no problem it's good with nuvei thanks
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Review summary
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We sent an email on a Friday evening after business hours of an issue. It was urgent, so the email was good to make sure Nuvei was aware and we didn't forget the details. By Monday morning everything... See more
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Working with Nave after attempting to work with a competitor before hand, was the EASIEST process. In the time it took for me to have all my questions answered and sign up/ be approved and set up was... See more
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They are a good company and they're always listening to their clients. Even when they make a mistake, which they sometimes do, they are always ready to listen check and correct it
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Company details
Written by the company
Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration.
Contact info
1100 Boulevard René-Lévesque W., H3B 4N4, Montreal, Canada
- wecare@nuvei.com
- nuvei.com
3.4
Average
864 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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frustration
The whole experience was bad. The automated system was extremely difficult and frustrating to deal with. Nuvei was good but FDGL is terrible to deal with. It took 4-5 times to get through to them. i could not understand most of them and they were not very helpful until they wanted me to pay out the lease that i never signed? I will not recommend this service to anyone. Never have i had so much difficulty in my life. Feel free to call me if more details are needed. Very disappointed
3 July 2025
Reply from Nuvei
Hi Steve,
Thank you for sharing your feedback. I'm truly sorry to hear about your experience and understand how difficult and upsetting this must have been for you.
One of our merchant advocate specialists will contact you within two business days to review this further and assist. Thank you for your patience and understanding in the meantime.
Best Regards,
Emma.
The representative was very helpful and…
The representative was very helpful and solved my issue
3 July 2025
Reply from Nuvei
Hi Bonnie,
Thank you so much for your kind words! We're thrilled to hear that our representative was able to help and resolve your issue. Providing excellent service is our top priority, and your feedback means a lot to us. If you ever need assistance again, we're always here to help!
Best Regards,
Emma
Good service
30 June 2025
Reply from Nuvei
Hi Berj,
Thank you so much for taking the time to share your experience and leave us a 5-star review! Your support truly means the world to us and inspires our team to keep striving for excellence in delivering the best possible merchant experience.
If there’s ever anything you need, we’re just a message away-don’t hesitate to reach out! 😊
Best Regards,
Natalie.
Nuvei was used to verify a payment
Nuvei was used to verify a payment. They called and marked it urgent. Then when I tried to call back, my call was rejected. Then, they used a phone number I never gave them which forced me to explain some matters that were private to me, putting me in an uncomfortable position. When I asked how they got it, they just said it was a public record. It was unprofessional in my opinion and was very upsetting to me. I have heard they have used phone numbers where the person had moved out for months. I finally got through and straightened this out, but I had a bad experience with them and wouldn't recommend them.
10 June 2025
Unprompted review
Reply from Nuvei
Hi Stanley,
Thank you for taking the time to share your experience. I'm truly sorry to hear about the frustration and discomfort you encountered, and I want to sincerely apologize for the inconvenience this caused.
Your feedback about the difficulty in reaching us and the urgency of the initial contact is also important. We’re actively working to improve our communication processes to ensure that every interaction is respectful, professional, and transparent.
I’m glad to hear that the issue was eventually resolved, but I completely understand why the overall experience left a negative impression. If you're open to it, we’d appreciate the opportunity to learn more about what happened and how we can improve. Please feel free to reach out to us at wecare@nuvei.com with any additional details.
Thank you again for your feedback-it helps us do better.
Best Regards,
Emma.
SCAM NUVEI LIMITED
On June 18th, 2025, at 6:00 p.m., my mother received a message on her cell phone, from the number 00351966385736, in which the person pretended to be me, claiming that the cell phone had broken down and that he was using that cell phone contact until the problem was resolved.
4 messages requesting urgent payment to the entity 50410 - SAFECHARGE LIMITED, owned by NUVEI Limited, for a total amount of 5141.00 Euros, followed. Payments have been made.
This fraudulent practice has been in place at least since 2023. Complaints to the banks and authorities have been filed.
Update 08/06/25:
I did send the details to your email only to receive an empty answer where i am advised to proceed the investigation with the authorities and banks. I must reinstate that the money was sent to you and you are the ones holding it, thus i expect a better and active answer from your side and not a bare minimum care.
