Nuvio Recovery Reviews 250

Replied to my email right away and corrected my concern.

Had some issues with my pump going out and they replaced it without a fuss. Back to my cold plunging! :)

Nuvio Customer service went well once I was connected to Charlie. Prior to that I wasn’t sure about the process with the virtual assistant . Charlie followed up on my equipment issue, a broken pump. I took a picture for verification. The process took 2.5 weeks and the part just arrived. If all goes well I’ll be plunging tomorrow.

Love my red light mat and always feel super recovered after using.

My Matt is super durable and reliable! I love this thing.

I got my RLT Nuvio mat for mother’s day and I love it!!! I’m currently recovering from shoulder surgery and I’ve added it to my recovery protocol. I’ve used RLT before but this product by far is the most comfortable and easy to use. I’m even using it as I meditate. If you are trying to get recovery results and comfort, this is for sure the mat to get.

The red light mat has been a great addition to my recovery! Super convenient and easy to use. Takes red light therapy to a new level!

Came quick and worked great. I love my mat!

I have a red light mat and bag and me and my family love them and use them all the time, helps use with a lot!

I received the red light mats and noticed that the cover was uncomfortable plastic and not silicone. I didn't even take it out of the bag but when I tried to return it I got the run around for more than a week with offer of a discount if I kept it and NO ACCESS TO RETURN INFORMATION even though the return period is very short. It cost me 100 dollars to return it and now I will see if I get a refund. It felt very scammy. I would never order from this company again.

Great Customer service by Ossy, He handled any issue with product professionally. I would give him a five stars. This red light mat is Amazing I have been using almost a week I feel good with joints pain

There was a billing mishap that was solved quickly and to my complete satisfaction. Very trustworthy company and committed to customer service...thank you!

I must admit when I realized that the customer service was not available via a telephone number I was concerned about the product support and policies. However thus far, whenever I have had a question or issue I have used the app and customer support chat and have been satisfied with the level of support and the response time and quality. It has exceeded my expectations. I have come to see that Nuvio does stand behind their product and are willing to work with customers to resolve issues and make sure we are happy. Ossy was our rep and was happy to help us with our concerns and with getting a resolution. thank you!

After only 2 uses of the mat I started to feel more energized and had an amazing sleep! Thank you for this product.

Very upset, please don’t get this product if you are not sure about it because you can’t return it after you open the box to check their product. This product is expensive to be a decoration in my house. I wouldn’t even give a 1 star if there’s any other choices. It’s below than 1 star for me. I’m just pissed that I can’t get any refund.

This is the worst company
Warning !!!! DO NOT ORDER from them. No help. All communication are AI.
I sent my documentation to the fraud department FBI
Ripped off so many people . My Mat never even turned on.

I had an unusual request where I needed to replace the unit due to a warranty issue. Charlie and the Support team were very responsive and tried to walk me through some potential solutions, including sending me a replacement pump and eventually helping me through the warranty process. I appreciated his professional professionalism and attention to Service seeing the project through from start to finish.

Love the product and when I reached out to support, they are very helpful and prompt in their reply. Ossy with support did an excellent job!

Go with a different company. When mine stopped working, customer service got back to me and then ghosted.
It’s cheaper than the other companies, because it’s a cheaper product and they will not fix anything wrong with it. I wish I would’ve just stuck with getting bags of ice. But that is what I’ve had to do since they refuse to fix a broken product.

Charlie from customer service took great care of me on a warranty replacement. Very helpful and kind, and didn’t make me jump through any unnecessary hoops. Thanks for the excellent customer service Charlie and Nuvio Team!