NOVA Reviews 196

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and approachable demeanor, making complex financial decisions much easier to navigate. The service provided is frequently highlighted as excellent, with many people appreciating the personalized advice that goes beyond just numbers, focusing on overall life goals. Reviewers are particularly impressed with the quick response times and the clear, comprehensive explanations, which create a smooth and stress-free user experience. Many people noted that the company's approach stands out from other financial advisors, offering transparent and honest guidance without jargon or pressure. The overall sentiment indicates a high level of trust and satisfaction, with customers feeling well-supported and confident in their financial planning.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, highlighting lower fees, better service, and a friendly,... See more

Customer service

Customers consistently note positive experiences with customer service, feeling supported every step of the... See more

User experience

Customers had positive experiences with user experience, consistently describing it as exceptional and highly... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started working with Joe just over 12 months ago and I have gone from having no plan to being comfortable that I will be able to look after my family in the future. The service Nova offer is very pr... See more

Rated 5 out of 5 stars

Will helped us to get our first mortgage. As first time buyers we were pretty clueless and he was always patient and knowledgeable when answering our many questions. He got us a good deal (which impro... See more

Rated 5 out of 5 stars

My wife & I have been working with Valentina (and Amy) for the past few years (and watched the youtube content). Unlike with other financial advisors the advice I'm getting here is personal and more t... See more

Rated 5 out of 5 stars

Toby and the team at NOVA Wealth have been excellent throughout our time with them. Toby is highly knowledgeable, professional, and clearly takes the time to understand what matters to us on a persona... See more


Company details

  1. Financial Planner
  2. Financial Consultant
  3. Investment Service
  4. Mortgage Broker

Written by the company

We’re a wealth management company that helps you ask more of life. We take the uncertainty out of your finances – with straight-talking advice to help you do more with your money. Maybe you’ve started to think about your retirement. It could be you’re wondering how to juggle your family’s needs and your own. Or perhaps you just want the reassurance that your money’s working as hard as it can. Whatever the goal, we’ll build you an expert plan to get you there. Because some things are too important to DIY. Getting help shouldn’t be a hassle, so we’ll pair you with an adviser in minutes. At NOVA (previously known as Octopus Wealth), you can chat to your adviser online, on the phone, or face-to-face. And we’ll do it all without an ounce of jargon. It’s smart, faff-free financial advice – on your terms.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Brilliant Experience

A brilliant experience from start to finish. Ben Kehoe is a treasure. He was right there with us every step of the way. His wealth of knowledge and willingness to help, combined with fast reply to emails and superb availability, was a godsend. So happy we found Ben and Octopus Wealth!

18 August 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Ben was absolutely pinnacle in our experience of buying our first home. He had our backs the entire way through and it was so reassuring to know that we had someone fighting our corner. Ben is extremely knowledgable and was able to get us a great mortgage which not only allowed us to buy a house but have manageable payments to be able to enjoy. No exaggeration, we would not have been able to do this without him.

27 July 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service from Octopus and Ben Kehoe

Octopus were really helpful in buying our first property! Ben was great, really helpful and answered questions quickly and effectively.

Even once his part was done he continued to check in and ensure everything was going smoothly, would recommend to anyone looking for a firm that offer a seamless process for getting a mortgage!

20 July 2021
Unprompted review
Rated 5 out of 5 stars

Seamless and simply the best

Ben Kehoe was fantastic - always available when I needed him, quick to respond and send over info. I had a unique salary situation but Ben took this in his stride and was able to really help me with finding a suitable lender, and getting my application through in record time. When the vendors were having issues with their mortgage, he even offered to get involved and help them - above and beyond!
I've now got my dream house and managed to get through before the stamp duty deadline - highly recommend!

13 July 2021
Unprompted review
Rated 5 out of 5 stars

1st class service

1st class service from someone who genuinely cares

Ben has gone way above and beyond what we could possibly expect from an adviser. Faced with a tight deadline and an unbelievably challenging lender Ben has kept us sane by being on top of the development of our case. He was tenacious in driving progress, creative in finding solutions and proactive in his communication throughout. We feel that he genuinely cares and shares our concerns and excitement. The application process through the online portal wias also easy to use. Having been a customer of L&C and Habito we can say with confidence that we are here to stay and would highly recommend to anyone who needs a mortgage.

