I'm extremely please with the knowledge and service I got from the sales representative, I have to say the activation was simple and she was patient, but did misinform me about my dashboard plan, I di... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent choice of various APMS, low fees, efficient and fast support team, always available. Working with Nuvei makes processing easy as you get in one place a cashier and the payment methods requir... See more
Company replied
The attention I received was excellent. The challenge I faced was obviously not a challenge, at all, for Nuvei or its employee. And yet, I can say, the solution was conveyed in a professional and non... See more
Company replied
Nuvei is great company for mid to big businesses. Our companie is working with them for over a half a decade now and we are very happy to have this relationship growing every year. I would recommend t... See more
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Company details
Written by the company
Nuvei is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in over 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
Contact info
1100 Boulevard René-Lévesque W., H3B 4N4, Montreal, Canada
- wecare@nuvei.com
- nuvei.com
3.8
Great
823 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Avoid Nuvei at all costs, if possible.
Not a fan of this platform or the integrity of the teams operating it. To cut a long story short, we were pigeonholed to only being able to use Nuvei with the site that was made for us by a distributor through a partnership. We had no assistance with setup for fraud analysis/triggers and at no point did they reach out to us to inform us of any issues with the velocity of the chargebacks we were receiving. They shut our account off and without giving us any timeline for a response and plan of action, they deactivated our account altogether before we had a chance to properly respond. They weren't even able to entertain helping us with refunding customers who had placed earnest orders and needed refunds as our gateway was terminated. The silliest part of that is, each of those customers, who they refused to help us with, were then referred to do what? Submit more chargebacks.
We're a small e-commerce team and nobody on our team has experience doing the nitty gritty of fraud analysis and how to deter it. That is genuinely a full time role at many companies, for a team if the velocity of orders is high enough. As our distributor chose a hosting service that does not function as it's own payment processor (important to use if possible, always, as an aside), we do not have the benefit of a full time team of people who have both experience and software tools to help identify problematic buyers/orders and weed them out from fulfillment.
Understand if you work with Nuvei, if you have any issues, not only are you on your own, but they will not even attempt to reach out to educate you of the issue or assist you with deterring further issues. They will treat you poorly and, by extension, your customers will be more hassled as a consequence, potentially making you look as bad as Nuvei rightfully should.
27 August 2025
Unprompted review
Reply from Nuvei
Hi Jonathan,
Thank you for taking the time to share your experience. I'm genuinely sorry to hear about the challenges you faced and the frustration this situation has caused you and your customers.
We understand how critical it is for small e-commerce teams to receive clear guidance and proactive support-especially when navigating complex areas like fraud prevention and chargeback management and our support teams work hard to try to do so.
While certain decisions may be driven by risk protocols, it’s disappointing to learn that you felt unsupported during a time when assistance was most needed.
We will be reviewing your feedback thoroughly to see how we can improve. Thank you again for your honest feedback.
Best Regards,
Natalie.
Reply from Nuvei
Hi,
Thank you so much for your awesome review! We're so glad to hear that you appreciated our customer service and found our rates and fees to be fair. Your feedback means a lot to us, and we're always here if you need anything else!
Best Regards,
Emma.
You will not be disappointed
Working with Nave after attempting to work with a competitor before hand, was the EASIEST process. In the time it took for me to have all my questions answered and sign up/ be approved and set up was quicker then waiting for one email response to a question on how to fill out the other companies paperwork as they sent American paperwork and had no idea how to translate it to Canadian, despite them being in Canada. Would 10/10 recommend for being transparent, simple and fast. The CSR I worked with was absolutely amazing and quick with all communication.
29 September 2025
Reply from Nuvei
Hi Andrea,
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that your experience with us was smooth, transparent, and efficient-especially after the challenges you faced elsewhere. Making things simple and clear for our customers is a top priority, and it's wonderful to know that our team delivered on that promise. We’ll be sure to pass along your praise to the CSR who assisted you-they’ll be delighted to hear it! We truly appreciate your recommendation and look forward to continuing to support you.
Best Regards,
Emma.
Reply from Nuvei
Hi Troy,
Thank you for your kind words! We're glad to hear that our representative provided you with professional and courteous service. Your feedback is truly appreciated and helps us continue to deliver excellent support. If there's anything else we can assist you with, please don't hesitate to reach out!
Best Regards,
Emma.
Reply from Nuvei
Hi Christian,
Thank you so much for your kind words! They truly mean a lot to us. We're so glad you had a great experience, and we're here anytime you need support or assistance. We look forward to serving you again soon!
Best Regards,
Natalie.
As a small business owner (CPA Firm)
As a small business owner (CPA Firm). I would never reccomend this company to my clients or anyone else. After 10's of hours of wasted time, customer service reps constantly passing the ball back and forth, erroneous contracts that I had to send back to be corrected, and fees charged for no service rendered (the implementation rep couldn't get the software working, yet they charged us merchant fees?? We did't have a monthly service fee), I finally threw in the towel and will be going with another solution. The only reason I considered this company is because it was the reccomended solution to integrate with Sage.
Please save yourself the trouble and look anywhere else!
10 September 2025
Unprompted review
Reply from Nuvei
Hi Troy,
Thank you for taking the time to share your experience. I'm truly sorry to hear that your journey with us did not meet expectations, especially given the time and effort you invested. Your feedback is incredibly valuable.
While we regret that we couldn’t deliver the seamless integration you were hoping for, we appreciate you giving us a chance. We take concerns like yours seriously and are actively working to improve our onboarding processes and support coordination to prevent similar situations in the future.
To make things right, one of our merchant advocate specialists will contact you within two business days to address any outstanding issues.
