nurecover.com Reviews 

A day after I submitted this review I received an email and a full refund from NuRecover. I have therefore increased to 3 stars due to the refund, but overall, the product and the inconsistent customer service means I would not buy again.

Do not buy. Heater didn't work, tapping out after 15 mins and 30 odd degrees. After much back and forth with support, they agreed to a return label so I could send it back. When that didn't arrive after 3 weeks they agreed to a refund and keep the sauna. This was then followed by an email from a new person who claimed there has been a take over of the company and a refund isn't happening. End of correspondence. Good job I paid with Amex.

I feel this company is an incredible company that helps the average joe with a great inside look on what foods dom to our bodies.
Very quick turn a round with results with suggestions.
Outstanding!!!!!

This is the third time since purchasing biyo scale that the app has just stopped working. I have sent a half dozen emails since Saturday morning asking for an explanation on how to resolve the problem not one reply.

The scale does not work without the app it will show you how much you weigh, but any of the biometric data requires the app

This was the biggest waste of $200 I spent this year

The sauna is cheap and barely reached 135. It definitely won't reach 185 as advertised. They said they would give me a refund, and I could keep the product if i changed my negative review. They asked me to lie for them. I did as they asked and never received my refund, so now I'm being completely honest. This company is deceptive and I would never buy anything from them again. Y'all can keep your money, I won't lie for you again!!!

Below is the email I received regarding my Nurecover chiller. The unit worked for only about two months, and I then spent several more months exchanging emails with Nurecover representatives in an attempt to resolve the issue. Throughout that process, I repeatedly received information that I found misleading, inconsistent, or unreliable.

Based on my experience, I would strongly caution anyone considering purchasing a Nurecover product. I believe my purchase was a waste of money, and the customer-service experience only made matters worse.

I would also encourage potential customers to pay close attention to any changes in company or brand names. Given the amount of negative customer feedback associated with the Nurecover name, consumers should carefully research the company behind any newly branded products before making a purchase.

This is the same issue thats been going on for over 6 months. Nurecover products are garbage, they false advertise, they lie, they have the worst support I've ever experienced in my life, they do not read your emails or problems, and do not provide a resolution, ever. They just keep copying and pasting the same email from the same 1 person over an over and over when you send them a message. Nothing is ever done. They advertised a heater that would reach 185 degrees for their sauna, when in fact it only reaches 70C which is about 158F. Once i called them out on it, they removed the product from their site and lied about it in my emails saying that it would reach the temp stated ( the setting on the actual heater doesn't even reach the temp they advertised. They would not send me a my $ back, and mentioned multiple times that a new heater was coming, i even recieved a tracking notification that they shipped it but that was also a lie, never shipped, never arrived, lies and deception again. I've wasted half a year trying to get this resolved while they say they are treating my issue with the utmost urgency from management, clearly that don't know what urgency is. its' been over 6 mohths. Their cold plunge leaks, the sauna doesn't hold the heat in like it claims, their heaters to not reach the temps stated in their product descriptions, and their customer support are just liars that keep you thinking they are doing something when they are not.

How is this company allowed to operate on the internet and sell products in the USA? they need to be taken down and no longer allowed to do business. Absolute criminals. They should reimburse me for all products purchased, and compensate me for the last 6 months of wasted time and effort to get a simple $100 refund for a bunk products. I'm due at least $500 for the bunk products, and the half a year hassle.

I ordered the bundle for $899 on July 10th. I received the two packages with the Sauna and plunge on July 22- but I never received the chiller. I have emailed customer service several times and they provided me with the original tracking # to shipment 1/3. The tracking info was last updated on July 19 and states "ready at carrier facility". The status of my order within Nurecover states "fulfilled". Customer support emailed on 8/4 and said the shipment was due to hit the US around 8/8 and I would receive new tracking info. Today is 8/18/26 still no new tracking info and no response from Nurecover. Don't waste your money. The customer service is terrible. I never opened the other packages or tried the product; but from the other reviews I've read the product is junk anyway

Bad design, misleading marketting, horrible customer service.

The whole process was refreshing to see in a business. From ordering, to quick correspondence to an unfortunate return process that was completely my want/need, nothing to do with their product.

Horrible customer service. A sample below of one of the replies after they recieved the product back. A total runaround and avoiding giving a refund.

"Thank you for reaching out, and I'm truly sorry to hear about your experience.
After reviewing your order, I can confirm that it was placed before August 1, 2026, when the business was acquired by its current owners.
As this was an asset acquisition, the current company did not assume the financial liabilities associated with orders placed under the previous ownership. Unfortunately, this means we're unable to issue refunds for purchases made before the ownership transition.
I understand this is disappointing, and I sincerely apologize that we can't provide the resolution you were hoping for. Since taking over, our team has focused on rebuilding the business and improving the experience for all customers.
We appreciate your understanding, and if there's anything else we can assist you with regarding the current business, please let us know.
Glen
Nurecover"

Delayed shipping, instructions are sketchy at best, zipper didn't work and oh yeah wasn't the model we ordered. AVOID

Utter scum. The most dishonest company I've ever encountered. They basically stole my money. I wanted to cancel an order I'd placed, the order hadn't been shipped. They cancelled the order no problem, the money I paid however, they decided to keep. After numerous emails with Shan from customer service promising my refund (it is after all my money!!) Nothing, no refund, no sauna, no money. It's truly shocking that a company like this exists and a real eye opener for me. They should be arrested and frankly ashamed of who they are as people. Absolute scumbags.

