Nuki smart lock v4 is really nice and worked but out of nowhere it was showing a hardware error (after a year and something) I contacted nuki support and there swift in replying and asked for inv... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I bought an original, first generation Nuki years ago when it came out. I ended up never using it because it was a bit too slow for us. I bought a 5th generation Nuki Pro and it is exactly wha... See more
Company replied
Bought the Nuki Smart Lock Go and it works wonderfully - have full local control and integrated in to Home Assistant. The Nuki Smart Lock Go also uses standard AA batteries making it easy to maintain.... See more
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First of all, product quality. I have purchased the Nuki Ultra along with the door open sensor and the keypad 2. These products all work great on their own, but co-operate smoothly and brilliantly... See more
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Company details
About Nuki Home Solutions
Written by the company
Nuki is a leading European provider of smart access solutions dedicated to secure and keyless access. Founded in 2016 and based in Graz, Austria, Nuki has grown into a trusted innovator in retrofit smart lock technology, helping customers make everyday access to their homes simpler and secure.
Founded by brothers Martin and Jürgen Pansy, Nuki was created to solve everyday challenges with technology that makes life easier. This idea still guides how we design our products, develop new features, and support our customers.
With Nuki’s smart retrofit solutions, you can replace traditional keys with an intuitive app using your smartphone or wearable devices. This makes everyday access faster, more convenient, and secure — whether you're coming home with full hands, going for a run without keys, or sharing access with family and guests.
Sharing digital keys is simple and flexible, giving you more control over who can enter your home. Nuki products also integrate with leading platforms and services like Airbnb, making them suitable for both residential and business contexts.
Driven by innovation, quality, and customer-focused values, Nuki continues to develop smart access solutions designed to make everyday life easier.
Smart. Simple. Secure.
Contact info
Austria
- nuki.io
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically takes over 1 month to reply
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Quick solution for a malfunctioning Pro…
Quick solution for a malfunctioning Pro lock, received a new one, installed, works perfectly again as I am used from Nuki locks.
27 April 2026
Unprompted review
Reply from Nuki Home Solutions
Hi there, thank you for taking the time to share your feedback. We're glad to hear that you had a quick experience with our Support team!
Managed to sort out my configuration…
Managed to sort out my configuration issue
18 April 2026
Unprompted review
Reply from Nuki Home Solutions
Hi Brian, we're very happy to hear this. Thank you for leaving a review!
The system is Easy and comfortable
The system is Easy and comfortable. But from the inside, it should be more secure. In case there is theft from a balcony, the thieves can just open the door and exist. Would b better to have it open on designated finger prints of the households.
4 May 2026
Reply from Nuki Home Solutions
Hi Alie, thank you for taking the time to leave a review. We're glad to hear you find our Smart Lock easy to use.
Good product without issues
Good product without issues. I use it to give temporary access to some persons and also daily. Recommended.
4 May 2026
Reply from Nuki Home Solutions
Hi Carlos, thank you for taking the time to leave us a review and for your recommendation! We're happy to hear that our Smart Lock has been helpful in your daily life.
Great products
Great products, easy to understand guides and very quick customer service
20 April 2026
Unprompted review
Reply from Nuki Home Solutions
Hi there, thanks for taking the time to leave a review. We're happy to hear that you've had a great experience with both our product and our customer service!
Your Technicien are very professional…
Your Technicien are very professional and patient.
24 April 2026
Unprompted review
Reply from Nuki Home Solutions
Hi there, we're glad to hear you've had a great experience with our Support Team. Thank you for letting us know!
Issue solved in 24 hours, so happy!
I got a little issue with the lock, and the problem in 24 hours solved. The factory sendet a new lock, so happy!
22 April 2026
Unprompted review
Reply from Nuki Home Solutions
Hi Guy, we're glad to hear that the issue was resolved quickly! Thank you for taking the time to let us know.
The installation instructions in the App
The installation instructions in the app were not entirely correct for Swiss cylinders
1 May 2026
Reply from Nuki Home Solutions
Hi there, thank you for taking the time to leave us a review. We appreciate your feedback and have taken note.
Good products.
30 April 2026
Reply from Nuki Home Solutions
Hi João, we're glad to hear you're enjoying Nuki! Thank you for letting us know.
Reply from Nuki Home Solutions
Hi Ole! We're glad to hear you've had a great experience with our Support Team! Thank you for taking the time to let us know.
Reply from Nuki Home Solutions
Hi there, we're glad to hear you had a quick and easy experience with our customer service. Thank you for letting us know!
Best door lock in the market
Best door lock in the market, UX, battery life, connectivity to other platforms
28 April 2026
Reply from Nuki Home Solutions
Hi Juan, thank you for the very nice review! We are very happy to hear that you've had a great experience with our product.
Perfect smart lock
I have been using it for a couple of years and it works perfectly. And I once had a problem with the battery, and the technical support was great.
28 April 2026
Reply from Nuki Home Solutions
Hi Toni, we're so happy to hear that you've had a great experience with our product and customer service. Thank you for taking the time to leave us a review!
excellent support!
28 April 2026
Unprompted review
Reply from Nuki Home Solutions
Hi there, we're so glad to hear you had a great experience with our customer service. Thank you for taking the time to let us know!
Great Support when things go wrong
Package with expensive lock dissapeared. Nuki support was extremely helpful in resolving the issue
10 April 2026
Unprompted review
Reply from Nuki Home Solutions
Hi Daniel, thank you for taking the time to leave a review! We're glad the issue was quickly resolved and that you had a helpful experience with our customer service.
New lock is much faster and smaller…
New lock is much faster and smaller without that huge battery block.
Also less noisy than the old one, but I expected it to be quieter.
24 April 2026
Reply from Nuki Home Solutions
Hi Harald, thank you for taking the time to leave us a review. We're glad to hear that you're enjoying your new Smart Lock! Adjusting the volume is possible in your app under Settings. Thank you again for your feedback!
Reply from Nuki Home Solutions
Hello, thank you for taking the time to leave a review. We appreciate your feedback.
Good object for good pprice, easy to install and to use
405
I'm very happy with the Nuki lock, Bridge, FOBs, and Keypad.
We bought the lock four years ago and only just installed it.
The batteries had deteriorated over those four years, but new batteries solved the problem.
Installation and configuration were very easy,
as was integrating it into our home automation system using FHEM.
We're very satisfied with its features and definitely recommend the lock.
15 April 2026
Reply from Nuki Home Solutions
Hi Richard, thank you for taking the time to leave us a review. We're glad to hear that you found installation easy and that you're enjoying your set up overall!
Smart Lock Ultra delivered with a to…
Smart Lock Ultra delivered with a to weak cogwheel. After some months this break, don't can use the Smart Lock. Nuki service send me a Voucher to order a new one free in the shop. Now since 2 months, 2 times every Month the smart lock blocks and the door is open. That's shit so everyone can go in the house. I had to recalibrate it sometimes, but it happens again. For the money that I paid, I await a product that have function 365 days/year.
23 April 2026
Reply from Nuki Home Solutions
Hi Michael, we're sorry to hear this. So we can better assist, please reach out to our team through the Support page on our website. Thank you for taking the time to let us know.
I never use may keys again.
Nuki works great and reliable with keypad, fob, or with the app since 2022. I never use may keys again.
22 April 2026
Reply from Nuki Home Solutions
Hi Hanns-Georg! We're so glad to hear that your set up is reliable and efficient in your everyday life. Thank you for taking the time to leave us a review, and for all the support the last 4 years!
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