Best Regards,
Natalie.
Reply from Nuvei
Hi Stew,
Thank you so much for your review! We're really glad to hear that you found the process extremely easy, especially doing it all on your own. That’s impressive, and we’re happy we could make things smooth and straightforward for you. If you ever need support or have questions in the future, we’re always here to help
Best Regards,
Natalie.
Reply from Nuvei
Hi,
Thank you so much for your amazing review! We're absolutely delighted to hear that you're happy with your experience and have no complaints. Your recommendation means the world to us, and we truly appreciate your support. If there's ever anything else we can do for you, don't hesitate to reach out :)
Best Regards,
Natalie.
Great service
8 September 2025
Reply from Nuvei
Hi Pierre,
Thank you very much for your kind words! We truly appreciate you taking the time to share your feedback and remain here for you whenever you need :)
Best Regards,
Natalie.
The customer service rep was very…
The customer service rep was very knowledgeable & was able to help me out.
20 August 2025
Reply from Nuvei
Hi Liz,
Thank you so much for your kind words! We're happy to hear that our customer service representative was able to assist you effectively.
Your recognition means the world to us. :) If there's ever anything else we can assist you with, don't hesitate to let us know-we're always here to help!
Best Regards,
Emma.
Reply from Nuvei
Hi Victor,
Thank you for your feedback! We're glad to hear that our team understood the issue and approached it with a positive attitude. We truly value clear communication and respectful service.
Your feedback means a lot to us, and we’re always here if you need anything else!
Best Regards,
Natalie.
Excellent service.
25 August 2025
Reply from Nuvei
Hi Luz,
Thank you for your kind words! We're thrilled to hear you had an excellent experience with our service. Your satisfaction means a lot to us, and we're always here if you need anything in the future.
Best Regards,
Natalie.
They are quick to service any issues
They are quick to service any issues. My deposit issues were clearly explained and fixed sooner than the timeline I was given.
16 August 2025
Reply from Nuvei
Hi Joseph,
Thank you so much for sharing your experience! We're delighted to hear that our team was able to resolve your deposit issue both clearly and ahead of schedule.
Exceeding expectations is what we strive for, and it's wonderful to know we delivered. If there's ever anything else we can assist you with, don't hesitate to reach out -we're always here to help!
-Best Regards,
Natalie.
Very streamlined and user friendly
Very streamlined and user friendly. Prompt response and made my life easier
15 August 2025
Reply from Nuvei
Hi Mohamed,
Thank you so much for your amazing review 😊 We're ecstatic to hear that you found the experience streamlined and user-friendly. Making things easier for our customers is exactly what we aim for, and it's great to know we hit the mark for you.
If there's ever anything else we can do to support you, don't hesitate to reach out. We're always here to help!
Best regards,
Natalie.
Reply from Nuvei
Hi Mazen,
Thanks so much for your kind words! We're glad our team could provide the great and knowledgeable service you deserve. Providing helpful and reliable support is what we strive for every day, and it's wonderful to know we hit the mark with you.
If there's ever anything else we can do for you, please don’t hesitate to let us know. We truly appreciate your feedback!
Best Regards,
Natalie.
Reply from Nuvei
Hi Elaine ,
Thank you so much for your lovely review! We're thrilled to hear that you found us down-to-earth and helpful, and it's wonderful to hear that it made a difference in your experience. We're truly grateful for your feedback. If there's ever anything more we can do for you, please don't hesitate to reach out!
Best Regards,
Natalie.
Reply from Nuvei
Hi,
Thank you for your kind words! We're so glad to hear that you are happy with our services. Providing reliable and efficient support is what we strive for every day, and your feedback truly means a lot to us.
Thanks again for sharing your experience on Trustpilot!
Best Regards,
Emma
Good support from administrators
The system is very efficient and the support team is available whenever needed.
2 August 2025
Reply from Nuvei
Hi Hulda,
Thank you so much for your amazing feedback! We're delighted to hear that you find the system efficient and that our support team has been there when you needed us. Your satisfaction means a lot to us, and we’re always here to help if you need anything in the future.
Thanks again for taking the time to share your experience on Trustpilot!
Best Regards,
Emma.
Reply from Nuvei
Hi Mahmoud,
Thank you so much for your wonderful review! We're delighted to hear that you're satisfied with our services. Your support truly means the world to us, and it motivates our team to keep delivering the best experience possible. We look forward to assisting you again soon :)
Best Regards,
Emma.
Stolen fees
After taking over a month to update records to reflect our new bank info they finally released funds minus the monthly fee. 30 days later they took the fee AGAIN. THEN they sent us to collections for that SAME FEE. Basically stole money from our account, tried to collect it a third time and STILL have not returned the money. This has been going on for months. Alan Henderson, who assured me this would be fixed has NEVER returned any of my many phone calls, nor any of my emails, and did not answer the Paya rep who tried to assist me by reaching out to him.
2 June 2025
Unprompted review
Reply from Nuvei
Hi Joanne,
Thank you for taking the time to share your experience. I’m truly sorry for the frustration and inconvenience you've faced with the update to your banking information and the resulting billing issues.
This is certainly not the experience we strive to provide, and I want to assure you that your concerns are being taken seriously. We are actively reviewing your case to ensure that all charges are corrected and any outstanding matters are resolved as quickly as possible.
A dedicated Merchant Advocate Specialist will be reaching out to you within two business days to provide a full update and ensure everything is addressed to your satisfaction.
Thank you again for bringing this to our attention. We’re committed to making this right and restoring your confidence in our service.
Best Regards,
Emma.
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