Novant 

I would give this company, Novant, less than one star if I could! They are a scam! They make you believe that they are an European fashion company but they are actually a Chinese company that make cheap knockoffs of pictures of beautiful women’s clothes. Unfortunately, I didn’t read the reviews before. They claim to have beautiful European styles, and the photos confirm this, but what you receive is not at all like the photos. I ordered a satin blouse with a draped cowl neckline for $60.00. What I received was a cheaply crafted knockoff made of very cheap shiny fabric, the neckline was horrible, I wouldn’t wear this ill fitting blouse! The blouse had on label & no tags. When I tried to return it they told me I would have to pay the return fees which”are very expensive so, to save me time, & more expenses, there will refund me 10% of the cost of the item & I can just keep the blouse”! Basically, they have no return policy & they are offering me $6! I have emails to & from this company documenting my experiences with them starting from Feb.2 until the present.

This is a "legal" scam.

I ordered a women's leather coat in size L. It arrived from some random factory in china with no labels on it or anything and it was extremely poor quality (nothing like the pictures online). It was also clearly the wrong size as it fit me and I'm a 6'1" male who weighs 100kg (hardly a female size L). I contacted the support email address who said they needed pictures (for no obvious reason) which I provided. They then took 22 days of constant chasing from me to just double down and say it was the correct size when clearly it wasn't. They then offered me to pay for the shipment which was £50 to have it exchanged but seeing as that's insanely expensive and it was clearly their fault I wanted to just get a refund. They then emailed two days later to say it was now outside of their 30 day returns policy, despite the fact the only reason that was the case was because they took forever to respond to my emails.

DO NOT ORDER FROM HERE

If I could leave a no star Review I would! The dress arrived- it was nothing like the photo of the one I thought I was purchasing. Beware They make returns VERY difficult.I may have to go to my bank for a refund! Don’t touch this company with a 12 ft barge pole!

The sweater I received was very different from the product shown on the website in terms of material and overall quality. It does not match the photos or description and does not justify the price charged.
When I contacted customer service, I was offered only a partial refund or asked to return the item to China at my own expense. The return costs and risks are significant compared to the item value, making a full refund unrealistic.
When a product does not match what was advertised, these costs should not fall on the customer. Based on this experience, I cannot recommend this company.

I brought a jacket from them it said they are based in Amsterdam I emailed them to return the jacket but they kept trying to offer me a percentage off and to keep the jacket but the jacket was no good it was small and nothing like the one I ordered so after weeks of trying to get a return address they finally sent me one and it was china. It cost me £23.50 to return the jacket. I sent the item back 07/01/2026 it is now 20/02/2026 and I still have not received a refund. Avoid this company they need reporting! Just checking in it's 6 may 2026 and I still haven't received my refund will update if I do ever receive it! Just updating it's now 5th June still no refund I contacted them they said it was in customs in china and I have to get in touch with customs and pay the fee. It states that they should pay the fee but they are refusing to do this. Surely something can be done about this company. It's now 7th of July and royal mail have informed me that my parcel is being returned to me and will take 12weeks. So no refund and cost me money for nothing because it's being sent back. This company should be stopped!

I didn't even want to give 1 star but had to in order to write this review
Absolutely shocking service bought a coat that when arrived looked more like a 50 year old blanket was no resemblance to picture do not buy anything from this company they are fraudsters

they sent wrong size, wrong color and garment did not have label sewn or attached to item which is a violation of US Customs. Customer service is worst I have ever dealt with. Even though company is in Amsterdam, they wanted me to return the item to an address in China. They sell knock-off merchandise of very low quality

The shits I ordered were advertised as washed effect and shirts are not as described and a cheap poly fabric
Also, colors not as picture...total false advertising. Also, no label.

Don’t buy anything from them. They pretend they are from France - the merchandise ships from China - a lie. They say you can cancel the order - your email request for cancellation done within 4 hours limit after order placement will be completely ignored and they will give you shipping notice - another lie. They put a completely incorrect TrustPilot rating of almost 5 star - illegal and another lie.

You file a dispute with your credit card company. Write a strong email to Novant. You will get your money back. But act quickly.

Item received didn't look at all like the picture.
Printed cheap fabric - didn't match description.
Now trying to get a refund, but returns process is not simple and Novant dont want to take any responsibility. So far offered 30% refund to keep the item instead of returning - which is to China not Netherlands as I was led to believe

Worst product experience ever! DON'T!

Fake drop-shipping company using AI generated images to sell the idea of a real store. Same stuff is sold on Temu

Awful the coat received looked nothing like the coat pictured too small very thin cheap cheap cheap yet cost me £76.00. Contacted seller 5 times no response very dissatisfied yet website states happy for refunds to be made within 30 days but will not tell me where to return contacting my bank to help as I am totally appaulled do not trust this supplier

I agree with all the other bad reviews.
The product quality is very poor, the sizing is totally inaccurate (compared with Australian & Euro standards), way too large. The jacket I ordered had no lining or pockets, inside or out. The company is misleading when implying its source. Novant will do anything they can to prevent returns or refund returned items.
All in all, a company to avoid like the plague. Be warned!

I would have chosen zero as I have a £68 cardigan that doesn’t fit and they promised a free replacement with no return of original product and now they won’t answer my emails. Been trying over 4 weeks to get sorted. DO NOT GO NEAR THEM

Scam - This is fraud pure and simple.

What I ordered and what was received were two different things - it was meant to be a Wool jumper but a plastic tshirt turned up. Contacted them the offered 10% off next purchase. This is a scam. - only fit for the bin. £60+ on what is basically crap - avoid like that plague. (China Based)

Dreadful customer experience. The clothes they sent were nothing like the pictures. They sent the wrong sizes and have adopted a returns policy that is modelled on ignoring its customers. Only a refund from Visa remedied the situation. AVOID

Did not deliver the ordered item. Instead received an inferior substitute

This store advertises itself as a high-quality European online store, but in reality it is a Chinese store. The products are really poor quality, and the pictures do not match reality. Returns and exchanges are almost impossible, because the return is directly to China, which you have to pay for yourself. The same products can be obtained directly from China for three times cheaper. BEWARE OF THIS STORE, IT IS A SCAM!

Terrible quality, nothing like the picture, arrived with a hole in it and they wouldn’t do a refund. Mae you return things to China at your cost even though there is nothing upfront to say they are in China. Had to raise a dispute with PayPal then only got 50% refund but I got fed up arguing with them. The top went into the bin