whereas other companies I have seen loads. And that was appealing. I ordered an alternative font, and I am beyond happy and dare I say that I almost prefer it to the original :) they were/are both absolutely stunning and I cannot recommend Oak&Luna enough. Great service, great product and I hope this upgrade in material really does stand the test of time. Thank you!
7 September 2026
Reply from Oak & Luna
We are so happy to hear about your continued positive experiences with us and truly appreciate you choosing us again for your special piece! It's wonderful to know that our styles resonate with you and stand out. We understand that changes can sometimes require a bit more thought, and we are glad our customer service team could assist you in finding the perfect alternative. We are delighted that you are beyond happy with your new selection and that it almost surpasses your original favorite! We hope this upgrade brings you lasting joy and stands the test of time. Thank you for your kind words and for recommending us so highly!
The Oak & Luna Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.