While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolute Scammers!! They have charged me £147.00 till date and I didn't even subscribe to these people. Don't know how they even got my number. Check your phone bills time to time to ensure that you... See more

Rated 3 out of 5 stars

Took money from my phone bill...how? Emailed them very unhelpful and will not give me refund nor confirm how much money they took.... ***update - I did manage eventually to get a full refund. Twitter... See more

Rated 1 out of 5 stars

Fraudulent scam operates by sending unsolicited texts to your mobile charging you £3 a time. We were spammed with 4 texts all at once. Have never even heard of this company much less signed up to it.... See more

Rated 1 out of 5 stars

Still awaiting the balance of my refund from these scam artists. Plenty of emails saying customer service have sent me an email about my refund but nothing received. I've managed to get some... See more

Company details

  1. Fitness and Nutrition Service
  2. Weight Loss Service

Information provided by various external sources

A new you with your own personalised fitness trainer, nutritional meal plan and workout videos. Transform your body and attitude to become a healthier and happier you.


Contact info

  • Kingston Road 269, SW19 3NW, London, United Kingdom

  • nuyoo.co

1.3

Bad

TrustScore 1.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute Scammers!

Absolute Scammers!! They have charged me £147.00 till date and I didn't even subscribe to these people. Don't know how they even got my number. Check your phone bills time to time to ensure that you ain't getting scammed by such people.

25 July 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, disgusting people.
When I sought advice due to the funds they had taken from my account, I was told they have found 'loopholes' to legally scam the public.
Absolute creatures.

28 December 2020
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Never heard of them til say it on phone bill. No one knows how this account was started, we were out of the country for a while so never saw messages on the phone and when we asked for a refund, it was point blank refused.

10 December 2020
Unprompted review
Rated 1 out of 5 stars

F***ing useless!!!

If I could give a 0 stars then I damn right would. SCAM SCAM SCAM!! I have been charged £3 a week since November 2017 until September 2020! I never check my bills it was only until I spoke to EE on the phone to upgrade they confirmed that “Nuyoo” have been taking money through my phone bill!!! Me thinking I’d of just gone over my data and being charged that way was where they catch you out here!!! “Nuyoo” are making it extremely hard for me to get a refund and keep offering good will gesture amounts of not even half of what they owe me! Still trying to take it further and not having luck as of yet! But going to keep going, I’m not giving up!! I want my money back and I’m not stopping until I get it!!!

16 October 2020
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS, like the rest of the comments here, i didnt sign up to anything of the sort but theyve been taking £2 a month from me for 2 years (i never check my bill). Does anyone actually know how to opt out of this thing? I don't even know what it is! Whats the number or email to opt out?

7 October 2020
Unprompted review
Rated 1 out of 5 stars

Does anyone actually got all stolen ,by…

Does anyone actually got all stolen ,by nuyoo , money back? I am sending emails to them for the last two months demanding my money but no luck. What steps should I take? I never ask for their services, I don’t even know what they offer, I was being charged for over 2 years and the Three mobile provider doesn’t want to help. They let them take money out of my account without my knowledge so I think they are the same to blame!

11 July 2020
Unprompted review
Rated 1 out of 5 stars

Fraud Company

Thanks for Vodafone to help me to get some money upto 70% from nuyoo.
——————————-
They are fraud. This company was taking payment every month through my Vodafone account from last 2-3 year. As business man I never noticed. I never signed up for their services. Vodafone is also not taking responsibility. Be careful from those scammers.

9 July 2020
Unprompted review
Rated 1 out of 5 stars

Major Scam rating is minus

This is a gang of thieves. They keep scamming and sending unwanted messages and junk. Getting rid of them is not easy and they collude with SB 7 and the phone company to make a refund impossible.
No idea what if anything they sell
Avoid them

17 June 2020
Unprompted review
Rated 1 out of 5 stars

NUYOO ARE THIEVING SCAMMERS!

NUYOO ARE THIEVING SCAMMERS!
I have just discovered this criminal company are taking £12 - £15 a month from any of your Vodafone account without you subscribed!!! Without you never been in touch with them! As there as lots of otheres fraud company doing the same they just send you text and then thyvsay you had Subscribed to them. Vodafone allow this company to access to ur number as till u call and ask to bluck this option. That as an example of our details and information soled out.. Vodafone pay on your behalf without consulting or acknowledge you as customer.. just you find it on total payment, and you think it's extra net or uses call or pay call you make or so.. And tjis company dont refund money back in any way! They also say that you just had clicked on an advert to become a subscriber! !!!!!! I've even read that if you call them, and that is not Vodafone only that with all net work provider! Where's your customer information protection? Ivwould like u all be careful and checke if u pay over.

16 June 2020
Unprompted review
Rated 1 out of 5 stars

BEWARE!!!!! NUYOO ARE THIEVING SCAMMERS!

BEWARE!!!!!! I have just discovered this criminal company are taking £12 - £15 a month from my Vodafone account when I have never subscribed!!! I've never been in touch with them! Vodafone say I must contact Nuyoo directly to get my money back! They also say that you just have to have clicked on an advert to become a subscriber! What!!!!!! I've even read that if you call them, it's a scam on the price of the call! Great job Vodafone, you've just lost a customer! Where's your customer protection?

3 December 2019
Unprompted review
Rated 1 out of 5 stars

Nuyoo have stolen £265 from my O2…

Nuyoo have stolen £265 from my O2 mobile account. Companies like this need prosecuting and closing down. BUT more importantly network providers need to take responsibility and protect their customers by putting systems in place whereby it is impossible for this to happen. Nuyoo as a gesture of goodwill have offered £180 but I am inclined to see them in court for the full amount. Anyone interested in joining me?

27 October 2019
Unprompted review
Rated 1 out of 5 stars

Filth

Nuyoo are simply liars and thieves hopefully karma will get them every single one of them hopefully it will start with piles good enough for them *******

15 October 2019
Unprompted review
Rated 1 out of 5 stars

BEWARE!!

BEWARE!!
TAKING SMALL AMOUNTS OF MONEY OFF THOUSANDS OF PEOPLE EVERY WEEK THROUGH YOUR MOBILE PHONE BILL.
£3/WEEK=£12-£15/MONTH AMOUNTS TO £150/YEAR OFF THOUSANDS OF UNSUSPECTING MOBILE PHONE USERS.
iF THEY REFUND ME ALL THE MONEY THEY'VE TAKEN OFF ME I'LL GLADLY TAKE DOWN THIS REVIEW

28 September 2019
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look