Have used NWT at Waterfoot several times and have always been pleased with the service and professionalism. I recently placed a small order with Matt who was brilliant. He was very obliging and his cu... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I've used the Waterfoot branch many times now. The level of service is excellent and they've never let me down - last minute deliveries and even unloading the wood and carefully putting it round the b... See more
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Wow, what friendly helpful staff, been to lots of businesses over the years that are good but these guys go above and beyond, nothing is too much trouble for them, very knowledgeable about their prod... See more
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I visited your walkden branch yesterday,and the leval of service was absolutly brilliant. The gentleman who served me was called Scott. He helped me with my purchases and sorted out my delivery... See more
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Company details
- Lumber Store
- Aggregate Supplier
- Do-it-Yourself Shop
- Fence Supply Store
- Hardware Store
- Home Improvement Store
About North West Timber Treatments
Written by the company
North West Timber Treatments (NWTT) is a proud, family-owned timber and builders merchant, and the leading independent supplier of timber, decking, and building materials across the North West of England.
With over 30 years of experience, we’ve built a strong reputation for delivering high-quality products, exceptional service, and outstanding value. Whether you're a DIY enthusiast, a professional tradesperson, a contractor, or a local authority, we’re here to support your project—big or small.
All our depots are fully stocked with a wide range of timber and building materials, and our knowledgeable team is always on hand to offer expert advice and friendly service. At NWTT, we’re committed to keeping our prices competitive while maintaining the high standards our customers have come to expect.
Shop fencing Shop decking Shop timber materials Shop monthly offers
Call into one of our NWTT stores today for inspirational ideas, friendly faces and competitive prices. We have everything you need to transform your outdoor space in an instant. Our friendly & knowledgeable team are on hand to help!
Contact info
NWTT House, Lockett Road, South Lancashire Industrial Estate, Wigan, WN4 8DE, Ashton-in-Makerfield, United Kingdom
- 01942 720777
- sales@nwtt.co.uk
- nwtt.co.uk
4.8
Excellent
923 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Ordered on line great customer service
Ordered on line and products were delivered on the day that was agreed, everything was very good quality and couldn’t fault anything. The delivery driver was very helpful and delivered everything into my garden as asked
27 April 2025
Reply from North West Timber Treatments
Thank you for the fantastic review! We're really pleased everything went smoothly with your order and delivery. Great to hear the driver was helpful too, we’ll be sure to pass that on! We appreciate your support!
Reply from North West Timber Treatments
Thank you for the kind words! We're glad you were happy with the service, quality, and timely delivery. We look forward to serving you again!
Good price and quality.......delivered…
Good price and quality.......delivered on time too.
26 April 2025
Reply from North West Timber Treatments
Thanks for the great feedback! We're pleased to hear you were happy with the price, quality, and prompt delivery. We appreciate your support!
Reply from North West Timber Treatments
Thank you for the great review! We're glad you found the ordering process easy and the delivery smooth and on time. We really appreciate your support!
Reply from North West Timber Treatments
Thanks for the great feedback! We're glad you had a good experience all round. We're looking forward to helping you again soon!
I had been let down by a builders…
I had been let down by a builders merchants for a delivery on the day but needed my materials for the job, I called Lee at northwest timber Waterfoot, lee and Keenan and the lads at nwtt saved the day and got me my materials delivered to the job same day pre 12. What an amazing service, great friendly guys too.
20 May 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for the brilliant review! We're so glad Lee, Keenan, and the team at Waterfoot could step in and save the day with a same day delivery. We know how important it is to keep your job on track, and we're always happy to help. Really appreciate the kind words!
NW Timber Team Local Experts
The team at North West Timber are very helpful. They have good knowledge and recommend the right material for the Job. They keep you informed on the delivery of materials to the job. The team at Ashton are also friendly and make you feel welcome.
