NPFulfilment Reviews 27

NPFulfilment is a pleasure to work with. The team are proactive, knowledgeable, and collaborative. They are always thinking ahead and outside of the box, and have made the partnership a breeze from the moment we started working together.

I would highly recommend NPFulfilment if you are looking for a team that genuinely cares about getting things right.

NPF 3PL has been absolutely fantastic to work with. They’ve stored our packaging safely and securely, giving us complete peace of mind. Whenever we need stock, they get it to us quickly and reliably ,their turnaround times are consistently impressive.

The staff are always helpful, responsive and a pleasure to deal with. Their professionalism and willingness to go the extra mile make all the difference. We couldn’t be happier with the service and highly recommend NPF 3PL to anyone looking for a dependable logistics partner.

Passionate and knowledgeable Team focussed on delivering to Client’ expectations.

We had the pleasure of being involved with both NPF NZ and NPF AU for many years, and myself for the past three years. During this time, I’ve witnessed firsthand the professionalism, dedication, and friendliness that define the team’s culture.

Every interaction, whether a quick email or a detailed discussion, has been met with prompt, thoughtful communication, and genuine support. It’s been a privilege to work with individuals who not only excel in their roles but do so with kindness and integrity.

I’d like to acknowledge my heartfelt appreciation to everyone I’ve been involved with across both regions. Your unwavering commitment and positive attitude have made a lasting impression.

We've been using NPFulfilment (NZ) since 2019 and have found them to be exceptionally helpful when we really needed them. We had a few invoicing hiccups earlier in the relationship and sometimes you do need to be mindful about following up on the very odd refund, but on the whole I'm grateful that they are part of our business. I'd be lost without them.

We've been working with NPFulfilment for over a year now, and they've been an absolute game changer for our e-commerce operations. From day one, their onboarding process was seamless and professionally managed. Their team took the time to understand our business needs and set everything up with precision.
The Kiosk platform is intuitive and powerful, giving us real-time visibility over our inventory, orders and shipping activity. It's helped us scale confidently, knowing our fulfilment is in capable hands.
What really sets NPF apart is their customer service and responsiveness. Our account manager has always been proactive and helpful - quick to resolve queries and offer advice to improve our processes.
Thanks to NPFulfilment, we've been able to reduce handling errors, speed up delivery times and focus more on growing our business.
Highly recommend them to any brand looking for a reliable and scalable 3PL partner.

We are using NPF in NZ for our e-commerce fulfillment and are happy with the service, we are now 1+ year working together. The team are great communicators, open to feedback and support our business growth. Fulfillment and Inbound there are no issues and SLA’s always met.

We've been working with NPFulfilment for some time now, and the experience has been nothing short of fantastic. Their team consistently provides reliable and efficient fulfilment services, but it’s the customer service that truly sets them apart. Every interaction with their team has been a breeze. They are responsive, professional and genuinely eager to help.

No matter the issue, no matter how small, their customer support team is always quick to respond and goes above and beyond to ensure everything is resolved. It's clear they care deeply about their clients' success, and it’s rare to find such a high level of dedication in today’s fast-paced business environment.

If you’re looking for a fulfilment partner that’s both reliable and supportive, NPFulfilment is the way to go. Highly recommend!

NPF has been a standout 3PL partner for us. Their barcode-driven system means inventory discrepancies are virtually nil, and their customer service team gets back to us quickly. We’ve had two account managers so far—both switched-on, resourceful and keen to sort things out quickly. The IT crew is just as sharp; any Shopify tweaks are handled almost straightaway. I toured the warehouse recently and was genuinely impressed by how clean and well-organised everything is. In short, NPF delivers the reliability and attention to detail we need so we can focus on brand growth.
Only thing worth noting is we've had some issues with our other brand with large box items and mix ups with SKUs as they items are too big to be processed by their barcode system. Doesn't happen at all with our smaller items though!

Great partnership with NPF with easy communication, flawless execution by their operations team

Having been an NPF client for several years now, I continue to be impressed with the responsiveness and performance from the operational team who manages our orders in Sydney and Perth.

