Nuvo Outdoor Living Limited Reviews 

36
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Long-running saga but essentially hot tub is only a year old. Leaks. Repaired. Still leaks. Inside all rusty now. "Condemned" by the repair man sent out! It's still sat here. Not been able to be u... See more

Rated 5 out of 5 stars

I went out to visit Nuvo Outdoor at their brand new showroom today and was very impressed! Lizzie and Scott's level of knowledge and customer service is second to none. If you are looking for high q... See more

Company replied

Rated 5 out of 5 stars

From placing our order to delivery, our experience was amazing. We found Scott to be friendly, very professional and went out of his way to help us. We received our Pergola on Friday 19th April and i... See more

Company replied

Rated 5 out of 5 stars

We are extremely happy with our garden furniture which fits perfectly with our newly designed garden. The quality is excellent and we wouldn’t hesitate to make further purchases or recommend to frie... See more

Company replied

Company details

  1. Garden Furniture Shop

Written by the company

Retailers of contemporary garden furniture and outdoor living products such as seating sets, dining sets, loungers, arm chairs, pergolas, parasols, firepits, planters and water features. We don't sell cheap, but we do sell quality. Showroom based just 10 minutes from Junction 9 of the M5 (Tewkesbury, Gloucestershire).


Contact info

4.1

Great

TrustScore 4 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(36)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Customer Service

Outstanding Customer Service, Scott goes above and beyond the normal.
I just wanted to say thanks for your great service. From the first phone call to delivery I was very impressed, you succeeded in all the areas where I had been let down by another supplier.
Scott was able to secure the item I wanted after I had been told by the other supplier it was out of stock till end of October
I just wish I had bought them all from you in the first place, it would have been cheaper as well. Still I know where to come to now for anything else I need.
A very satisfied customer, thank you.

22 September 2023
Unprompted review
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thank you for your lovely review Joanne, it's great to know the lengths we go to ensure customers are happy are appreciated. You know where we are should you ever need anything else for your garden! All the best, Scott

Rated 5 out of 5 stars

Exemplary Customer Service

The customer care and service at Nuvo is exemplary. I ordered a NOVA Vogue garden sofa set which was out of stock everywhere. I called a few companies to discuss possible delivery but didn't feel the information given was robust or reliable. I spoke to Scott at Nuvo - who actually called me from an inquiry email. He was proactive with the supplier Nova, and excellent at keeping in touch with me as to stock levels and progress of delivery. I highly recommend Nuvo Outdoor Living.

25 June 2023
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thank you for the lovely review Laura, we hope you enjoy your new Nova furniture. You know where to find us should you ever need anything else for your garden!

Rated 5 out of 5 stars

Excellent Service

Scott and Lizzie where excellent

We purchased several large items of outdoor furniture through this company and the customer service is the best I have dealt with

Scott was so responsive and the furniture turned up exactly when Scott said it would

The quality of the furniture is great.

I will be using them again moving forward

Thank you

1 July 2023
Unprompted review
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thank you for the glowing review Jon, we hope you enjoy your new furniture and we hope to see you again soon! All the best, Scott

Rated 5 out of 5 stars

Exceptional customer service

The customer service I recieved from Lizzie and Scott was exceptional. There was a delay with my furniture and they kept me fully updated and did everything they could to expedite my delivery. I am also very pleased with my new garden dining set. I would definitely use Nuvo Outdoor Living again and would highly recommend them. Thank you.

23 June 2023
Unprompted review
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thank you Ann for your lovely review, but more importantly your patience whilst we navigated the logistical issues we faced with your order. We're really pleased you like you furniture and that it was worth the (slightly longer than planned) wait!

Rated 5 out of 5 stars

Absolutely fabulous service from start…

Absolutely fabulous service from start to finish Scott in customer service went way over what would expect. Definitely use them again and recommend them without hesitation 👌🏼

5 June 2023
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thanks for the glowing review Chris and for trusting us with your fire pit purchases, we're looking forward to seeing how your garden looks when it's finished!

Rated 5 out of 5 stars

Superb!!

