Novo Reviews 

I love this bank. So easy and convenient to use and no ChexSystems needed. Thank you Novo!

Novo Biz Bank froze my account without any explanation and has been holding my funds for over two weeks. During this entire time, I have not received a single clear answer — no details on what is being reviewed, no legal basis provided, and no timeline for resolution.

Customer support is effectively useless: responses are generic, representatives have no real information, and they are unable to influence or escalate the situation. It feels like I’ve been left completely on my own, without access to my own money and with zero clarity.

I understand that compliance checks are necessary. However, a complete lack of transparency and accountability is not. This kind of treatment is unacceptable, especially for a business account.

At this point, it looks like an arbitrary freeze of funds without explanation. The risk this creates for my business is obvious.

I strongly do not recommend this bank. If you value stability and control over your finances, stay away from Novo Biz Bank.

Just setting up my Novo account, but so far, everything has been very easy and Novo customer service has been very responsive.

SCAM!
Hi everyone,

Novo—the worst bank in the world.

On the 15th of april they froze my account and for the past 5 days they haven't given me any information.

no deadline, no reason, nothing.

over $15.000 held!

Great experience. Easy to set up. I love the fact I can connect Novo is easy to my e-commerce channels. Looking forward to the future with this bank!

It was so easy to set up an account! I would highly recommend Novo, especially for business accounts.

Terrible customer service
Slow , vague, general response doesn't make easier for users to work with this bank.
You need to either get a phone number to talk to users( this is money, not a where is my package) and provide detailed answers to users of what went wrong and why and how to solve it

No customer service. Impossible to speak to a live person. Limits on daily deposits.

I don't really see what value you add. You're not a bank, but you masquerade as a bank.

Novo advertises “ support,” but what you actually get is a text‑only wall of offshore agents who can’t escalate, can’t explain anything, and absolutely cannot connect you with a supervisor.

There is no accountability. None.

Every response feels like it’s coming from a script, and when you ask for someone with authority, they simply refuse. For a bank handling business funds, this level of opacity and avoidance is unacceptable.

If Novo truly has supervisors, they’re ghosts — because no customer ever gets to speak to one.

These process was simple and easy to understand.

I had a disappointing experience with Novo’s referral bonus program. Despite maintaining over $100 in my account and replenishing funds the same day after an accidental debit, Novo disqualified me because the deposit posted two days later — a delay completely outside my control.

The support team was polite but inflexible, quoting policy instead of considering actual circumstances and customer intent. That rigid handling feels unfair and erodes trust.

As a long-time customer with multiple business accounts, I expected more understanding and fairness. After this experience, I’m seriously considering moving all my businesses to a bank that values long-term clients and transparency.

Easy to use and helps me to be efficient.

So far, I haven't had to do much. But this website. It's been super helpful. I've been able to complete a lot of the stuff that's required for businesses just because I have this bank account.

I had a very disappointing experience with Novo Platform Inc.

On August 24, 2024, I attempted to withdraw $550 from an ATM, but the machine dispensed only $20 while my account was charged $554 (including the ATM fee). I reported the issue immediately and followed all the steps required to file a dispute.

Despite this, Novo did not provide any response at all. I kept following up, but all I received were generic responses like “the matter is under review.” There was no transparency, no urgency, and no real customer support.

What was most frustrating is that Novo shifted responsibility to the ATM operator instead of taking ownership, even though I am their customer. They also do not provide proper phone support, which makes resolving urgent issues extremely difficult.

I had to escalate the issue through a CFPB complaint and eventually legal action just to get attention on this matter.

Overall, this experience showed a lack of accountability and poor customer service. I would strongly advise others to be cautious when using Novo, especially for transactions where immediate support may be required.

I just received a reply from Novo at 11:59 am on 04/16/2026, the agent said to reply to her comment, but there is no way to reply to her comment, and the agent also said they sent an email to me, no email was sent to me, I didn’t receive any email.

Did my first payment with my new Novo account. I was presented an offer for expedited payment at know cost to try it. Well not only did the funds not arrive same day, Novo support was not aware of the offer and tried to remind me that ACH transfers can take up to 3 days. Then asserted that my payment was after the 2:30pm cutoff…but I have a 1:30pm email Congratulating me on my first payment. So expectations were not met and payment not made when it was supposed to. Not a great or even good first CX. I need to rethink trusting Novo with my business banking!

its ok once i get to understand it