Novo Reviews 

It was easy to open the account, Debit card arrived within a week

Novo is amazing! This is my first business account and I am so impressed by all the things I can do in my Novo app. The app is so user friendly, I love everything about it!

Such a great company and useful product for businesses.

I've been with Novo for years now - love them - never any issues!

Really Good!

Simple and effective!

So far so good. I really enjoy Novo as a business bank account, very simple to use and has the proper tools in place to help opperate my business.

I wanted to simply change my DBA, which the system gives me this option. However, I was told by a rep that they could not add this DBA because an existing DBA is already on file.

From my perspective, I naturally assumed that updating a DBA would automatically remove the current DBA if only one DBA is allowed. I immediately responded to remove the older, but I did not get a response. This is just before the weekend, so I understand there was a bit of a delay.

The DBA was changed, but I would still say it wasn't 100% smooth, which is why it is not a full five stars.

My only other complaint is that Novo does not have a dark mode on the mobile app, which is odd considering that most mobile apps have this option.

Overall, my experience with Novo has been positive so far. I am just now starting to actively use my Novo account. This was my first interaction, so we'll see how things continue to go as my business grows. I am hopeful.

Yeah, Novo's online banking platform is a breath of fresh air, has all the features, functionality, and service you need with nothing you don't. So glad that we found Novo.

Novo is, by far, the absolute best online banking experience I've ever had. I joined Novo when they first started and have been pleased with every interaction I've had thus far. The website is easy to navigate, the user perks are fantastic, the integrations are easy to use, and the customer service is top notch. Response time is super fast when I have a question or need help, and I have never had issues with getting the answers I need. They don't treat me like another account number; they treat me like a valued customer.

Not A good business back to trust

I’ve been using Novo since 2022 and I’ve had no problems whatsoever since. The system is user friendly and their customer service agents are always friendly and helpful. I recommend Novo to business professionals.

Very happy with novo except the user experience regarding uploading my excel invoice. It’s not apparent to my customers to see my detailed invoice attached to my novo invoice that just gives price
I have to send the novo invoice then send my excel invoice

For the moment is a very interesting platform. Thank you. And client service is good. I hope keeping this account and keep doing business.

Very good service

Great account to build reserves for my small business!

Novo takes no responsibility for its systems working but they try to sell a lot of useless stuff. For about 3 months, novo would not allow me to access my account. Actually, it was more time than that, but I sorted out a go-around that worked until a few months ago. THEY will say that I didn't receive SMS messages because they didn't have the correct phone number. That is bogus as I used it for some time before they started screwing up. AND every other financial institution has been able to use the number for SMS purposes all this time. AND I updated the number a few times to humor them when I first had the problem, maybe a year ago now. To shut them up and hopefully get access to my money and invoicing, etc, I gave them my Google Voice number which is NOT something I consider SECURE. But it worked, which surprised me because other financial institutions have not allowed the use of a Google Voice number. Then, when I finally got access, I moved the remaining funds I had from sub-accounts to the main account to withdraw it. Next thing I knew, that over $600 had disappeared from my account. For the past couple of weeks I have tried to get support to find out what happened. ZIPPO. Per usual I got the automatic, 'how did we do?' email but no actual response. Today I got a 'we haven't heard from you since we solved your problem so hope everything is OK.' WTF? What about my repeated queries about the $600+ that is missing? Jokers in support. This was just the final straw. When I referred a colleague a couple of years ago, after novo pestered me to make referrals, and they treated her like crap. What a bozo organization. I am preparing consumer complaint documents through my state banking and insurance commission at this point.

day 15 of no access. i had my account hacked july 3rd immediately reached out ( can only do so eith trouble tickets ugh) on july 5th after doing the pandaform to verify my identity and being assured everything was ok and they finally unlocked my account/ within five min it was locked again. and they arent sure why just say that if anything is needed they will reach out. however nobody has. i needed to pay for my dads funeral and have yet to be able to therefore they are not giving me his ashes due to novo holding MY MONEY that i verified id on FROM ME. i filed compalaints with consumer board. but still my dads ashes are being held cuz novo wants to play robber and theives with my money