We ordered a garden furniture set, outdoor rug and parasol from Nuvo. The items were in stock and promptly delivered, in person and on a bank holiday no less!! They stayed with us whilst we unpacked and even took away the boxes!!! I’m not sure service gets any better than this! The Nova furniture is really good quality too and just what we wanted!

28 May 2023
Unprompted review
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Peter, we're really blown away by your lovely words! Thank you so much for choosing us for your new furniture and for your trust when ordering. Have a great summer and enjoy that lovely sofa set!

Rated 5 out of 5 stars

Gorgeous outdoor furniture

I love my beautiful outdoor egg chair, it’s great quality, super stylish & so comfy.

24 May 2023
Unprompted review
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thank you so much for the lovely feedback Helen, we're really happy you love your egg chair!

Rated 5 out of 5 stars

We are very impressed with our new…

We are very impressed with our new ratan furniture set, we wasnt 100% sure as to what we wanted but upon speaking with them we both agreed on the right set. It looks amazing, thank you nuvo. Will definitely be using you again.

3 May 2023
Unprompted review
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thanks for your review Lester, we're really pleased you're happy with your furniture purchase. We look forward to dealing with you again in the future!

Rated 5 out of 5 stars

Vogue Set Amazing

I brought the Vogue Set from Nuvo, amazing I cannot fault it and goes perfectly in the garden. Great customer service aswell. I will be purchasing more for sure. Thank you.

19 May 2023
Unprompted review
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thank you for the lovely review of your Vogue furniture set and the service we offer. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Me and my partner bought the Nova Vogue…

Me and my partner bought the Nova Vogue Corner Set and we are so impressed by the quality. The customer service was also brilliant with quick communication and delivery times. Will definitely be recommending and ordering again.

11 May 2023
Unprompted review
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thank you for taking the time to leave us a lovely review Megs. We're really pleased we managed to exceed expectations both through our service and the quality of our furniture!

Rated 5 out of 5 stars

I brought an Extreme Lounging

I brought an Extreme Lounging - Outdoor B-Bag Quilted (Mighty) in black. Customer services were very helpful and it was a speedy delivery. It’s arrived when they said it would 5 stars :)

3 May 2023
Unprompted review
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thanks for the review Spencer. We're really pleased you were happy with the service you received!

Rated 5 out of 5 stars

Superb service, beautiful garden furniture

We’ve just had our new garden furniture delivered and we can’t express how in love we are with it! It’s such great quality and perfect for our home and garden style. The service was superb with a super quick delivery time, Scott & Lizzie are incredibly professional and so helpful …we will definitely be returning to Nuvo Outdoor Living Limited, we highly recommend.

29 April 2023
Unprompted review
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thank you for the lovely review Lisa, we're really pleased you love your new corner sofa set and were happy with the service you received. See you soon!

Rated 5 out of 5 stars

Great quality plant containers

Very happy with recent purchase of aluminum plant containers. The process from ordering to delivery was very smooth. The containers are not cheap but they are excellent quality and I can see that they will last for many years to come. My new Acers look stunning in them and they have definitely enhanced the look of my garden.

5 May 2023
Unprompted review
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thank you for the glowing review Linda. We hope to see you again soon!

Rated 5 out of 5 stars

Great quality garden furniture

Great quality garden furniture, arrived within the timescale advertised, would use again in a heartbeat

8 March 2023
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thanks for your five star review Lizzie. Please bear us in mind for any future garden furniture purchases!

Rated 5 out of 5 stars

Good communication

Good communication and service
Quality furniture will use again

22 February 2023
Unprompted review
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thank you for your feedback Mr Fogden. We're pleased to hear you're happy with your new furniture

Rated 5 out of 5 stars

Great customer service and knowledge of product

Great customer service and easy ordering process.
My furniture was in stock, and arrived within the timeframe stated.
Furniture well constructed and with comfy cushions. Looks fabulous in my garden.
No problems, would definitely use this company again to order my hot tub.

26 February 2023
Unprompted review
Nuvo Outdoor Living Limited logo

Reply from Nuvo Outdoor Living Limited

Thank you for the 5 star review Mrs Virgo. We're really pleased you like the furniture and it meets your expectations. Don't hesitate to get in touch when you're ready to purchase your hot tub or if you need any further assistance.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look