Have used NWT at Waterfoot several times and have always been pleased with the service and professionalism. I recently placed a small order with Matt who was brilliant. He was very obliging and his cu... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I've used the Waterfoot branch many times now. The level of service is excellent and they've never let me down - last minute deliveries and even unloading the wood and carefully putting it round the b... See more
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Wow, what friendly helpful staff, been to lots of businesses over the years that are good but these guys go above and beyond, nothing is too much trouble for them, very knowledgeable about their prod... See more
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I visited your walkden branch yesterday,and the leval of service was absolutly brilliant. The gentleman who served me was called Scott. He helped me with my purchases and sorted out my delivery... See more
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Company details
- Lumber Store
- Aggregate Supplier
- Do-it-Yourself Shop
- Fence Supply Store
- Hardware Store
- Home Improvement Store
About North West Timber Treatments
Written by the company
North West Timber Treatments (NWTT) is a proud, family-owned timber and builders merchant, and the leading independent supplier of timber, decking, and building materials across the North West of England.
With over 30 years of experience, we’ve built a strong reputation for delivering high-quality products, exceptional service, and outstanding value. Whether you're a DIY enthusiast, a professional tradesperson, a contractor, or a local authority, we’re here to support your project—big or small.
All our depots are fully stocked with a wide range of timber and building materials, and our knowledgeable team is always on hand to offer expert advice and friendly service. At NWTT, we’re committed to keeping our prices competitive while maintaining the high standards our customers have come to expect.
Shop fencing Shop decking Shop timber materials Shop monthly offers
Call into one of our NWTT stores today for inspirational ideas, friendly faces and competitive prices. We have everything you need to transform your outdoor space in an instant. Our friendly & knowledgeable team are on hand to help!
Contact info
NWTT House, Lockett Road, South Lancashire Industrial Estate, Wigan, WN4 8DE, Ashton-in-Makerfield, United Kingdom
- 01942 720777
- sales@nwtt.co.uk
- nwtt.co.uk
4.8
Excellent
922 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy ordering
Easy ordering, helpful phone call about my order and very helpful delivery driver
17 June 2025
Reply from North West Timber Treatments
Thanks for the great feedback! We're really pleased to hear the ordering process was smooth, our team were helpful on the phone, and the delivery driver made a good impression. Appreciate you choosing NWTT!
Easy to order online and in person
Easy to order online and in person. Friendly and helpful staff and delivery driver.
16 June 2025
Reply from North West Timber Treatments
Thanks so much for the lovely feedback! We're glad to hear both our online and in-person service hit the mark, and we’ll pass your kind words on to the team and driver. Always here to help!
Great quality products at a competative…
Great quality products at a competative price, delivered on time. The delivery driver was very helpful to. I buy all my timber and building products from this supplier.
17 June 2025
Reply from North West Timber Treatments
Thank you for your kind words! We're so pleased to hear you're happy with the quality, price, and service. It means a lot that you choose us for all your timber and building needs – and we'll make sure our delivery driver gets the credit they deserve too!
always first class service
Once again, I have to sing the praises of this marvellous company. I purchase timber once or twice a year, delivered, and the website is so easy to use, ordering materials trouble free, payment swift, delivery date selection is simple and a delight to use. Delivery drivers are always friendly and helpful, highly recommended.
11 June 2025
Reply from North West Timber Treatments
Thank you so much for the wonderful review! We're truly grateful for your continued support and thrilled to hear that every step, from ordering to delivery, has been smooth and enjoyable. We'll be sure to pass your kind words on to the team, especially our friendly drivers!
Materials delivered without a fuss and…
Materials delivered without a fuss and are of good quality
4 June 2025
Reply from North West Timber Treatments
Thank you for the great feedback! We're pleased everything arrived smoothly and that you're happy with the quality of the materials. We appreciate your support!
Quick and easy no problems with my order
2 June 2025
Reply from North West Timber Treatments
Thanks for the great feedback! 😊 We're glad to hear your order went smoothly and hassle-free. Always here when you need us!
Northwest timber delivery spot on time…
Northwest timber delivery spot on time and the driver was so helpful he got the large bags as near to the back of the property as he could delt with them a few times now and every time they have been so helpful. Thank you.
8 June 2025
Reply from North West Timber Treatments
Thank you for the fantastic feedback! We're so pleased to hear delivery was spot on and that our driver went the extra mile to help. It means a lot to have your continued support - thank you for choosing NWTT time and time again!
Happy with my order and delivery.
Happy with my order and delivery. The driver was helpful and friendly. The panels are as shown and of good quality.
5 June 2025
Reply from North West Timber Treatments
Thank you for the kind words! We're really glad you're happy with your order and delivery, and that the panels met your expectations. We'll be sure to pass your compliments on to the driver too!
Promised day delivery on day
They were on time delivery was way quicker than other timber merchants Price was good for Quality timber panels
30 May 2025
Reply from North West Timber Treatments
Thank you for the fantastic review! We're so pleased to hear your delivery was prompt and that you were happy with the price and quality of our timber panels. We really appreciate your support!
Great trellises
Great trellises, good price, arrived quickly and brought by a helpful driver.
3 June 2025
Reply from North West Timber Treatments
Thank you for the great feedback! We're glad you were happy with the trellises, pricing, and speedy delivery - and that our driver was helpful too. Appreciate your support!
Good service and massive stock levels
Good service and massive stock levels. The guys are very helpful and the delivery drivers will do anything they can to help
5 June 2025
Reply from North West Timber Treatments
Thanks for your excellent feedback and 5 star review. We're pleased to hear you're happy with the overall service. Hope to see you again sometime soon!
Very happy with the service provided
Very happy with the service provided, items delivered to the door
28 May 2025
Reply from North West Timber Treatments
We're pleased to hear you're happy with our service. Hope to see you in branch again soon!
Reply from North West Timber Treatments
Thanks for your great feedback & 5 star review. We hope to see you in branch again soon!
Lee and Keenan were very helpful with…
Lee and Keenan were very helpful with my order. Everything arrived in perfect order. The delivery man was also helpful. It's soo nice to know good old fashioned pride in their work still exists. Thank you NWTT
17 June 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for your great review. We will be sure to pass this excellent feedback on to our management team. Hope to see you in branch again soon!
Reply from North West Timber Treatments
Thank you for your 5 star review. We hope to see you in branch again soon!
Easy ordering system
Easy ordering system. Had to wait for delivery but when it was delivered it arrived early. . Driver pleasant and helpful.
31 May 2025
Reply from North West Timber Treatments
Thank you for your 5 star review, it means a lot to us. Hopefully see you in branch again soon!
Great service
Great service, easy website ordering service,brilliant delivery service thanks
1 June 2025
Reply from North West Timber Treatments
Thanks for your 5 star review and great feedback. We hope to see you in branch again very soon!
Reply from North West Timber Treatments
Thank you for your 5 star review, it means the world to us. Hope to see you again soon!
Keenly priced and timely delivery
Keenly priced and timely delivery. Product was also of consistent standard/gradings, so working with was straightforward. Have used NWTT many times in the past and will do so in the future,
30 May 2025
Reply from North West Timber Treatments
Thank you for your great review. It's great to hear you're happy with the quality of products and our prompt delivery service. Hopefully see you in branch very soon!
Lee and Keenan at the Waterfoot depot…
Lee and Keenan at the Waterfoot depot always help out, the team all go above and beyond
26 June 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for your 5 star review. It's great to hear that our Waterfoot team are doing such a great job! We'll be sure to pass this on. Hope to see you in branch again soon.
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