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Novamar Insurance Mexico Reviews 

808
•
TrustScore 5 out of 5

4.9

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and efficient, often highlighting their ability to explain options clearly and provide correct advice. Many people appreciate the prompt and quick responses from representatives, making the overall service and user experience easy and efficient. Reviewers frequently mention the pleasant and professional demeanor of employees, along with the convenience of bilingual communication. The process of obtaining or renewing insurance is consistently described as simple, straightforward, and reliable. Many consumers appreciate the excellent service and the overall ease of their interactions, often noting the helpfulness in navigating their insurance needs.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting its efficiency and reliability. Customers... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and knowledge... See more

User experience

Customers consistently note positive experiences with user experience, frequently describing processes as... See more

Response time

People report positive experiences with response times, noting that communication was easy, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We appreciated the quick and efficient service Antonio Gonzáles provided to us. He was very prompt in answering our questions and answered all questions to our satisfaction. This is our first tim... See more

Rated 5 out of 5 stars

Novamar makes it so easy to buy and renew my auto policy. The online tool is great saving me time when renewal comes up and I can easily print a copy of my policy for my glove box. That being said, if... See more

Rated 5 out of 5 stars

I am a client of Novamar Insurance and they are very knowledgeable, helpful and efficient. Very very good customer service. Andrea was looking after my claim and she made sure I was notified in a time... See more

Rated 5 out of 5 stars

Launa Brockman was very easy to work with and very helpful, especially being able to speak English with her and her great southern accent! She’s very knowledgeable and helpful when it comes to our ins... See more

Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Liability Insurance Company
  6. Travel Insurance Company

Written by the company

Novamar Insurance Mexico / MGI Agente de Seguros, S.A. de C.V. is an all Lines Mexican Insurance Brokerage firm founded in 2009 and an affiliate company of Novamar Insurance Group, Inc. a US Insurance Brokerage company with a combined experience of more than 200 years in the insurance Industry. We work with the most established international and national insurance companies and have designed specific insurance products to meet our customers´ unique needs. Our corporate headquarters are located in Puerto Vallarta, with representation offices in Los Cabos, Cancún, San Miguel de Allende, Cancun, and Mexico City, providing nationwide coverage and personalized service. At Novamar Insurance Mexico a helpful bilingual team member is never far away. We are committed to designing and distributing insurance products to address the specific needs of our customers, leveraging high-end technology to deliver our products efficiently, while always providing the highest level of service. We partner with the leading insurance companies in both national and international markets, enabling us to offer innovative and highly competitive products. Our mission is to deliver expert advisory services and access to the best insurance solutions, at the most competitive price, backed by deep industry knowledge and a commitment to superior service quality.

Contact info

4.9

Excellent

TrustScore 5 out of 5

808 reviews

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4.9

All reviews

(808)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent communication

Scarlett was very patient in giving me multiple quotes to make sure I get the right insurance for my needs. She was also very punctual in replying to my messages. And the purchase of the insurance was actually quick and easy.

14 July 2026
Rated 5 out of 5 stars

My agent name is Scarlett

My insurance company agent named Scarlett is always helpful and professional. Since first time I met her took good care of my policies, always offering the right coverage. I’m glad to have her as my agent.

14 July 2026
Rated 5 out of 5 stars

Policy initiation

Scarlett was very helpful in creating various quotes and arriving at a final policy that I was happy with. Should I ever have a claim, I hope that the same level of satisfaction can be reported.

3 July 2026
Rated 5 out of 5 stars

Helpful and patient insurance services broker

Melissa was very patient over several weeks, sharing her knowledge and advice and answering the many questions I had on the home policy. I’m confident I understand the benefits and limitations and have the right policy at the right price, to cover my property. Thanks Melissa!

30 June 2026

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