NÓVU Reviews 806

Exceptional customer service. Both Jim & Carla dealt with my order and were fantastic. Replied via email and instagram quick, helped resolve my problem, were understanding. The customer service has ma... See more

Made an order in October of 2024 returned a few items and have a picture of it being signed for at the warehouse with other packages visable in the background. Multiple emails on a monthly basis with... See more

Really impressive clothing, fantastic fits especially the new summer range. My holiday suitcase is pretty much all Novu! I’ve noticed a real improvement with the level of service recently, which admit... See more

Terrible delivery times, on order for 4 weeks. Unfilled orders and emailed for updates and still can’t complete order but won’t cancel and refund until delivery is complete?! Every email is responded... See more

The worst customer service ever received, guaranteed never to shop here again! Made an accidental order, the website reads that orders can be cancelled within 24 hours notice. I emailed within 2 minut... See more

Great customer service isn't about making sure people don't ever have any issues, it's about how you deal with them when they come up. NOVU's communication and ability to provide a quick solution... See more

If i could leave this company 0 stars I would. Their customer service is non existent, they take forever to refund any returns and don't reply to emails and I had to put in a dispute with my credit ca... See more

I had some issues with my order which was dealt with by Jim who was very helpful. I ended up cancelling my order out of frustration and being impatient and then having a change of heart when all t... See more

Worst postage and customer service in the game. Still waiting for an order from July. Should have been here by now and Royal Mail dont even have it yet. No answer by email. No answer on DMs. This comp... See more

First time ordering from here as I’ve been seeing adverts online , and everything was spot on. Was a bit weary at first ordering from a new site, but this website was easy work to use and didn’t rea... See more

STILL IGNORING EMAILS FOR A DELIVERY THAT ARRIVED MANY DAYS LATE AND IS NO LONGER REQUIRED. WHEN PEOPLE MAKE PURCHASES AND PAY FOR DELIVERY TIMES YOU ADVERTISE AND DONT MEET YOU NEED TO REFUND POSTAGE... See more

So I made an order, and quickly realised I’d ordered the wrong size, I emailed after I realised and Jim who was the recipient of my issue, amended the order without question. The jacket has come just... See more

I recently ordered the grey cosy knit set. I had to exchange with a different size, unfortunately it was out of stock. Jim gave me options to return back the item or wait on. He kept me up to date at... See more

I ordered a jacket for my partner but was worried it wasn’t going to come in time for Christmas. I expressed my concerns to the team and I received a very prompt message alleviating my concerns and re... See more

I just wanted to share my first experience with this company after placing my first order (White Oxford Pleated Trousers) for an upcoming occasion abroad . I had been searching everywhere for thi... See more

Novu are excellent. Bought a few bits from the Black Friday sale ahead of my holiday to Dubai. One of the items wasn’t in stock and was showing delivery at a later date (I’d have been away by then) I... See more

Takes forever to ship a product, it’s been 9 days in limbo now, asked for refund due to not being able to receive the package if it shipped, still have not gotten confirmation. Ordered 3 weeks in adva... See more

I ordered a set from Novu Clothing, but unfortunately, the package was returned by customs before it ever reached me. During the return shipment, the package got lost, and now I’m out €200 with... See more

The customer service from NOVU is literally second to none, best I’ve ever had in terms of helping the customer and giving them the the best support whether that be, returning items or buying items. I... See more

Pathetic service. Non existent customer care. Can’t return items. Absolute waste of time. Quality of the clothing is absolutely poor. The trousers purchased were worn once and they fell apart after we... See more

I was considering placing an order with this company after hearing positive feedback. However, I was unable to find a size guide on the website, which caused some uncertainty. I am also concerned abou... See more

First of all the quality of the brand is absolutely unreal! Latest purchase there was a slight issue with the item, myself reached put to the Novu team and the response was quick and exactly what I ex... See more

Dealt with Jim via email and he was responsive and quick to resolve my issue after one of my items arrived defective. Have spoken to customer service in the past and comms were slow but if you get Jim... See more

Customer service is non existent. Sent three emails within the month - no reply. Had to contact them via Instagram. I created a return label within the return window, but due to p... See more