23 April 2025
Reply from North West Timber Treatments
Thank you for the fantastic feedback! We're really pleased to hear the team, especially at Ashton, made you feel welcome and supported your project with the right advice and materials. Keeping our customers informed and confident is what we aim for. We appreciate your kind words and continued support!
Good Service
The ease of ordering online which I don't normally do. do. The range of goods on offer and good prices, Delivery when I expected
23 April 2025
Reply from North West Timber Treatments
Thank you for the lovely review! We're so pleased to hear you found the online ordering easy, especially since it's not your usual go-to. We're glad the range, prices, and delivery all met your expectations. Hope to see you again soon!
Great prices easy to deal with
22 April 2025
Reply from North West Timber Treatments
Thanks for the great feedback! We're glad you found our prices competitive and the process easy. We appreciate your support and look forward to serving you again!
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
20 April 2025
Reply from North West Timber Treatments
Thank you for all the thumbs up! We're glad you're happy with the service and we appreciate the support!
Great service great communication great…
Great service great communication great prices
12 April 2025
Reply from North West Timber Treatments
Thank you for the brilliant feedback! We're glad you were happy with the service, communication, and pricing. We really appreciate your support and look forward to helping you again!
First class fence panels
easy to use website. I ordered my fence panels, which are first class, and they appeared on the date specified. No complaints from me 5*
10 April 2025
Reply from North West Timber Treatments
Thank you for the fantastic 5-star review! We're so pleased to hear you found the website easy to use and that your fence panels arrived on time and met expectations. We really appreciate your support!
1st choice every time.
Used many times. Excellent quality, fair pricing, reliable delivery and good customer service.
15 April 2025
Reply from North West Timber Treatments
Thank you for your continued support and kind words! We're thrilled to hear you've had consistently positive experiences with our products, pricing, delivery, and service. Looking forward to helping you again soon!
Will be ordering from this company again
Initially made an enquiry by phone & the lady I spoke with was very helpful and extremely friendly. Delivery was as promised & despite mine being last on his vehicle, the driver still rocked up with a smile and was very friendly
15 April 2025
Reply from North West Timber Treatments
Thank you for the wonderful feedback! We're so pleased to hear you had a great experience from your initial call right through to delivery. It’s great to know our team left a positive impression - friendly service is what we aim for!
Materials were perfect and exactly what…
Materials were perfect and exactly what I ordered, delivery driver was very professional and courteous, so much so reordered from these guys
12 April 2025
Reply from North West Timber Treatments
Thank you for the fantastic review! We're thrilled to hear the materials were spot on and that our delivery driver made a great impression. It means a lot that you've already reordered with us—thank you for your continued support!
Arrived on delivery day specified
Arrived on delivery day specified. Driver polite and delivered with skill. Timber as described. Joists were wetter than expected.Redwood Floor boards nice and straight with minimal wastage due to splits/warps.
7 April 2025
Reply from North West Timber Treatments
Thank you for the detailed feedback! We're pleased to hear the delivery went smoothly and that you were happy with the redwood floorboards. We appreciate your note about the joists and will pass that on to the team. Thanks again for your support—we look forward to serving you again!
Already committed
Already committed
Great timber to work with @ agreat price and cheap delivery for a change
5 April 2025
Reply from North West Timber Treatments
Thank you for the fantastic review! We're glad you're happy with the quality of our timber, pricing, and affordable delivery. We really appreciate your continued support!
Very helpful with everything…
Very helpful with everything (delivery’s and returns). Helpful with finding products on the phone.
9 April 2025
Reply from North West Timber Treatments
Thank you for the great feedback! We're really pleased to hear our team was helpful with both deliveries & returns. We're always here to help, thanks for choosing us!
Reply from North West Timber Treatments
Thank you for your kind words! We're glad you were pleased with the product and service. We appreciate your support and look forward to helping you again!
Reply from North West Timber Treatments
Thank you for the great feedback! We're happy to hear everything went smoothly from start to finish. We appreciate your support and hope to serve you again soon!
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