NP Fulfilment have been a very good to deal with and would highly recommend them. Their staff are efficient and handle any enquire very professionally Highly recommend them .

We have been partnering with NPF for our logistics and supply chain needs, and the experience has been exceptional. Their expertise in stock maintenance and inventory controls along with the accuracy and efficiency of their WMS is truly commendable, ensuring that our inventory is always up-to-date and well organized.

One of the standout aspects of NPF is their DTC accuracy. They have consistently delivered our products to customers with precision and timeliness, their attention to detail and commitment to excellence is evident in every aspect of their service.

Overall, NPF has proven to be a reliable and invaluable partner for our US based business. We highly recommend their services to any company looking for logistics and supply chain solutions.

My company has been utilizing NPF as our fulfilment partner for both AU and NZ for the past 4 years and we've honesty experienced nothing but stellar support and performance. They've more than risen to the challenge during trying times and we've always appreciated their 'white-glove' service. It's cliche to say in these days/times, but NPF works from the heart and cares about your business. I'm a fan and look for opportunities to recommend their services because they are 'that' good.

NPFulfilment has been amazing! Every order I’ve placed has arrived quickly and without any issues. The whole process is so smooth and it’s clear they really care about getting things right. It’s such a relief knowing I can trust them to deliver on time. Highly recommend!

Good 3pl company. Great service.

We do not recommend NPF Fulfillment as a reliable service provider for the following reasons:

Frequent Packing Mistakes: We encountered numerous errors in the packing of our orders, which caused significant issues for our customers.

Lack of Shipping Proof: There was no proof provided that items were actually sent, leading to confusion and distrust in their service.

Unclear Extra Storage Charges: We were charged extra for storage without receiving clear reports or justifications for these fees.

Incorrect Storage Charges: Individual bags were charged as full pallets, leading to excessive and unjustified costs.

Poor Customer Support: Their customer service was unresponsive and unhelpful, making it difficult to resolve any of the issues we faced.

Overall, our experience with NPF Fulfillment was frustrating and disappointing. We would strongly advise others to consider alternative fulfillment services.

It is with profound disappointment that I share our lamentable encounter with NP Fulfillment, an entity that has redefined the depths of disappointment. Our engagement with NP Fulfillment has been a distressing journey, marked by a succession of failures that are nothing short of staggering in their magnitude.

1. Lack of Proper Onboarding:
NP Fulfillment's pledge to a thorough onboarding meeting turned out to be an empty assurance. Instead of the promised guidance, we were thrust into a bewildering process through a barrage of ambiguous and unhelpful emails, leaving us to navigate the complexities on our own.

2. Inadequate Training:
Attempting to traverse NP Fulfillment's system felt like deciphering an ancient manuscript without a guiding key. The lack of proper training left us adrift, struggling to leverage the purported features of their system effectively.

3. Inaccurate Invoicing:
Our financial tribulation with NP Fulfillment peaked when we uncovered spurious charges for storage never utilized. It took months of painstaking scrutiny to unveil this financial quagmire, during which we inadvertently overpaid a substantial amount. The fact that we had to unearth this fiscal misconduct ourselves is both perplexing and infuriating.

4. Delivery Errors:
Despite lofty assurances of an error-reducing electronic system, our clientele faced the recurring disappointment of receiving incorrect items. NP Fulfillment's track record in this regard is not just disappointing; it's an affront.

5. Inbound Issues:
Regrettably, we find ourselves entangled in a predicament where a delivery entrusted to NP Fulfillment has languished for nearly three weeks without integrating into our inventory. The disappearance of a package conspicuously labeled with our vendor's name is not merely infuriating but indicative of an incompetence that defies comprehension.

6. Return Handling Charges:
Charging $5 for each return is audacious enough, but NP Fulfillment's lack of quality control on returned items is beyond egregious. Stained products marked as "OK" were callously resold, triggering a wave of customer complaints that NP Fulfillment seems oddly impervious to.

7. Lack of Assistance:
Basic tasks, such as relabeling items, proved insurmountable for NP Fulfillment's team. Their inability to handle routine matters raises serious doubts about their competence and commitment to client satisfaction.

