Nuuvem Reviews 

2,266
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

The only site i trust to buy games that aren't from steam or other more mainstream sources like xbox store/playstation store, it can help buy games from places that won't let you pay in installments l... See more

Rated 5 out of 5 stars

Simple, variety of payment methods and fast at setting your order up. Had me worried for a second as the confirmation took a couple of minutes, but nothing unexpected per say. Great service over all.... See more

Rated 5 out of 5 stars

I was a little bit worried when I finished my purchase, as there was a warning saying that my content would need a review in order to be delivered. But as soon as I went to "My Games", there he was... See more

Rated 5 out of 5 stars

Excellent page to buy game keys for Latin America. The prices are correct and really good for the region, and are in accordance with the general prices of the international market, so you will not f... See more

Company details

  1. Game Store

Written by the company

Nuuvem is an official digital games store founded in 2011 and the go-to destination for millions of gamers worldwide. We work with more than 400 official publisher partners to bring you over 11,000 products for PC, console and mobile, from AAA releases to indie gems, always at the best prices on the market. More than 4 million users have chosen Nuuvem to discover, buy and play. Everything we sell is official and licensed, your purchase is delivered instantly, and you can pay the way you prefer with a wide range of payment methods. And if you ever need help, you talk to a real person: our support team is fast, human, and actually solves your problem.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(2,266)

1,042 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

There were issues with purchase through…

There were issues with purchase through Paypal, but after contacting your support I linked Paypal to my bank account and used that instead of my debit card and it went through.

8 May 2025
Unprompted review
Nuuvem logo

Reply from Nuuvem

Agradecemos pelo envio de seu feedback! Ficamos felizes em saber que teve uma experiência top na nossa loja. Seguimos trabalhando para trazer sempre os melhores games, gift cards e assinaturas, com entrega cada vez mais rápida e segura. Boas compras e que venham muitas horas de diversão!

Rated 5 out of 5 stars

Good Experience on Nuuvem

Good Experience on Nuuvem, Awsome

20 March 2025
Unprompted review
Nuuvem logo

Reply from Nuuvem

Thank you so much for your feedback!
We’re thrilled to hear you had an awesome experience with our store!
We’ll keep working to bring you the best in gaming with fast and secure delivery.
Happy gaming and enjoy endless hours of fun!

Rated 5 out of 5 stars

epic epic epic

15 February 2025
Unprompted review
Nuuvem logo

Reply from Nuuvem

Thank you so much for your feedback!
We’re thrilled to hear you had an awesome experience with our store!
We’ll keep working to bring you the best in gaming with fast and secure delivery.
Happy gaming and enjoy endless hours of fun!

Rated 1 out of 5 stars

Scam!!

I bought a key for a complete game, and when I received the product they gave me the artbook, I sent my complaint and they changed the name of the product, terrible page

13 February 2025
Unprompted review
Nuuvem logo

Reply from Nuuvem

We appreciate your feedback and are sorry your experience wasn’t the best.
Our team is already looking into your comments to improve our services and make sure this doesn’t happen again.
We want your next purchase to be a 100% positive experience! If you need support, contact us through the link below:
https://www.nuuvem.com/-/support

Rated 5 out of 5 stars

Good Job

Simple, variety of payment methods and fast at setting your order up. Had me worried for a second as the confirmation took a couple of minutes, but nothing unexpected per say.
Great service over all.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Complete Testimonial

Complete Testimonial: I have only praises for Nuuvem. I had an issue with a boleto payment, and they kindly extended the payment deadline for me. Additionally, the games were on sale with an even larger discount, which ended up being more generous for me. The company is very fair, honest, and constructive. Treating customers well is key to building trust and loyalty, and Nuuvem clearly understands that. They ensure that each interaction is handled with care and respect, which makes a huge difference in how the company is perceived. When a business prioritizes customer satisfaction, it not only resolves immediate concerns but also encourages long-term relationships. Nuuvem's exemplary customer service is proof of their commitment to excellence.

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Depoimento Completo: Só tenho elogios a fazer à Nuuvem. Tive um problema com pagamento via boleto, e eles gentilmente estenderam o prazo para pagamento. Além disso, os jogos estavam com desconto maior, o que acabou sendo mais generoso para mim. A empresa é muito justa, honesta e construtiva. Tratar bem o cliente é fundamental para construir confiança e lealdade, e a Nuuvem claramente entende isso. Eles garantem que cada interação seja tratada com cuidado e respeito, o que faz uma grande diferença na percepção da empresa. Quando uma empresa prioriza a satisfação do cliente, ela não apenas resolve questões imediatas, mas também incentiva relacionamentos de longo prazo. O atendimento exemplar da Nuuvem é prova de seu compromisso com a excelência.

1 October 2024
Unprompted review

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