18 June 2025
Unprompted review
Reply from Nuvei
Hi Leonel,
I'm truly sorry to hear about your experience and the distress it has caused. Your concerns are completely understandable, and I want to assure you that we take them seriously.
You absolutely did the right thing by contacting your local authorities and your bank-those are the best first steps in situations like this.
To help us assist you further, could you please contact us at wecare@nuvei.com and share any documentation or details you have regarding the incident? This will allow us to begin an internal investigation and, where possible, help trace the transaction.
We’re committed to doing everything we can to support you, and I sincerely hope this matter is resolved quickly and smoothly.
Best Regards,
Emma.
Reply from Nuvei
Hi Tony,
Thank you so much for your kind feedback! We're happy to hear that you had a great experience. Your satisfaction is always our goal, and it means a lot to us. We look forward to serving you again in the future!
Best Regards,
Emma
great customer service
24 June 2025
Reply from Nuvei
Hi Gavin,
Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you’re happy with the customer service. It truly means a lot to us. We look forward to supporting you again in the future!
Best Regards,
Emma.
The worst business, Monthly fees, cancelation fees!!
This is the worst business I had to deal with! I had been their customer for more than 10 years and when my business went down and has to be shutdown, I called them to cancel the credit card processing service. After giving me such a hard time and kept sending me from one department to another for over 1 hour on the phone, they said I have to pay $395 cancelation fee!! Total unjustified rip-off! Bad business! DO NO WORK with this company.
20 June 2025
Unprompted review
Reply from Nuvei
Hi,
Thank you for taking the time to share your experience. I'm truly sorry to hear about the difficulties you encountered during the cancellation process, especially after being a loyal customer for over a decade.
I understand how difficult it must have been to close your business, and we regret that our service did not meet your expectations during this challenging time.
Your feedback about the cancellation process and associated fee has been noted, as we are always actively reviewing our procedures. Thank you again for bringing this to our attention. I wish you the best moving forward.
Best Regards,
Emma.
Stay away if you dont want to loose…
Stay away if you dont want to loose money. Had an account with them since 2019 but my business was being charge almost $575 when my business is temporary closed. Also be careful with many kinds of fee. That is nightmare for me.
18 June 2025
Unprompted review
Reply from Nuvei
Hi Thich,
Thank you for sharing your feedback. I'm genuinely sorry to hear about your recent experience. We value the trust you've placed in us since 2019, and it's disappointing to learn that we may have fallen short of your expectations.
We’d really appreciate the opportunity to review your account and see how we can make this right. Please reach out to wecare@nuvei.com and include your business name, merchant ID, and contact information.
Thank you again for bringing this to our attention.
Best Regards,
Natalie
Reply from Nuvei
Hi,
Thank you so much for your kind words. Reading this truly made our day! 😊 We're thrilled to hear you had a great experience, and we hope to continue delivering excellent service every time.
If there's anything else we can do for you, feel free to reach out!
Best Regards,
Natalie
I wouldn't recommend them
I wouldn't recommend them. The sales team is pushy to sell the product and then pass you off to a customer service you can never reach. I had issues with the password on the POS system that at some point, I couldn't log in and customer service was never avaiable so I could never do anything with changing my menu items or status of things. It stated it would charge tax and didn't so I lost tax but pay tax in Canada. Then one month I received $120 in fees when I hadn't even made any sales? Then I got a notice from collections stating I owed $110.00 but again most people, I was telling them to e-transfer me because this was simply not working properly. I could never access my NUVEI dashboard and was always referred to a customer service that never answered phones or had extra long wait times. How is this even efficient for businesses. I hadn't used the machine in 6 months and wanted to send it back and still no answer. I don't understand why I can't access my own pos machine, change my own password, and manage my own account. It is all managed from them AND they literally sent my bank account into a -$!80 in fees when I hadn't even been using it. I continuously was getting charged NSF fees. I understand the POS rental but what other fees am I being charged. POS rental was supposed to be $30 a month so why the higher charges every month? I was not making sales. Either way, initially i found them easy to set up but then their POS locked me out and I couldn't even adapt it to me or my business and was constantly told by sales to contact a customer service who never answered emails or phone or was unavailable. I will be choosing square. Reliability works two ways in a business, as does trust. I do not trust them to work for me when I need it. I also don't trust the system to NOT lock me out continuously. Not good if you are the owner of a business and can't manage your own POS. I can't even read the merchant ID number on the back of the machine which was injected November 2024.
