Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be a... See more
Company replied
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Review summary
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As simple as the title, to know in advance that its not going to harm your credit profile applying is a beautiful thing, which to me strengthens your credit report. Very easy to apply, will 100% u... See more
Company replied
All good approved very quickly. If I could change any thing i would obviously like a better %rate but I understand it's a business. I would also prefer same day deposit in my account. On the whole th... See more
Super quick and easy online application - took less than 2 minutes to enter details and get a decision then all the docs are online making it really easy to set up. Everything then confirmed instantly... See more
Company replied
Company details
About Novuna Personal Finance
Written by the company
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Contact info
2 Apex View, LS11 9BH, Leeds, United Kingdom
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4.6
Excellent
6K reviews
Asks customers to review
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Reply from Novuna Personal Finance
Hi Suzanne. We're sorry to hear that you encountered error codes when progressing from the soft search stage.
We have a dedicated support team for application related queries who can investigate this further and help resolve any ongoing issues. If you're still experiencing problems, please contact them on 0343 351 9112.
Thanks
Excellent service quick and easy to…
Excellent service quick and easy to apply.
8 May 2026
Unprompted review
Reply from Novuna Personal Finance
We're glad to hear that the application process was easy and you like the service! Thank you for sharing
Worth Applying For
I’ve used Novuna Personsl Finance for numerous items. Always pleased with their service . Very easy application process with very affordable payment plans.
13 August 2026
Unprompted review
Reply from Novuna Personal Finance
Hi Christine, thank you for sharing! It's great to hear that you've had a positive experience with us on multiple occasions!
Reply from Novuna Personal Finance
Thanks for sharing! We're glad that you like the service we provide!
Stay clear off this company i had a…
Stay clear off this company i had a problem with dfs and currently dealing with ombudsman regarding unfit for purposes goods it's shocking the way you put trust and your money into companies but recive no help when you are reaching out to them they don't care and pathetic and how low they go but I will make sure that I pay as I might be paying for a sofa that's nearly sitting on the floor to keep my good credit payment on time I've written it off in my head but I will not be buying from dfs and uesing this company again AVOID PLEASE
16 July 2026
Unprompted review
Reply from Novuna Personal Finance
Hi, sorry to hear you're disappointed with your purchase and experience. Unfortunately, we're unable to locate your account using the information provided, so we've sent a request through Trustpilot for some additional details. Once we receive these, we'll be happy to investigate this further and liaise with the relevant team.
Our team is always committed to supporting our customers and ensuring they're satisfied with the service they receive, so we'd welcome the opportunity to look into this for you.
Thanks
Reply from Novuna Personal Finance
Thank you for sharing your positive experience with us!
Easy to set up
Easy to set up, very flexible (I put a deposit down,then could choose length of finance). Quick response even on a Sunday!
11 August 2026
Reply from Novuna Personal Finance
Glad to hear that you've had a quick and smooth application process, thanks for sharing!
Great job. Thanks
Just simple and straight forward. No nonsense. Well done.
5 August 2026
Unprompted review
Excellent service
Excellent service. Always informed and updated with relevant details.
10 August 2026
Unprompted review
Reply from Novuna Personal Finance
Thanks for sharing Sarbjit, we're glad to hear that you've had a positive experience and been kept up to date where necessary!
Bought my kitchen and received interest…
Bought my kitchen and received interest free payments. The payment comes off every month. No hassle
3 March 2026
Unprompted review
Reply from Novuna Personal Finance
Thank you for the positive feedback. Glad to hear that everything is running smoothly. I hope you are enjoying the new kitchen!
Reply from Novuna Personal Finance
That's great to hear Martin, thank you for sharing!
Getting my purchase approved with…
Getting my purchase approved with Novuna Personal Finance was the easiest and best thing I have done. Their service is second to none. My loan was efficiently facilitated and I am extremely pleased I chose them and will do again in the near future.
9 March 2026
Unprompted review
Reply from Novuna Personal Finance
Hi Nicole, we're very pleased to hear that you've had a really easy experience with us and would chose us again. Thank you for sharing!
It’s easy thanks
9 August 2026
Unprompted review
Reply from Novuna Personal Finance
Thanks for sharing Anthony. Glad it was easy for you!
Reply from Novuna Personal Finance
We're pleased to hear that you've had a positive experience with our services and had a quick decision as well. I hope you're enjoying your new purchase!
Reply from Novuna Personal Finance
Thanks for sharing Susan, glad you found everything easy to use.
Reply from Novuna Personal Finance
Thanks for sharing Emmanuel!
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