Had a really positive experience with Damien from Novated Lease Australia. What stood out most was how quick and responsive he was throughout the whole process. Questions were answered promptly, actio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As this was my first time entering into a Novated lease, I really had no idea what was expected or how it worked. I was dealing with Jana Mason, and she absolutely streamlined the entire process. Very... See more
Company replied
Thankyou Damien for the smooth process. I didn't have to stress or worry too much as I felt comfortable that Damien had everything under control. I'm really happy that everything was completed in such... See more
Company replied
First time doing a novated lease and I genuinely had no idea what I was getting into — Jana made the whole process easy. She answered every question I had (there were plenty) without making me feel l... See more
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Company details
About Novated Lease Australia
Written by the company
Novated Lease Australia is a provider of expert novated lease packaging solutions for employees. We help you realise the significant tax savings and fleet-buying car discounts that novated leasing offers.
We appreciate novated leasing can seem complicated. But not when you’re advised by the right people. It’s why we’ve built a team of highly experienced, expert consultants who help you understand how a novated lease will work best for your situation.
We make the process of setting up a novated lease simple, accessible and transparent, with excellent customer service at every step.
Get started on your leasing journey:Get a quote
Contact info
3/201 Miller Street, 2060, North Sydney, Australia
- 1300 664 332
- hello@nla.com.au
- novatedleaseaustralia.com.au
Novated Lease Calculator
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Novated lease get it done
Novated lease take care of very thing and all paperwork.
19 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Jenny,
We really appreciate your five-star review! Knowing you had a great experience with our service is wonderful to hear. Thank you for the opportunity to assist you and for being a part of the Novated Lease Australia community.
Kind regards,
Kristy Lake
Chief Operating Officer
They make novated leasing easier
Recommended to me by a friend. Spoke to Victoria J, she was great and the entire process was super easy. They are very friendly and easy to get a hold of. This is the polar opposite of my last novated leasing experience through another unnamed company. I would recommend them to anyone and everyone. Truly 10/10 service.
29 April 2026
Unprompted review
Reply from Novated Lease Australia
Hi Matthew,
We really appreciate your five-star review! Knowing you had a great experience with our service is wonderful to hear. Thank you for the opportunity to assist you and for being a part of the Novated Lease Australia community.
Kind regards,
Kristy Lake
Chief Operating Officer
Very helpful team and knowledgeable
Very helpful team and knowledgeable, made the experience easy for me so very thankful
29 April 2026
Unprompted review
Reply from Novated Lease Australia
Hi Jake,
We really appreciate your five-star review! Knowing you had a great experience with our service is wonderful to hear. Thank you for the opportunity to assist you and for being a part of the Novated Lease Australia community.
Kind regards,
Kristy Lake
Chief Operating Officer
10/10
Aaron was awesome and went over and above to help. He was able to answer all of my questions quickly and clearly and over all made the process easy. I would recommend NLA to anyone looking for a novated lease.
16 April 2026
Unprompted review
Reply from Novated Lease Australia
Hi Jason,
Thank you for taking the time to share such a positive rating. We truly enjoyed assisting you, and it is a pleasure to know we met your expectations. We appreciate your support and are glad you chose Novated Lease Australia.
Kind regards,
Kristy Lake
Chief Operating Officer
Excellent from start to finish
Have had a great experience with NLA organising a lease of an electric vehicle. Daniel kept me informed all the way through the process and made the task of organising through the dealer and my employer easy. Highly recommend using them.
28 April 2026
Unprompted review
Reply from Novated Lease Australia
Hi Benjamin,
Thank you for taking the time to share such a positive rating. We truly enjoyed assisting you, and it is a pleasure to know we met your expectations. We appreciate your support and are glad you chose Novated Lease Australia.
Kind regards,
Kristy Lake
Chief Operating Officer
Contacted them for a quote
Contacted them for a quote, they got back to me in a timely manner, and were very professional and clear with the information, answering the questions that I had. Very good experience.
7 April 2026
Unprompted review
Reply from Novated Lease Australia
Hi Paul,
Thank you for taking the time to share such a positive rating. We truly enjoyed assisting you, and it is a pleasure to know we met your expectations.
Kind regards,
Kristy Lake
Chief Operating Officer
Outstanding experience, Great Customer Focus
I had an outstanding experience working with Elle at Novated Lease Australia. From the very beginning, she was knowledgeable, approachable, and genuinely committed to helping me understand the entire process. Novated leasing can feel overwhelming at first, but Elle explained everything clearly and made sure I felt confident in every decision.
What really stood out was her responsiveness and attention to detail. She was always quick to answer my questions, no matter how small, and went the extra mile to ensure everything ran smoothly from start to finish. Her professionalism and friendly attitude made the whole experience not just easy, but actually enjoyable.
Thanks to Elle, the process was seamless and stress free. I wouldn’t hesitate to recommend her to anyone considering a novated lease.
22 April 2026
Unprompted review
Reply from Novated Lease Australia
Hi Kerry,
We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.
Thank you for choosing Novated Lease Australia!
Kind regards,
Kristy Lake
Chief Operating Officer
I reached out for general information…
I reached out for general information and a quote and was contacted later that day. After some back and forth, I discovered that my employer had a different preferred provider so I was unable to proceed. However, during the process, Simone was fantastic. I highly recommend.
1 March 2026
Unprompted review
Reply from Novated Lease Australia
Hi Paul,
We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with Simone's service. We hope to help you out in the future!