14 June 2025
Unprompted review
Reply from Nuvei
Hi,
Thank you for your detailed feedback. I'm truly sorry to hear about your experience and the frustration it caused. This is not the level of service we aim to provide. We understand how critical it is for business owners to have reliable access to their POS system and responsive support.
We’d appreciate the opportunity to investigate your concerns further and help resolve any outstanding issues. One of our merchant advocate specialists will contact you within two business days.
Thank you again for bringing this to our attention.
Best Regards,
Natalie
Will be switching back to square
Will be switching back to square. I thought the fees were lower but they add fees for reporting without contacting you(29.99 per month). Constant problems posting batches, was supposed to be with 24 hours but is actually once a week. Information about transactions is limited and difficult to reconcile. Do not use!
13 June 2025
Unprompted review
Reply from Nuvei
Hi,
Thank you for taking the time to share your experience. I'm genuinely sorry to hear that your expectations weren't met and that you encountered issues with fees, batch posting, and transaction reporting.
Your feedback is incredibly valuable, and we’d love the opportunity to review your account and address your concerns directly in order to see how we can make things right. Please reach out to wecare@nuvei.com and include your business name, merchant ID and contact information.
Thank you again for your feedback—it helps us improve.
Best Regards,
Natalie.
Nuvei - SHAME ON YOU
We needed to close out the Nuvei account because the shopping cart we had been working with for over 15 years, gave us 45 days notice they were going out of business 1shoppingcart - and therefore the gateway and Nuvei had to be closed. They want to charge us $395 to close out the account? That's ridiculous! We've have been loyal customers for years - and that is how they reward loyalty! Nuvei SHAME ON YOU.
5 June 2025
Unprompted review
Reply from Nuvei
Hi,
Thank you for taking the time to share your feedback. I understand the frustration caused by the account closure fee, especially after your many years of loyalty.
We understand how difficult it must have been to transition away from a platform you’ve relied on for over 15 years, and we regret that this situation added further stress. Our account closure fee is part of our standard terms and conditions, but we recognize that every situation is unique.
We’d like to review your case in more detail and see if there’s anything we can do. Please reach out to us directly at wecare@nuvei.com, referencing your account details.
Best Regards,
Natalie.
Reply from Nuvei
Hi Pierre,
Thanks so much for the great review! We're glad to hear you had a good experience and got the answers you needed. If there's anything else we can do for you, just give us a shout—we're always happy to help!
Best Regards,
Natalie.
Reply from Nuvei
Hi Mark,
Thank you so much for your thoughtful feedback! It truly means a lot to our team. We're delighted to hear that Kyle provided such helpful support. If there's ever anything else you need, please don’t hesitate to reach out. We're always here and happy to help!
Best Regards,
Natalie.
⚠️ WARNING: Stay Away from Nuvei – Unfair Practices and Terrible Support ⚠️
I’m absolutely shocked and disappointed by how Nuvei handled my account. I offer a 100% legitimate 30-day free trial, just like thousands of other businesses out there. But Nuvei decided to shut down my account, claiming I violated some vague “Negative Option Billing” policy – just because I charge customers AFTER the free trial ends unless they cancel. That’s the ENTIRE POINT of a free trial.
According to Nuvei, if a customer doesn’t cancel, that’s somehow a problem? Isn’t that how Netflix, Spotify, and every subscription business works? Instead of supporting a growing business, they punished me for following a common, well-understood billing model.
To make it worse, they cited a "negative balance" as part of their reasoning – which makes no sense, because offering a trial period shouldn't be confused with shady billing. I run an honest business, and they just pulled the plug without so much as a real conversation. No warning. No attempt to understand. Just CLOSED.
This shows they don't support entrepreneurs trying to offer value before charging. If you're building a subscription-based service, run the other way. There are WAY better, more supportive, and transparent payment processors out there who won’t treat you like a scammer for giving customers a risk-free trial.
🚫 Free trial not even processed by Nuvei – and they STILL canceled me
🚫 Nuvei is NOT small-business friendly
🚫 They DO NOT support innovation
🚫 They WILL cancel you without warning
Do yourself a favor – avoid Nuvei at all costs.
