I judge things by when accidents happen and how the company responds. Yes the wrong item was sent but the customer service was on the ball and fixed the issue.I would absolutely buy AND refer this com... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I asked Novelty Place if they could do a special order for me where an item was all one color. I was encouraged to send them an order directly rather than ordering on Amazon, which I did. While it... See more
They made contact regarding a possible problem with our address. Contact again when order was processed and shipped. This is a great feature when dealing with a new company.
Ordered a slanted jigsaw puzzle board in good faith in early August. Received an order confirmation but no updates or tracking information. Follows up and they sent me bogus tracking information tha... See more
Company details
Information provided by various external sources
Novelty Place endeavors to create the best shopping experience by bringing fun and novelty items with exceptional quality to your parties. We provide a wide spectrum of toys, accessories, gadgets, and unique decorations for the party.
Contact info
323 S Fernwood st, 91791, West Covina, United States
- 4246526539
- orders@noveltyplace.com
- noveltyplace.com
People also looked at
Customer service was great.Emily helped…
Customer service was great.Emily helped a lot.She was great.
Ordered and very slow to get to…
Ordered and very slow to get to Oklahoma missed my event
Happy customer
Exactly what I wanted, fast delivery, updates as needed. I will be a repeat customer...
Quick response to email questions
Quick response to email questions, and great prices for my selection of LEDs. And they are a local business!
Quick hand fix
I have old looking hands. The veins pop out terribly!
Along with a purple side streak in my hair the short purple gloves will work. It goes with my personality.
The other colors are also neat!
DONT GIVE THEM YOUR MONEY!
I have not received my jigsaw table which I ordered in August over 2 months ago. Having now read the other reviews I feel a complete fool. I notice they don't bother to reply to any of the people who had a similar experience to me. There are some good reviews, I suspect these are posted fraudulently but you can't hide the overwhelming truth. Don't give them any more money
Great service
Great service, minimal packaging, free shipping without having to spend a ton of money.
I ordered a jigsaw table in August
I ordered a jigsaw table in August, and still not received it. They sent me a tracking number, but says has been delivered. I have not received it and neither has my neighbours got. BIG SCAM
DO NOT BUY FROM THEM.
e on 22nd
I order something on this site on 22nd July 2023,and now the 21st September. And they say go to your post office to check .post office say they can't find the tracking number anywhere. Novelty say its been delivered. But I have ring door bell .so I know by looking at my videos no one has been to mine to deliver. So don't order from this company
I have much the same story as other…
I have much the same story as other reviewers I ordered a jigsaw table in late July. having waited a monIth I emailed them, Thay said just wail a few more days.... three weeks on I sent another email enquiring where my order was. I was told that accordlng to their records it had bee delivered. it has not.I asked for proof of delivery. knowing full well they would nor be able to provide any, currently waiting pn logostics,,,TOTAL SDAMMERS. Do not buy from tjem/
Fraud in more ways than one
Ordered a slanted jigsaw puzzle board in good faith in early August. Received an order confirmation but no updates or tracking information. Follows up and they sent me bogus tracking information that showed a package going from China to Canada and through customs in three days, which isn’t possible have asked for a refund but not optimistic. Stay away from this company and this product.
SCAM SCAM.SCAM…
No Order recieved even though they are telling me it was delivered . Keep asking me to either wait or that they are waiting to hear from logistics. It's one excuse after another. It's an absolute scam , take your money and you recieve nothing. Purchased beginning of August.
Non delivery
Placed an order, card charged the same day, order confirmation sent to be by email. Have been in contact to query tracking and expected delivery date to receive an email telling me I have received and signed for my delivery and to check with neighbours or delivery company. I don't have neighbours!! They also, despite requests, won't give me the supposed delivery company information so that I can chase up delivery. Any emails I am sending now aren't getting any response at all. Hugely disappointed and will be reporting transaction to my bank to investigate.
Been waiting 6 weeks for order. No up date on order. No response when trying to get in touch with co.
Ordered jigsaw puzzle table on July 9th. After a phone call to company and given an email (which was denied) and several messages to your company, I have received no correspondence back from you. Order #1141. Paid $59.99. I would like some response. Or return money. My new step is to the bank and Better Business Bureau. I would think you would have more consideration for customers. At least an update.
I received an order confirmation
I received an order confirmation. They charged my credit card and every day I get,an email asking me to complete my purchase. I've emailed them 4 times and no response but they manage to take my money appalled at this service 😬
if i could give zero stars i would
I ordered 4 weeks ago and received a confirmation and my credit card was charged. I emailed them for a tracking number last week. I was told it was not their store and send more info. then i was told they lost my order. After numerous emails to customer service and giving them complete information I’m getting no response. Worse service. They should not be in business.
Clear website easy ordering and fast…
Clear website easy ordering and fast turnaround thank you
Great Purchase!
My first shopping experience with Novelty Place was great! The microphones were s hit!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





