Suport keeps calling me sir
I am not a sir and i said so and they still do it. Rude.
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I am not a sir and i said so and they still do it. Rude.
Beat two matches at size and the file opened. You are allowed to be right until you are.
It was draw no bet and I did not know the name. I learned after it pushed.
Withdrawal submitted last week. The initial estimate said 2 days, then after I clicked confirm it changed to 5 days. Why show two different timings for the same request.
Tried getting help with a payment error. Support responded with the same generic message they probably send to everyone, then locked me out of further replies.
Their verification team asked for my documents, I complied. Then another email from a different department asking for the same ID and address proof. Why twice.
My deposit went through on the payment side but the funds never showed up in my wallet. They asked me to send proof even though the transaction cleared on my bank.
Placed a deposit limit but it showed as pending for three days. During that time I could deposit normally. Seems like a loophole they could easily fix but choose not to.
Made a deposit last Tuesday but it's not showing in my transaction history. Support said it went through fine, so where is it. The whole thing feels poorly put together.
Live support during weekends is basically non-existent. Waited 50+ minutes on Sunday afternoon with no movement in the queue.
Expected 80 euros back from the weekly offer. Woke up to 55 euros in my account instead. Contacted them couple of days later, still waiting for an actual answer.
Transferred funds on Friday and the system marked it as Saturday. Now support says the deposit window closed and I need to contact my bank instead.
Submitted withdrawal request and cashier showed approved instantly. Its been 6 days now and still pending. No clear communication on what's actually happening with my funds.
Received promotional credit with expiry date clearly stated as the 25th. Went to use it on the 23rd and it wasnt there anymore. Very frustrating honestly.
Had to upload my ID twice within a week. First time they said it didnt go through, second time same thing happened. Nobody explained what was wrong with the documents.
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