14 May 2025
Unprompted review
Reply from Nuvei
Hi Steve,
Thank you for taking the time to share your experience. I'm truly sorry to hear about what happened, and I understand your disappointment and frustration.
We understand that offering a 30-day free trial is a common and legitimate business model, and we regret that our communication may have felt unclear or abrupt. Please know that our policies are in place to ensure compliance with industry regulations and to protect both merchants and consumers. That said, we recognize the importance of context and transparency, and we’re sorry if you felt that your situation wasn’t given the attention it deserved.
We also regret that your account was closed without what you felt was a fair opportunity to clarify your business model. Your feedback highlights areas where we can improve, particularly in how we communicate and support growing businesses like yours.
If you have any other questions, please contact wecare@nuvei.com and include your business name and merchant ID.
We value entrepreneurs and are committed to learning from experiences like yours to better serve our community.
Best Regards,
Emma.
Great Company for Payment Processing
Nuvei is great company for mid to big businesses. Our companie is working with them for over a half a decade now and we are very happy to have this relationship growing every year. I would recommend them for companies working with both European clients and Worldwide.
13 May 2025
Unprompted review
Reply from Nuvei
Hi Viktor,
Thank you so much for your kind words and for being a valued partner for over half a decade! We’re overjoyed to hear that your experience with Nuvei has been so positive and that our solutions continue to support your business growth both in Europe and globally.
Your recommendation means a lot to us, and we look forward to continuing to grow this relationship in the years to come.
Best regards,
Emma.
"This company operates with dirty and questionable strategies to generate profit. Will have to end working with them."
Another reviewer said it perfectly: "This company operates with dirty and questionable strategies to generate profit. Will have to end working with them." We were lured with the no processing fees, meaning all fees would be covered by customer with a 3% fee at time of transaction, by a 3rd level company called Rapid Pay who is subordinate to Finical Holdings LLC who subordinate to Nuvei. It went well for the first month then we started noticing fees being debited from our account. And then, of course the the prompt customer service we saw when they were bringing us on disappeared overnight: no phones answered or emails replied to. We reached out to our attorney general and got some of the fees back. At one time, they withheld over 10K for a .20 cent fee they erroneously claimed we owed them. We terminated our agreement over a month ago and they are once again threatening us for a yet another erroneous fee. So, we're going back to our attorney general as well as spreading the word far and wide about this "company" as-well-as contacting our legislatures to generate new bills confronting predatory credit card processors. We are also starting up a small business group to go nation-wide that will focus on these types of predatory card processing companies.
10 May 2025
Unprompted review
Reply from Nuvei
Hi,
I'm deeply sorry for your negative experience with our company. I understand how frustrating and disappointing this situation must have been for you, and I sincerely apologize for any inconvenience caused by the issues you described.
Thank you for bringing this to our attention. Your feedback is extremely valuable to us, and we are committed to addressing the concerns you raised.
We hope to have the opportunity to make things right. We would like to investigate this matter further and work towards a resolution. We will contact you within two business days.
Best Regards,
Emma.
Excellent Customer Service
The attention I received was excellent. The challenge I faced was obviously not a challenge, at all, for Nuvei or its employee. And yet, I can say, the solution was conveyed in a professional and non threatening manner. I didn't feel like I was the IT idiot as I have felt when troubleshooting other IT challenges. Good job.
5 May 2025
Reply from Nuvei
Hi,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. It's wonderful to know that we could address your challenge efficiently and professionally, making you feel comfortable and respected throughout the process.
Your feedback truly motivates us to continue delivering excellent service. If you ever need further assistance, please don't hesitate to reach out. We're always here to help.
Wishing you all the best,
Natalie.
Everything is good
Everything is good. Just had to update but wondering why it doesn’t update automatically. Could have been worse if we didn’t have the back up machine
28 April 2025
Reply from Nuvei
Hi Cheryl,
Thank you for your feedback! We're glad to hear that everything is working well now. We're continuously working on improving our systems, and your input is valuable in helping us make those enhancements.
If you have any further questions or need assistance, please don't hesitate to reach out.
Best Regards,
Natalie.
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