Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be a... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
As simple as the title, to know in advance that its not going to harm your credit profile applying is a beautiful thing, which to me strengthens your credit report. Very easy to apply, will 100% u... See more
Company replied
All good approved very quickly. If I could change any thing i would obviously like a better %rate but I understand it's a business. I would also prefer same day deposit in my account. On the whole th... See more
Super quick and easy online application - took less than 2 minutes to enter details and get a decision then all the docs are online making it really easy to set up. Everything then confirmed instantly... See more
Company replied
Company details
About Novuna Personal Finance
Written by the company
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Contact info
2 Apex View, LS11 9BH, Leeds, United Kingdom
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4.6
Excellent
6K reviews
Asks customers to review
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Novuna you are so great
1 July 2026
Unprompted review
Reply from Novuna Personal Finance
Awwww thanks Saffa... right back at you :-)
Easy process and quick service has…
Easy process and quick service has helped us with our building project. Thank you.
3 July 2026
Unprompted review
Reply from Novuna Personal Finance
Thanks for sharing Liam, really glad to hear that we managed to help with your project! Hope it all is going/went well! Thanks
We purchased a table from Furniture…
We purchased a table from Furniture village,first mistake I know and funded through Novuna and yes another mistake.We have issues with the table which is 8 months old and neither Furniture village or Novuna will help.They say you never know what a company is like until you call for help,well we did call for help and they are not interested.
Do not use Furniture Village (look at other reviews).
Do not use Novuna to finance either.
29 September 2025
Unprompted review
Reply from Novuna Personal Finance
Hi Gary. Personally I'm unaware of the problems you've been having with your table, but I'll send you a request for information via Trustpilot. This will allow me to follow up with our Customer Service Team, to understand how you've made us aware of this and the detailed history of the case.
For a faulty product, the first step is obviously to report the issue to the retailer, as the retailer sold the goods and has the primary obligations under the Consumer Rights Act. However, while we can't speak for the retailer, Section 75 of the Consumer Credit Act will probably come into play here too.
3x £25 fee for Direct Debit error for 3 agreements!
I rarely ever leave feedback for companies and I have experience of many years of using different finance companies including Klarna, Omnicapital, Clearpay, Laybuy, Barclays to name a few. It's a great way to split payments for bigger purchases and I have had great experience with every company I have used over the past 10+ years.
Really annoyed to see even though a bank error meant my direct debit payments didn't go through properly - I have been charged late fee's of £25 x 3 for three agreements. I called Novuna up promptly and explained the error and that it was my first time having any issue but still these fee's were not waived.
It seemed that if I had financial problems - maybe they would've helped but I should be punished for having finances in order. Really disappointed and won't be using them again.
If you want to run the risk of any of your payments not going through properly for whatever reason and getting £25 charges then go ahead.
2 July 2026
Unprompted review
Loan easy to set up
I needed the loan for a new boiler and it was easy to set up. There is an app to log into my account and I can over pay and change the payment date, if required. I've had no problems. I would recommend.
1 July 2026
Unprompted review
Valeria was a huge help in getting my…
Valeria was a huge help in getting my number plates sorted out. Her customer care was outstanding throughout the whole process, and she made everything easy and stress-free. Excellent service – thank you, Valeria!
1 July 2026
Unprompted review
kept informed at all times
1 July 2026
Unprompted review
fast service instant decistion recomed
29 June 2026
Unprompted review
Very quick and easy from start to…
Very quick and easy from start to finish excellent service
24 June 2026
Easy application great service
Easy application good terms Easy to understand.
1 April 2026
Unprompted review
Reply from Novuna Personal Finance
Hi Sandra, thank you for the honest feedback. Glad to hear that you've had a positive experience!
Great and easy service apply sit back…
Great and easy service apply sit back and loans in bank. Easyyyyyy
6 April 2026
Unprompted review
Reply from Novuna Personal Finance
That's great to hear! Easy is how we'd like it to be for you! Thank you for sharing
Easy and manageable
Easy and manageable, helps me a lot me, Thank you Novuna finance.
22 June 2026
Unprompted review
Reply from Novuna Personal Finance
Hi, thank you for sharing your positive experience. We're glad that it's been easy and helped you as well!
Took me two years to buy this
The whole experience of buying my watch and using Novuna has been easy to follow and look forward to dealing with you in future
22 June 2026
Unprompted review
Reply from Novuna Personal Finance
Glad we could help Stephen. You know where we are next 'time' then :-)
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