Novus Property Solutions Reviews 

211
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly, and helpful staff who complete home improvements efficiently while keeping properties clean and tidy every single day. People are extremely happy with the exceptional quality of their new kitchens and replacement windows, noting that everything is finished to a wonderful standard. Some reviewers were not happy with communication gaps, unexpected delays, or missed appointments during their scheduled home renovation projects. A few other people also felt that occasional poor workmanship, plumbing installation errors, or other issues caused unnecessary stress and frustration.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the entire process.... See more

Service

Customers consistently note positive experiences with service, frequently highlighting the friendly,... See more

Quality

Clients share positive opinions on quality, noting that skilled tradespeople complete projects to a very high... See more

Customer service

Users describe positive interactions with customer service, noting that people are consistently kept informed... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the finished kitchens and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a kitchen remodel, I cannot praise the team who came for the planning stage and the tradesmen who completed the work. I was consulted about my needs and layout. I was informed on a daily bas... See more

Company replied

Rated 5 out of 5 stars

Had my kitchen upgraded :- Re plastered-new electrics-full kitchen fitted-flooring re-boarded and new flooring. Everything went smoothly, work men were professional and friendly. Cleaned up after t... See more

Company replied

Rated 5 out of 5 stars

Big shout out to Kelsey Allen and Kevin Thompson, not only Novus partners but also great Associates. From the start, Kelsey warm, caring and friendly, Kevin,professional in overseeing the wor... See more

Company replied

Rated 5 out of 5 stars

I am a Cannock resident and Novus and Sp Solutions have just finished revamping my kitchen. I am so happy with the result as I really couldn't imagine there could be such a great outcome. The workers... See more

Company replied


Company details

  1. Construction & Manufacturing

Written by the company

Novus Property Solutions is a leading fast track fit out, refurbishment, maintenance and retrofit company, dedicated to delivering high-quality services across a wide range of sectors. With a rich 127-year history, Novus has established itself as a trusted partner for clients seeking excellence in property maintenance and improvement.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

211 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(211)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent work!

The workmen were very good, considerate, pleasant, courteous and worked hard. They always tidied up after they finished and the job was well done. I'm pleased with my new kitchen and pleased with the company Novus. I definitely recommend them. They always kept me informed of everything and was always checking on the work that had been carried out. Well done to all and Thankyou.

2 April 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback will make sure it is passed on to the team involved

Rated 5 out of 5 stars

Bathroom works

All of the members of the group were very friendly. They were as quick as possible to carry out the work and very efficient. I'm very happy with the end product : )

1 April 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Absolutely amazing work and very…

Absolutely amazing work and very friendly the work men we had doin our bathroom did the work to a very high standard would allow them to do more work in our property for sure

31 March 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Fantastic worked with me to design my…

Fantastic worked with me to design my kitchen and I am happy with the work thats being done. Very well mannered and answered all questions.

30 March 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback, we will make sure it is passed onto the team involved.

Rated 1 out of 5 stars

Not good

Can never get hold of anyone by phoning and turned up late to survey kitchen after asking me to fit them in, so wasted a morning when I have things to do , and know got to wait in again. Plus when pointed out that the law states they have to pay £25. compensation for missed appointments she hung up how professional. So know I will inform council I will not be having the kitchen refit as I have mental health problems and can do with out this aggravation at the moment

11 March 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for sharing your feedback. We take all concerns seriously and want to understand this matter in more detail. To help us investigate and identify the relevant area, please email our Customer Service team at customer.service@novussolutions.co.uk. We appreciate your time and look forward to resolving this promptly.

Rated 5 out of 5 stars

Great team

Great team, special thanks to Jacob(finish), Joe(floor), Chad(decorate), Luke(team ldr) and George (site manager). All really friendly,also Jacob & George both went above and beyond for us. Really happy with the final results also. Huge thanks to the whole team.

17 February 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed onto the team involved.

Rated 5 out of 5 stars

I would highly recommend novus

I would highly recommend novus , i was contacted every day , they let me know who was coming and what work would be done , the workforce was very polite and hard working , they left me no mess , im left with a lovely bathroom , more than happy with it , the workers respected my home , i thank them all for a great job they have done , 10 out of 10

9 February 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. I will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

New Windows installation

Had new windows installed today by a fantastic team, very efficient, cleanliness impeccable and very efficient and polite. Thanks

6 February 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback, we will make sure it is passed onto the team involved.

Rated 5 out of 5 stars

I have had novus property solution in

I have had novus property solution in installing a brand new kitchen for Newark and Sherwood. Helen has been fantastic in messaging me daily who is coming and checking in. The workmen have been amazing they have worked quickly and have met the requirements they have regarding my health issues. I couldn't have had the best set of workmen in doing my kitchen.

