Noviroa Reviews 

I ordered a pure 100% silk kids pyjamas and instead I got a cheap polyester one, faulty in the seams and with the label ripped off so that I could not read the real material of the clothing

Avoid, Avoid, Avoid these scammers at all costs. Bought Halloween costume one week before Halloween but the order didn't actually get shipped until Oct 30 FROM CHINA. Then they have the audacity to email me saying "We completely understand your excitement to receive your order—especially with Halloween just around the corner!" That's crazy
Of course the costume arrived one week AFTER Halloween. Went ahead and email customer service to return since their website says "30 day return" policy. Oh of course I did not get a refund. Sent back and forth 10+ emails offering options to get 50% store credit or a 15% refund to my bank account despite that I replied in every single email I did not want these options and only wanted a full refund. Right, they WILL NEVER GIVE YOU REFUND.

I’m in shock of how poorly this company treats their customers! They don’t care at all and don’t respect their return policy. I ordered car seats and upon receiving them I realized they were obviously not safe! THIS IS A COMPLETE SCAM. They won’t let me return them but giving me a the option to exchange them and I have to pay to send them back. They don’t respect their return policy! They’re liars and should close!!! AVOID AVOID AVOID SCAM COMPANY!!!!!

Scam. The product purchased was the wrong size, and they refused to allow a return, despite stating a clear 30-day return policy. They tried to offer me a 10% refund and refused to give any return address details.

Scammers don’t buy! Terrible product and packaging. All smashed with shipping protection.

don't buy from them. they are scam like most of the chinos. I bought a clock for kids with sim. cost me nearly 35 euro. but they send me one watch of 10 cents and later denied returning money or products....

Really cute and came quickly with no issues at all. Exactly what I expected lovely quality and smooth delivery, couldn’t be happier.

Like all other reviews I could kick myself in the ass for not reading their reviews first before ordering.
I'm in the process of trying to return a Halloween mask that did not fit. I emailed them and they wanted pictures to inspect the other. It's in the same condition they sent it in. Nothing wrong just the mask is too small. They replied that they would send a larger size but I just wanted a refund. I sent them screenshots of their return policy. 100% customer satisfaction or refund or exchange. They replied again they'll give me two options. 10% refund and keep the mask or 50% store credit. I don't want any of those options just a refund. Apparently they don't abide by their own policies and try to wiggle out of a full 100% refund.

I ordered a small gift for my best friend’s birthday, and it turned into such a special moment. The packaging made it feel so thoughtful and personal she literally teared up when she opened it. Thank you, Noviroa, for helping me give her a memory she won’t forget.

For anyone who like me who has received a very over priced item and wanted their money back I raised a complaint with my credit card and today received an email stating that I would get a full refund. I have a feeling there will be many people going through the same experience.

AVOID, SCAMMERS. Like many people here, I ordered a glass, heavy lamp and instead received a cheap plastic rubbish of very poor quality. I have opened a dispute because I paid via PayPal but the returns policy is a complete joke. They first offer 10% refund, then 30% and if you disagree you pay 60euros for return postage and get 50% refund, so basically your are screwed.
Their website shows luxurious items, but it is a cheap stuff made in & comes from China. They should be reported.

Terrible customer service. They make it incredibly difficult to make a return and get a refund. A return auth number is required but they purposely delay issuing one by requiring you to respond to a myriad of email questions that they send one at a time, requiring pictures, etc. The customer service number is international and not even sure it is valid.

I’m on day 4 of trying to get the info I need to make a return.

AVOID!!!!! This company is a huge SCAM!!!!!! They advertised this costume for Halloween, but when they item was 3 days too late they gave me the run around and would not give me my money back .Just terrible,DO NOT CONSIDER!!!!

Scam- do not buy from them. I ordered a"cotton sensory swing" for my daughter and received a see through polyester rectangular piece of fabric - completely different to what's advertised and shown on picture. I be sending emails back and forth for 2 weeks, and they keep pasting the same emails offering a 15% refund despite their website stating "30 days return".

TERRIBLE! They refuse to provide a refund and instead offer a 10% refund or 50% "store credit" with them; NEVER again! I tried to return an item that did not fit my daughter and I got the response above.

Like others have stated, this company is a scam and I wish I’d found this site before I ordered!!! Received a damaged Halloween costume that was also the completely wrong size (I ordered a kid size, they sent adult) and they only offered to replace the item. I fought tooth a nail and finally got them to agree to a refund MINUS 10% as if it’s my fault in some way…still waiting on my refund confirmation. Extremely upset. Do not give them your credit card info!

Ordered a car seat for my daughter when it arrived after 3 weeks it was of really poor quality and definitely not safe after a week of trying to get hold of them to return it I finally did after trying 8 different email addresses for them once I finally got hold of them it took 37 emails to get the information needed from them to give to a delivery to return at my cost overall a really difficult return process with unhelpful replies from them

Really really happy with my order. Exactly what I wanted.

Completely Fraud seller.
I ordered on 29 Oct 2025 and got tracking number on same day unfortunately till 2 November nothing updated on tracking,Just shows processing.Since 30 Oct I followed them via email and they said order already dispatched and it’s on the way,tracking might not be updated but you don’t need to worry.Even 1st November I followed them and ask about cancel and refund they said order on the way can’t cancel and refund then I asked proof of on the way because tracking was not updated but another colleague replied me your order being process and it will updated after dispatched wtf why they lied me since 30 Oct ? And takes 4-5 Days for dispatched even they said dispatch with in 24 hr.Seriously fraud online,Please be aware.

I ordered a grain grinder and was sent a spice grinder and told it was the same thing. This may have been on me. But when it turned up it had an EU plug and I’m in AU. I complained they replied straight away to my photos and said I’d get a new one sent out free of charge. After a month and nothing showing up I sent them a follow up email. This time they said sorry but we can’t give you a new one only talking about the grinder side and not the wrong plug. This happened twice, I emailed again this time being told I should just buy an adapter. I had asked for a refund but they said this was not possible with their policy.