Nutrigold Reviews 1,225

TrustScore 4 out of 5

3.8

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Rated 3 out of 5 stars

I've been buying from Nutrigold for years but have had a few probs of late. The actual products are great - no complaint there. But ordering and delivery has been less smooth. My October discount vouc... See more

Company replied

Rated 4 out of 5 stars

Very disappointed when I opened the castor oil pack. Incredibly poor finish - someone just hacked off a piece of material - didn’t measure it accurately either - way way over priced. What a shock! W... See more

Company replied

Rated 5 out of 5 stars

Nutrigold are a firm favourite of mine that I’ve been using for over 20 years. I purchased the BERRY-MUNE X 60 CHEWABLE TABLETS & the ZINC CHEWABLES X 60 TABLETS & the VITAMIN D3 SPRAY X 100ML and was... See more

Company replied

Rated 5 out of 5 stars

Thank you for my recent order which arrived promptly, complete, and full of all your fine products that keep me so well - even in these last couple of pandemic challenged years! Luckily I find the on... See more

Company replied

Company details

  1. Vitamin and Supplements Store

About Nutrigold

Written by the company

Nutrigold

GOLD STANDARD
Nutrigold is a trusted brand of high quality, bio-available and innovative nutrients supporting a healthy body and mind - the gold standard in nutritional supplements.

FREEPHONE UK CALL CENTRE
Our friendly team are ready to answer your calls from our UK call centre, Monday to Friday 9am-5pm on our freephone number!

SAME DAY DISPATCH
Order before 2pm and we will dispatch the very same day!

Nutrigold - Shop Now

Nutrigold - Contact Us


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

As always

As always - very efficient and prompt service and delivery

3 January 2022
Nutrigold logo

Reply from Nutrigold

HI Susan

Thank yo for this amazing review, we really appreicate the feedback and the five star rating.

We hope hope to hear from you again soon.

Regards
Graeme

Rated 5 out of 5 stars

very good

very good - arrives quickly

2 January 2022
Nutrigold logo

Reply from Nutrigold

Good Morning

Thank you for the great review we are very pleased to hear you received your parcel on time.

Regards
Graeme

Rated 4 out of 5 stars

The company did all they could to rectify my problem.

Very disappointed when I opened the castor oil pack. Incredibly poor finish - someone just hacked off a piece of material - didn’t measure it accurately either - way way over priced. What a shock! Won’t be shopping with you again, this was an appallingly low quality product grossly over priced.

I received a reply to this review apologising for the poor quality and confirming refund. This was a very pleasant surprise and much appreciated. I hope the company does improve the standard as suggested in their response. Mostly I appreciate the swift customer service - thank you.

1 January 2022
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Reply from Nutrigold

HI Mia

thank you for letting us know the bad experience you have had when ordering the Caster oil packing fabric.

We are very sorry to hear that a piece that had not been measured properly had gone out. This is has been reported to the warehouse manager and they will investigate and apply any training needed.

To say sorry for the experience we have refunded your order.

We hope this goes some small way to restoring your faith in us.

Regard
Graeme

Rated 5 out of 5 stars

Very good customer service.

Very good customer service. Products well packaged and delivered when stated.
Also excellent products, having been using Vit. D3+K2+A and B Complex for some time now - staying healthy!!

31 December 2021
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Reply from Nutrigold

HI Mrs Hague

Thank you for this resounding endorsement of our company and products. We are so happy to hear how pleased you are with our service.

We hope to hear from you agian soon.

Regards
Graeme

Rated 4 out of 5 stars

Quick response

Quick response. Package arrived on time with no brackage. Good experience.

20 December 2021
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Reply from Nutrigold

Hi Jane

Thank you for the review, we really appreciate the feedback.

Regards
Graeme

Rated 5 out of 5 stars

Top Customer Service

There was an IT problem during my ordering process. After a 'phone call and a couple of emails my order was sorted out and an, unasked for, credit was made to my account. Well done Nitrigold.

15 December 2021
Rated 5 out of 5 stars

Good product

Good product - prompt delivery

12 December 2021
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Reply from Nutrigold

Good morning

Thank you for the amazing five star rating and for taking the time to review our service.

Regards
Graeme

Rated 5 out of 5 stars

I have used this product before and…

I have used this product before and find it to be of good quality and effective. Very quick delivery.

11 December 2021
Nutrigold logo

Reply from Nutrigold

Hi Sue

Thanks for the great review of our products, we are very pleased to hear how happy you are with them.

Regards
Graeme

Rated 5 out of 5 stars

Good company

Always get a great service from this customer - delivery and product great. However because I dropped the bottle on the floor and it smashed to pieces I am unable to review the contents as they were amongst all the glass!

Shame!

4 December 2021
Rated 5 out of 5 stars

Definitely recommend

Amazing service. Very fast delivery. Immediate response when I emailed about my order. Excellent products, really trust the brand.

3 December 2021
Rated 3 out of 5 stars

Great goods – but some ordering and delivery issues

I've been buying from Nutrigold for years but have had a few probs of late. The actual products are great - no complaint there. But ordering and delivery has been less smooth. My October discount voucher wasn't recognised by the system 2 days before expiry so after three attempts I cancelled my order, feeling frustrated. My current (November) order went through fine with offers intact, but the goods arrived in a box marked 'fragile' and filled with those little polystyrene pieces. Why are plastic bottles of vitamins considered fragile? Why all this excessive packaging?(Edit: company has explained that other customers say some plastic bottles have arrived broken, hence the box. Apparently those little foam pieces are biodegradable...)

1 December 2021
Nutrigold logo

Reply from Nutrigold

Good afternoon

Firstly I would like to thank you for your years of custom and for taking the time to give us this feedback.

I'm very sorry to hear that the October voucher wasn't working for you, if you ever encounter any issues like that please do not hesitate to contact us either by email or phone. Our contact details are customerservices@nutrigold.co.uk or 0800 233 5675 which is a free phone service.

In regard to the packaging we unfortunately have seen some reports of our plastic bottles arriving broken, to combat this we do try to send them as securely as possible, using bio degradable packing foam.

Thank you again for taking the time to give us your feedback, if there is anything else you would like to discuss please feel free to call or email.

Regards
Graeme

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