8. **Comparison with European Fulfillment Center:**
The stark disparity between NP Fulfillment and our European fulfillment center is disheartening. Despite managing over 5000 orders monthly, our European partner commits fewer errors, showcasing a level of support and partnership that NP Fulfillment can only aspire to achieve.

To compound our woes, we are currently mired in a dispute over a delivery that mysteriously vanished within NP Fulfillment's facility. Despite presenting incontrovertible proof of delivery, the case has been unceremoniously closed, leaving us with the disconcerting impression that NP Fulfillment is more inclined to sweep problems under the rug than confront them.

In conclusion, our foray into the realm of NP Fulfillment has been a cautionary odyssey marked by incompetence, apathy, and a blatant disregard for client concerns. We advise any business contemplating their services to exercise prudence, as the litany of failures we've endured is unforgivable for a company operating in the fulfillment industry.

I regret to inform the business community about the deplorable experience we've had with NP Fulfillment, a company that has managed to redefine the concept of disappointment. Our interaction with NP Fulfillment has been nothing short of a nightmare, plagued by a series of failures that can only be described as astonishing in their scope.

1. Lack of Proper Onboarding:
NP Fulfillment's commitment to a comprehensive onboarding meeting turned out to be nothing more than a hollow promise. Instead of the promised guidance, we were unceremoniously dumped into a confusing process through a barrage of vague and unhelpful emails, leaving us to fend for ourselves.

2. Inadequate Training:
Attempting to navigate NP Fulfillment's system was akin to deciphering an ancient manuscript without a Rosetta Stone. The lack of adequate training left us floundering, unable to harness the purported features of their system effectively.

3. Inaccurate Invoicing:
Our financial ordeal with NP Fulfillment reached its zenith when we discovered erroneous charges for storage we never used. It took months of meticulous scrutiny to identify this discrepancy, during which we unwittingly overpaid a significant amount. It's baffling that we had to uncover this financial malfeasance ourselves.

4. Delivery Errors:
Despite the grand promises of an error-reducing electronic system, our customers were repeatedly subjected to the disappointment of receiving incorrect items. NP Fulfillment's track record in this regard is an embarrassment.

5. Inbound Issues:
Inexcusably, we currently have a delivery languishing in NP Fulfillment's hands for nearly three weeks, never making it into our inventory. The fact that a package clearly marked with our vendor's name has gone missing is not only infuriating but also indicative of a level of incompetence that is hard to comprehend.

6. Return Handling Charges:
The audacity of charging $5 for each return is surpassed only by the lack of quality control on the items returned. Stained items marked as "OK" were resold, resulting in a cascade of customer complaints that NP Fulfillment seems utterly indifferent to.

7. Lack of Assistance:
Basic tasks, like relabeling items, proved to be insurmountable for NP Fulfillment's team. The inability to handle routine matters raises serious questions about their competence and commitment to client satisfaction.

8. Comparison with European Fulfillment Center:
The contrast between NP Fulfillment and our European fulfillment center is stark and disheartening. Despite handling over 5000 orders monthly, our European partner commits fewer errors, demonstrating a level of support and partnership that NP Fulfillment can only dream of achieving.

Adding insult to injury, we are currently embroiled in a dispute over a delivery that mysteriously vanished within NP Fulfillment's facility. Despite providing irrefutable proof of delivery, the case has been callously closed, leaving us with the impression that NP Fulfillment is more interested in brushing problems under the rug than addressing them.

In conclusion, our experience with NP Fulfillment has been a cautionary tale of incompetence, indifference, and a blatant disregard for client concerns. We caution any business considering their services to think twice, as the litany of failures we've endured is inexcusable for a company in the fulfillment industry.

This company increases pricing without telling their customers. They also tend to over charge if you don’t pay attention to your invoices, which we where not entirely happy with. They have hidden monthly quota fees (Penalties) for not meeting 50 orders per month on top of weekly storage and high order handling fees these accumulatively chew into your margins. Their fees are always fluctuating and increasing so it’s hard to run your business when these variable costs are constantly changing without notice. We questioned them about this and an invoice where we learned we had been overcharged and they never responded to our countless emails.. terrible service.