NRMA Insurance Reviews 1,515

Excellent service and competitive pricing with flexibilty.
Solid reiliable company.

I am always happy

I recently phoned NRMA on two separate occasions to enquire about two separate insurances: i) car and 2) home. On both occasions, the support and service were outstanding. The staff were helpful, patient, knowledgeable and professional, and they made the process clear and reassuring. I greatly appreciated the quality of assistance I received and would happily rate my experience 5/5.

My experience was very positive. The staff member (Elise) was professional, patient, and easy to communicate with over the phone. They listened carefully, answered all my questions clearly, and showed a genuine willingness to help. What stood out most was their calm and friendly approach, along with their strong communication and customer service skills. The company is doing well in providing supportive and respectful service, making customers feel heard and valued throughout the interaction.

Just a short note to say thank you to NRMA Claims staff for their thorough and efficient handling of my claim under Landlord Insurance following a recent intense storm. Not easy to separate insurance responsibilities when there was Strata and Landlord Insurers. NRMA were clear and very fair in determining what was covered. My interactions with Claims staff was caring and very pleasant and they should be recognized for doing a great job. thankyou

As a licenced repairer in WA i find it disgusting that NRMA can steel my customers in this case this customer has been using my services for 25 years,and now she is told by NRMA she cant use me, Perth Panel & Paint est in 1993 this is called Steering and its not legal NRMA has created their PDS with a little box that needs to be ticked if the policy holder wishes to have a choice of repairer and of coarse nobody reads that.NRMA previously tried charging PH a higher premium for a choice of repairer that was stopped when ACCC heard of it , so now the little box is their new trick !

I had accident on 20 of march it was their client fault and i was calling them each day to see what is going on with my truck till today no one from them has been called me to give me any information about my truck and there was alot of stuff on truck that belongs to my customer that worth more than 4k and didn’t cover that making story that they need receipts for each item that has been damaged i don’t know what kind of bullshit insurance will ask something stupid like that like how would the customer will bring receipts for thier items that belong before 5 years ago I showed them all the items that has been damaged and they still doesn’t want to pay i was about to lose my job because from the time that i had the accident till 10 of may i was sitting at home i was about to lose my job because of them and they refused to pay me about those day as well what shame of they pretend as like they cares about customers that they take care of they and cover as they promised but once something happened they will keep creating stories to not pay anything and every single time u want to call each one of them will try to tell u different story so the best thing like that situation to do call your loyer and go to the court better than letting those kind of insurance to rub u i have all evidence that shows what exactly happened and all evidence of the items that has been damaged as well i will show them to my loyer tomorrow because they have been told me that they will call me soon as possible and it has been two months till today there is no response its not worth to do insurance with NRMA GUYS stop wasting your money there is alot of insurance better than these even review will not going to help with anything because the only thing they care about stealing money from people and giving promises all that is bullshit if once they hear the review that u have been complaining they will send massage as like they care do not believe that guys thats my number 0451589456 if u need guys any information iam happy to help u always like that situation loyer will fix it up for u we have right to take what is belong to me

Ive been with Nrma for all of my driving years my father has also been a customer for over 25 years the staff are fabulous friendly and always very helpful

Speaking to service person who was in Australia to change from one property to another was efficient, pleasant, informative, and painless. The whole process took very little time.

The customer service was impeccable at the Richmond nsw branch extremely knowledgeable and any questions I had was answered I would recommend the branch

Honestly horrible customer service, I get that I was the other party involved, but i didn’t expect that I have to baby them on how to do their job. I had to tell them to contact the towing company just so I can get my car assessed, like come on how hard is it. Then they wanted to get another towing company involved so they could tow my completely written off car to my house (how does that even make sense). Then on top of that they wanted me to pay for the tow fees which is ridiculous because i am completely covered as i was not at fault. Then I said I don’t want to pay, when I was not at fault and she proceeded to say that means there is nothing they can do refusing to do what they are legally suppose to do when a client of theirs is at fault. I have never had such a horrible experience in my life, no compassion or care at all.

Always helpful, friendly and knowledgeable with all their products to suit my needs. Both in person at a. Ranch and on the phone.

Thanks for the support of Kevin Kassmad - he made updating my home insurance easy and was extremely courteous on the phone - really appreciated his help!

I called to ask a general question about how my mother gets a new permanent car (after she was hit by another car pulling out of being parked & wasn’t insured). It took 5 phone calls to finally get thru to ask this. The operator instead of just answering the question went on thanking me for the call & proceeded to repeat back numerous times about providing a hire car!! Instead of answering my question - how does my mother get another car with no out of pocket expenses as she wasn’t at fault.

A simple answer of NRMA covering the payout was all I wanted to know, 5 mins to give an answer yet it took 5 calls & 20 frustrating minutes.

I didn’t want a parrot repeating me just a quick answer, not hard.. worst over the phone response.

They make claiming difficult & cumbersome as possible, 45 minutes between being put on hold & trying to communicate with a person named Gav whose command of the English language wasn’t worth a 1 star rating . Avoiding the claim won’t help them , if your reading this & your having problems make sure you draw it to the attention of AFCA

I am thrilled that I rang NRMA to get a quote and ended up taking out the Policy on the spot because the Policy was so comprehensive in its cover. The consultant Cheryl was amazing, so helpful, friendly and professional. My husband and I are extremely happy that we have gone with NRMA Insurance and thoroughly recommend NRMA for Insurance.

We have an EV car and not many insurer seem to be able to give us a quote (2025) and NRMA came in the cheapest. What impressed me though was when we have to make a claim because of chips on windscreen - we have additional windscreen cover without excess - the experience of being guided through the claim process by Kyth and then put us through to the windscreen repairer so that it is one stop shop was amazing.

I removed payment info and was still was charged for comprehensive insurance.
The website wont allow you to cancel without ringing them.
"Please allow up to 15 days for your refund to be received."
This alone warrants a 1 star IMO.
Nothing takes 15days in a digital world for a policy that was cancelled before it actually started.

Extremely easy and clear to obtain the online quote, pricing was very reasonable. I was very happy to proceed with my second policy with NRMA.

Always helpful and easy to navigate the website. Prices are always competitive 😊