2 July 2021
Unprompted review
Rated 5 out of 5 stars

Mortgage service

Mortgage service

As first time buyers we didn't really know what to expect from a Mortgage broker. We spoke to a few different brokers and in the end the decision was easy. Ben from Octopus Wealth was fantastic throughout, always responsive via email and phone and really helpful in guiding us through the process. 10/10

29 June 2021
Unprompted review
Rated 5 out of 5 stars

Octopus and Ben were a total dream

Octopus and Ben were a total dream. As a first time buyer I didn't really have a clear understanding of the complexity involved in this process and Ben helped to demystify this for me and made getting a mortgage simple. I will most certainly be using him again for my next transaction and couldn't recommend him and Octopus Wealth more highly.

25 June 2021
Unprompted review
Rated 5 out of 5 stars

A fantastic experience

Just wanted to thank Andrew McMillan and the Octopus Wealth team for providing such a brilliant service. They've changed our whole perception of wealth management and financial advice, giving us clarity, peace of mind, total confidence and superb financial outcomes to date.

13 April 2021
Unprompted review
Rated 5 out of 5 stars

Mortgage Service

I recently went through a mortgage application with a mortgage specialist at Octopus Wealth.
It was the most painless process I have ever been through, all the hard lifting was done by them and the service they provided was nothing short of first class.
I thought, with my current mortgage, I had no options but having spoken to Ben, he clearly laid out what was available to me. After a series of really friendly and informative meetings, I had an offer on a house accepted and the mortgage offer in place really quickly. The new rate is better than what I currently have and I could not have done this without their help.
I really appreciate the manner of the mortgage specialist, Ben, who could not have been more helpful and friendly through what could have been a really stressful process.
Thank you to all at Octopus Wealth!

26 March 2021
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service

Clear communication throughout the process which enabled me to put my trust into Octopus and allow them to deal with the transaction.

Would recommend Octopus Wealth

17 February 2021
Unprompted review
Rated 5 out of 5 stars

Financial Management & Advice.

Octopus Wealth has been a breath of fresh air. We had an existing wealth manager for many years, but after meeting Andrew who showed me quite what they can do (and what I was missing!), took the decision to move and haven’t looked back. It’s very rare to find a business that genuinely puts the customer first and I can feel confident have our best interests at heart.

Andrew and his team have brought our finances to life with the Lifeline model. They have found gaps in my planning my previous adviser had missed, improved my investment returns, made use of tax and investment opportunities, have gone above and beyond in sorting out one of my mortgages, all whilst saving me a small fortune in fees.

What’s more there’s technology at the core of it – meaning no more paper and a simple login to view the value of our finances. We now feel confident our finances are on track and in good hands. I would recommend Andrew and Octopus Wealth to anyone.

18 November 2020
Unprompted review
Rated 5 out of 5 stars

A first rate experience with Octopus…

A first rate experience with Octopus Wealth. They have some great tools to help you visualise your financial future and plan accordingly. I found Andrew and the team friendly, wise and insightful and they were able to bring a perspective that went far beyond just basic pension advice.

17 November 2020
Unprompted review
Rated 5 out of 5 stars

A revolution in wealth management

A revolution in wealth management. It’s refreshing to leave a meeting with clarity about how your money will work for you, understanding your security for the future and trust that the decisions made are for your benefit.

The whole process is much slicker than many of its counter parts - allowing you to make quick decisions and changes to your finances with ease.

Octopus Wealth ticks all the boxes of a great wealth management tool, but also manages to cut through the mystery and confusion that so many of these products survive on - genuinely customer focused.

12 June 2019
Unprompted review
Rated 5 out of 5 stars

Proactive, engaging and switched on

Having worked with a few different advisers over the years, the best thing about Dan, Amy and the team at Octopus Wealth has been how proactive and switched on they have been in dealing with myself and my wife over the last few months. The guys have been warm, friendly and most importantly built trust quickly from offering sound advice. Unlike other advisers, they haven't pushed anything on us, just made recommendations based on the current stage of our lives. I can't recommend them highly enough.

12 April 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look