The company and the employee "Alero" made an excuse to what happened in my situation. They quit "my" membership and the accounts quick as possible.
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See what reviewers are saying
5 star only if I get my credit back into my account, as you said in your mail else -100 would be a good review.
Alero helped me", "Alero solved my problem, and "Thank you, Escalation Team"
great experience since Ms. Ann is very responsive and knows how to deal the issue efficiently.
4.2
Great
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
All people was very kind and helpful..
All people was very kind and helpful..
Thank you.!!
15 January 2026
Unprompted review
Thank you escalation team and had a…
Casillas helped resolve my issue.thank you so much.
8 January 2026
Unprompted review
Alero helped me"
Alero helped me", "Alero solved my problem, and "Thank you, Escalation Team"
30 December 2025
Unprompted review
Jeremy helped me to send back my money
Jeremy helped me', 'Issue addressed by Jeremy, or 'Thank you Escalation Team')
6 November 2025
Unprompted review
The prompt response from the team.
The prompt response from the team.
4 November 2025
Unprompted review
5 star only if I get my credit back…
5 star only if I get my credit back into my account, as you said in your mail else -100 would be a good review.
3 October 2025
Unprompted review
“Nela was helpful”
3 October 2025
Unprompted review
Got positive feedback to cancell
Got positive feedback to cancell. U am a photo pensioner and can't afford any extras. The team was great paying my money back.
30 September 2025
Unprompted review
Always enquire about things
They give great assistance to one when they need information
15 August 2025
Unprompted review
trust building
hi there, its truely amazing how the trust with this site has been, it has been an experience beyound my expectations. hope to shop soon.
19 July 2025
Unprompted review
ERIC ANSWERED IMMEDIATELLY
14 July 2025
Unprompted review
CUSTOMER SERVICE
great experience since Ms. Ann is very responsive and knows how to deal the issue efficiently.
8 July 2025
Unprompted review
Emily reached out to assist and handled…
Emily reached out to assist and handled the issue very well.
17 May 2025
Unprompted review
Good support from your representative
14 May 2025
Unprompted review
Issue (Refund) is being handled well as…
Issue (Refund) is being handled well as Emily reached out to assist
10 May 2025
Unprompted review
Un grand merci va à l’encontre de Edith…
Un grand merci va à l’encontre de Edith Merci et Merci encore, Edith ma contacté❤️
5 May 2025
Unprompted review
Average seevice
5 May 2025
Unprompted review
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