I had an excellent experience with Nurecover’s customer service and highly recommend this company!

I was having issues with my Sauna Pro not heating consistently, and my red light therapy strip was also not working properly. From the beginning, Nurecover did a fantastic job helping me troubleshoot the problems and ultimately getting everything resolved.

A special thank you to Glen, who assisted me through every step of the reporting and documentation process. He was professional, patient, responsive, and kept me updated as my case progressed and the necessary solutions were approved. I never felt like I was left wondering what was happening.

When you make an investment in wellness equipment, it means a great deal to know that the company will stand behind its products when something isn’t working as it should. Nurecover did exactly that. I am very grateful to Glen and the Nurecover team for their time, communication, and commitment to making things right.

Excellent customer service and a company that truly took care of me as a customer. Five stars and highly recommended!

Horrible experience. Product shipped incomplete. Company acknowledged error and offered to send missing items. Company then sends another email taking back their offer to replace missing items and said they are not responsible due to prior ownership being responsible. I ordered a month ago, how did the ownership all of a sudden change? The worst customer service I have ever experienced. Do not buy Nurecover, go with a different brand. I am not alone in this experience, bad customer service dates way back. I have the emails and will post.

Bought a “sauna” unit. More like a space heater that I saw was sold at Walmart . Emailed the company in October 2025 about the space heater never reaching the temperature that they said it would. Daniel responded and At first they told me to send videos which I did several times.
I asked for a replacement and Daniel told me they would send a new one 2x. Then asked for another video after asking me to do four different things with the unit. Put it in the corner, place it off of the ground, put it in the middle (of a space that I barely fit in now), change the settings. Nothing but a run around, over and over again, month after month and nothing but lies.
Daniel then told me they couldn’t send a newer unit or a replacement. Then they thought the would offer a $75 store credit, which I declined asking for a refund. I also told them I want nothing to do with their company. He told me that’s all they could do. I refused again and asked for a refund. But Daniel then said they could give a$90 store credit after saying they couldn’t do anything else. I again refused and reminded Daniel that I want nothing to do with their company. I would prefer a refund.
Crazy enough he then says they will give me a $120 store credit or $90 refund. I emailed and said I’d like the $90 refund. 7/26
Which he offered and I again stated I want nothing to do with this company.
He responds by telling me because I bought my unit before 8/25, they would not give any kind of refund bc the company was had different owners when I bought my unit. Again the run around and lies.
This is what they offered then lied about it. This company doesn’t care about customers or customer service over a $90 refund. ADAM AND HIS EMPLOYEES HAVE ZERO INTEGRITY FOR THEIR COMPANY AND PRODUCT!! THIS HAS BEEN GOING ON FOR 9 MONTHS! They continue to have no respect and no regard or consideration for their customers.
STAY AWAY FROM THIS COMPANY AND THEIR GARBAGE PRODUCTS.

Do not use this company ever. Go to ice pod or anywhere else. I’ve had their products for years and am happy with the cold plunge so I bought a sauna. Sauna does not get to the temperature advertised, not even close. Then I bought a sauna mat, the mat I asked to return two days prior to it shipping, they stalled, then shipped it. Then they tell me that the company changed ownership and I cannot return it since the new owners refused to take responsibility for orders prior to them taking over. Customer service is pathetic, responses to emails are a joke and the new owners seem to not care about returning customers.

The ads for the Nurecover sauna are deceptive, they obviously are trying to copy a competitor Spa which is more expensive but also larger, I'm 6'5 the sauna is about 5 ft tall hard to get into, the chair that came with it is ridiculously small and worthless, child size

Customer service is horrible. I have been trying to get a refund for 2 months and they just keeping saying they are working on it

I had a very disappointing experience with Nurecover from start to finish.

My sauna was advertised as taking around 7–14 days to arrive, but it took well over a month, with very little communication unless I chased them myself.

Once it finally arrived, I used it immediately and found it simply didn’t get hot enough to provide what I’d consider a proper sauna experience. I contacted customer support straight away, expecting them to help resolve the issue or arrange a return.

Instead, I was put through weeks of troubleshooting. I answered every question, followed all of their recommendations, explained the conditions I was using it in, and eventually even provided the video they requested. Every time I asked about returning the product, I was told to carry out another test or provide more evidence.

After months of back-and-forth, I finally supplied everything they had asked for and requested a return address and refund.

They never replied.

As a customer, it’s incredibly frustrating to spend this much money, report a problem immediately, fully cooperate with support, and then be ignored when it comes to honouring a refund.

I wasn’t looking for an argument—I simply wanted a product that performed as advertised or, failing that, a straightforward refund process.

Based on my experience, I cannot recommend Nurecover. The customer service after purchase has been extremely poor, and I’m still trying to recover my money