Novo Reviews 

I think that it is very inconvenient & unprofessional for a bank to approve your application, open an account, accept your deposit, and send you a debit card only to turn around and say that it can not support your business structure and close your account???!!! I am extremely disappointed. Especially since I already changed all information that was going to be used to accept payments from my clients. I expected better.

A colleague recommended Novo, and it is working out beautifully. I am satisfied with their platform.

Love my novo bank. Just waiting for zelle integration.

Amazing easy to book no problems

Perfect business card for small businesses.

I have contacted Novo Bank numerous times requesting the closure of my account, yet the account remains open and unresolved. Despite repeated attempts through the online portal, I have been unable to complete this process because the system states that a customer service representative must handle the account closure. However, Novo does not provide a direct phone line to speak with a representative, making it extremely difficult to resolve this matter.
In addition, there is still more than $200 remaining in the account that has not been transferred to the external account already on file. This issue has persisted even though the business associated with the account has been closed.
This experience has been incredibly frustrating and unacceptable. I have formally requested the immediate closure of this account and the prompt transfer of the remaining funds numerous times. As of this post the matter has still not been resolved.

Opening a new small business account should not take 5 days! Entire onboarding experience needs improvement. My sense is that you do not truly understand the needs of small business owners.

I can’t speak for others but since I opened my business account with Novo, I have been EXTREMELY HAPPY! I couldn’t ask for more from a business account. Their structure for Reserves is absolutely perfect for any business. They don’t release the funds unless you explicitly okay them. That is such a valuable part of banking with Novo. Other banks don’t have that feature.
I’ve had zero problems doing anything, from connecting other apps to transferring and depositing.
My biggest compliment has to go to me having two different unauthorized charges on my statement and they went to work and within 1 day I was refunded in full. That is something even big banks don’t ever do.
I couldn’t be more happy!

Very frustrating bank. They are very happy to take your money, but be warned that withdrawing it not very easy. One would think you can have free access and control over the funds you deposited, but my firsthand experience shows this is not the case with Novo. Not sure if they just don’t have my money, or their system has glitches, but either way, the customer service is non existent—really, there is no number to call. Email responses take over a day. How do you run a company like this? Is it just me or do fintech companies have their priorities backwards? Real customer here with a real issue and they can’t even get it resolved. I asked for a simple withdrawal and they told me they had to look into it. For days and days with no resolution or explanation. Seriously? Deposit here at your own risk.

Tina Franklin is amazing got me the best quote super fast an easy an very nice person. I recommend anybody needing insurance to call her for a quote at the pasco office

Never received my refund it's crazy no phone number to call novo

Easy account set up, responsive while not being intrusive. Looking forward to our launch and growing our relationship with Novo.

Everything was smooth and fairly easy to complete. Support response time was excellent. Account completed and reviewed in short time frame.

Security is good

Good experiences all around, simple app that always works. The app lacks some of the info available in the online portal, but that probably makes it better, easier to use. Don't ever use their "rush" payment system! It takes LONGER and they charge a premium for it! I've tried it about 5 times, and it actually DOES NOT work, isn't faster, takes an extra half-day at least to transfer, and they won't respond to my inquiries about the problem. BUT their regular payments are fast,… so it's not a big problem, just an annoyance and the only poor customer experience. Otherwise, great banking system for a small business!

Pleasantly surprised at how quickly the account was set up, and that my credentials were easily verified.

We are struglling to connect my bank with NOVO correctly so I might pay my associate travel advisors. We shall see if this will work or not

No headaches, never a problem, easy to use, integrates well with other apps and programs.

With the ease of access to gain a business bank account, Novo has positioned my company to be successful much sooner. Thank you Novo!