21 January 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

I had a full kitchen refit with novus

I had a full kitchen refit with novus my kitchen looks amazing from start to finish Robyn and Jordan made sure everything run smooth. The kitchen was completed in 7 days any problems I had if any they were resolved straight away with no hesitation all of the team were professional and polite would definitely recommend to anyone going forward thanks again

15 January 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Proffesional Team

I'd like to thank the lovely manager, Robyn, who is very professional, and every step was planned meticulously. The kitchen renovation went very smoothly, without any problems, and with exceptional precision. The employees are very professional and meticulous, carrying out their work very quickly and efficiently, always helpful if you need anything extra, and very friendly. I'm very satisfied and I definitely recommend this company
.. GUYS You're wonderfu..Massive Thank you

23 January 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed onto the team involved.

Rated 5 out of 5 stars

Amazing kindness & support

Carlisle Branch - Social Value Team

Provided amazing kindness & support for Carlisle Foodbank. Helping support the local community. Truly grateful for their support.

13 January 2026
Unprompted review
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Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback. We will make sure it is passed onto the team involved.

Rated 5 out of 5 stars

Novus Newark and sherwood

Novus Newark and sherwood were absolutely brilliant, clean, tidy. Professional at all times with dedicated trades people. Excellent communication and respect forbus and our home.

16 December 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 1 out of 5 stars

Treat there staff like idiots good job…

Treat there staff like idiots good job if your not a yes man 👍❌

11 July 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for sharing your feedback. We take all concerns seriously and want to understand this matter in more detail. To help us investigate and identify the relevant area, please email our Customer Service team at customer.service@novussolutions.co.uk. We appreciate your time and look forward to resolving this promptly.

Rated 5 out of 5 stars

Absolutely delighted !! ❤️

I rent a home from Newark and Sherwood District Council and Novus finished my whole kitchen re- fit today! Im in love with the colours and style of the kitchen, very modern and well designed for family life. The work crew kept us updated every step of the way, keeping in contact every day to tell me in advance who was arriving and what job they would be doing. They were fast and tidy and friendly and it all went so smoothly. Thankyou Novus, its been a pretty hard year for me healthwise and this just made my year! Would give 10 stars if i could!

11 December 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed to the team involved.

Rated 5 out of 5 stars

Kitchen renewal/upgrade

Had my kitchen upgraded :-
Re plastered-new electrics-full kitchen fitted-flooring re-boarded and new flooring. Everything went smoothly, work men were professional and friendly. Cleaned up after themselves. Really pleased with end result.
Cannock staffs

26 November 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed to the team involved.

Rated 5 out of 5 stars

Amazing kitchen gets everything done…

Amazing kitchen gets everything done quick helpful workers

8 December 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed over to the team involved

Rated 5 out of 5 stars

The gentlemen were very nice and…

The gentlemen were very nice and polite, they were also very helpful and explained all the catches on each window. Dust sheets were used to protect flooring and I think they done it in good time too I was surprised

2 December 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed over to the team involved

Rated 1 out of 5 stars

Don't do it!!!!

I had a problem with my front door so arranged with my Housing Association for someone to come and have a look. So between 9.30am & 2.30pm the joiner was meant to attend. At 2.27pm thinking the joiner wasn't coming I got into my pjs then the buzzer went. It was the joiner from Novus who is 6ftish. So he looked at the door and said I had had the DOOR KICKED IN!! I asked why he didn't text or call he TOLD me that he doesn't do that and took his phone out and began strolling through his messages. Now I have had phone calls or texts from electricians or plumbers to say that they are on there way which is great! He told me what he was going to do and I asked "Is this a make do and mend repair?" and he said yes. I told him I didn't want that kind of repair and told him to leave!! I could feel my tears coming. I was so upset. I received a garbled voicemail from the company which was very aggressive!!!!!
I phoned the housing association again to arranged for the repair to be done again and was advised that the times would be the same. Again this joiners number appears. So I waited and waited until I was so anxious and in tears at about 1.15pm to phone the housing association again. Another appointment was made and yet again this joiners number appears.
HARASSMENT ISNT WHAT I AM LOOKING FOR!!!!!
I contacted my Housing Manager Alison who arranged for a different joiner to attend. I got the "Make Do And Mend" repair. Alison is an absolute superstar and don't know what I would do without her. 🌟

I am now getting a replacement boiler from Novus and guess what??? This Joiners Number has appeared on my phone!!!!!!
He makes me so anxious!!!! Im being bullied and harassed!!!!!

23 November 2025
Unprompted review
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Reply from Novus Property Solutions

We are really sorry to hear about your poor experience. Please be assured that we take this kind of feedback seriously. In order for us to investigate this matter further, could you email our team on customer.service@novussolutions.co.uk where we can discuss this in more detail.

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