Absolutely terrible (non-existent) customer support. I wanted to return an item due to sizing and reached out multiple times with no response. I finally received a generic email with a return link,... See more

Ordered some clothes for my partner, fantastic quality clothes that I can tell will last for a long time! Great customer service, and clothes arrived as per the delivery time set out on the website!... See more

Extremely poor service and cheap materials Ordered a pair of trousers which were poor quality and didn't fit me well. After I returned them (in the zip lock bag they sent me), they stated the packa... See more

was my first time shopping with Novu, I have seen them all over my socials for a while and always wanted to, so when I saw the sale prices I couldn’t resist! Ordered a bunch of fits and incredibly im... See more

Order placed on the 10th of May, i made contact a few weeks after this to explain that i had not received the order and to request a refund. This request was turned down and a replacement item wasn’t... See more

Delivery great and on time but my trousers didnt fit and I didn't realise the material was polyester and spandex. Very cheap material for what I paid but that was my fault for purchasing initially. T... See more

Perfect & quick response to an issue raised on a particular item. Once resolved made a purchase which was delivered without a hitch. Great clothing! Highly recommend.

Ordered a few bits from here , first time! Half of my items were great , the other half did not fit. The items were on sale but after speaking to Jim via email he initiated a full refund. Great custom... See more

Worst company I’ve ever dealt with …completely useless. Been waiting over 8 weeks for clothes nothing has arrived. Been back & forth with emails trying to get a refund and they won’t process it... See more

My order #178038 was placed on Sunday 15th June I’m yet to receive a dispatch email which is not on absolute ridiculous from a company that constantly posts clothes but can’t fulfill there orders. I w... See more

I almost never leave behind reviews, but now I have to. I've ordered sat Novu, and returned 1 item. And they 'return your funds', but you can only use these funds to order again at Novu. So, you don't... See more

Customer service is second to none - after expressing I was going away on holiday and didn’t think my items would get to me in time, Jim personally shipped my order after hours to ensure I received th... See more

Honestly wish i’d have read reviews of this lot before buying. Super frustrating as I allowed 2 weeks for the linen long sleeve to arrive for my holiday. I got 1 response to sweeten me up, then no f... See more

Linnen trousers ordered wripped from the stitching on both back pockets this is due to poor stitching and low quality linen nothing else customer care dont want to know no refunds or replac... See more

My order arrived in July after waiting 2 weeks to then find out the trousers that was part of my order was damaged, I contacted support immediately with no reply for 2 weeks, to then be told 1 mo... See more

I had made a mistake on my order from Novu collection and novu could have dismissed this as this was my fault. However the customer service team were quick to amend my mistake. Been a customer with no... See more

Great Quality clothes and they always arrive on time. Been shopping at Novu for around 2 years now and they never fail to disappoint. I love everything I have purchased from this company. On my Inst... See more

I placed an order with NÓVU over two months ago and never received my items. Instead of fixing the issue, they let the package get sent back to them and then refused to refund me until it physic... See more

I had the pleasure of dealing with Jim from NÓVU’s customer support, and the experience was outstanding. He was professional, understanding, and really went the extra mile to help me. His clear and... See more

I love this brand, and have been ordering from them for years. At the back end of 2025, I was in Australia and ordered a parcel from the UK. Unfortunately, the items were slightly too small for me so... See more

Not only are their clothes fantastic quality, their sale previews are brilliant and genuine, but you have to be quick! (items I bought for my son half price are now back up to double) Delivered on... See more

I honestly don’t know how this brand calls itself “premium.” They advertise high-quality luxury clothing, but what actually arrived was the complete opposite. My brother’s top came labeled 95%... See more

Have been buying from Novu for the past 3 years and they always deliver in terms of quality, style and individuality. My last order arrived within 48 hours! It was worth the wait!

The quality of the items I’ve had are second to none, my pet hate is how half of these brands clothes shrink after a wash but these have all kept their shape and fit amazing 👌🏽

As someone who has four pairs of their pleated trousers, the new pleated trousers are literally unusable, I am a 5 ft 6, the length if fine but the pockets are RIDICULOUS, you can not get your hand in... See more