Kind regards,
Kristy Lake
Chief Operating Officer
The process was made quite seamless…
The process was made quite seamless with my complicated situations. Damien was in continual communication which gave me confidence that all was going to successfully process. Damien was also always available to answer questions, which he did so promptly. Thanks Damien Ziomek!!
14 April 2026
Unprompted review
Reply from Novated Lease Australia
Hi David,
We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.
Thank you for choosing Novated Lease Australia!
Kind regards,
Kristy Lake
Chief Operating Officer
Shout out to Jana
Shout out to Jana, who assisted me with my new Tesla purchase.
She was super responsive and keen to help with all aspects of the lease. My wait for my car ended up being almost 5 months, but then we needed to have everything finalised quickly once it arrived, and she managed to get things settled in just a couple of days.
10 April 2026
Unprompted review
Reply from Novated Lease Australia
Hi Maria,
We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.
Thank you for choosing Novated Lease Australia!
Kind regards,
Kristy Lake
Chief Operating Officer
Jana couldn’t have been more helpful…
Jana couldn’t have been more helpful with the whole process – an absolute asset to the business and fantastic to deal with.
9 April 2026
Unprompted review
Reply from Novated Lease Australia
Hi Alex,
We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.
Thank you for choosing Novated Lease Australia!
Kind regards,
Kristy Lake
Chief Operating Officer
Highly recommended
Mitch Taylor at Novated Lease Australia is a pleasure to deal with. Friendly and easy to get in touch with. He spent the time to explain everything thoroughly and made the process easy
8 April 2026
Unprompted review
Reply from Novated Lease Australia
Hi Elaine,
We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.
Thank you for choosing Novated Lease Australia!
Kind regards,
Kristy Lake
Chief Operating Officer
It’s been a pleasure working with such…
It’s been a pleasure working with such a professional like Simone, she has been proactively chasing , organising and settling things. I believe if not for her I would go with another option but she took such a great care of the case and her customer support was at the top level too. If anyone is looking for a way to save some costs and want to get the best experience. Please ask for her!
8 April 2026
Unprompted review
Reply from Novated Lease Australia
Hi Max,
We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.
Thank you for choosing Novated Lease Australia!
Kind regards,
Kristy Lake
Chief Operating Officer
Simone exceeded expectations
Simone was well informed, knew what she could deliver within the time frames and exceeded expectations.
13 March 2026
Unprompted review
Reply from Novated Lease Australia
Hi Sally,
We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.
Thank you for choosing Novated Lease Australia!
Kind regards,
Kristy Lake
Chief Operating Officer
Made the whole process smooth and simple!
Luka at NLA was a pleasure to deal with. He was informative, accurate and timely in all of our interactions, and made the process of purchasing and settling the lease on our new car very smooth. Thank you so much!
2 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Jeena,
We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.
Thank you for choosing Novated Lease Australia!
Kind regards,
Kristy Lake
Chief Operating Officer
Great experience, shame about the lender
My experience with Novated Lease Australia was made exceptional by the consultant who helped me through the process. He was genuinely kind, patient, and went above and beyond to support me every step of the way.
Unfortunately the lender process was not as excellent. The ID verification process through their app was unreliable and I had to submit my licence multiple times before it worked, ultimately having to visit a police station to get it sorted. As i am currently carless, that was very difficult to navigate and very inconvenient.
To reiterate however, the NLA team member I dealt with definitely made up for it. His warmth, humour and dedication made the whole experience. Would recommend NLA - just be prepared for potential lender hurdles.
2 April 2026
Unprompted review
Reply from Novated Lease Australia
Hi Mayzie,
We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you. I'm so sorry the lender process wasn't seamless, we will pass along the feedback.
Thank you for choosing Novated Lease Australia!
Kind regards,
Kristy Lake
Chief Operating Officer
Great company to deal with
Great company to deal with. Elias was extremely helpful
31 March 2026
Unprompted review
Reply from Novated Lease Australia
Hi Scott,
We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.
Thank you for choosing Novated Lease Australia!
Kind regards,
Kristy Lake
Chief Operating Officer
Excellent Service
Elias was an excellent resource who guided me through a complex process. He explained the steps thoroughly and was very prompt in his responses. Highly recommend going with NLA.
13 March 2026
Unprompted review
Reply from Novated Lease Australia
Hi Charles,
We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.
Thank you for choosing Novated Lease Australia!
Kind regards,
Kristy Lake
Chief Operating Officer
I believe my husband spoke with a team…
I believe my husband spoke with a team member named mohammad or Mohamad and I was thrilled with the way they responded and handled all my husbands concerns and questions regarding a novated lease, I believe customer service is very important and he was spot on and very well mannered.
25 March 2026
Unprompted review
Reply from Novated Lease Australia
Hi Caterina,
Thank you so much for the five-star rating! It’s incredibly rewarding to see our team’s dedication reflected in your positive experience.
At Novated Lease Australia, we strive to make the leasing journey as seamless and supportive as possible, and knowing we hit the mark for you is the best feedback we could ask for. I’ll be sure to share your kind words with the entire team as they will be just as encouraged by them as I am.
Kind regards,
Kristy Lake
Chief Operating Officer
Great service,communication looks…
Great service,communication looks seamless through email. Recommend Elias for future car buyers.
31 March 2026
Unprompted review
Reply from Novated Lease Australia
Hi Bonny,
We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.
Thank you for choosing Novated Lease Australia!
Kind regards,
Kristy Lake
Chief Operating Officer
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