I am giving 5* for the ease of using their very clear and easy to understand website, English/Spanish. I have never had any claims, but have used Novamar for several years on several properties. They... See more
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Review summary
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Reviews shaping this summary
We appreciated the quick and efficient service Antonio Gonzáles provided to us. He was very prompt in answering our questions and answered all questions to our satisfaction. This is our first tim... See more
It is really easy and simple to renew the liability policy directly from the email remainder link that you start sending way before the expiration date of the policy. It is peace of mind to know th... See more
Novamar makes it so easy to buy and renew my auto policy. The online tool is great saving me time when renewal comes up and I can easily print a copy of my policy for my glove box. That being said, if... See more
Company details
- Insurance Broker
- Auto Insurance Agency
- Health Insurance Agency
- Home Insurance Agency
- Liability Insurance Company
- Travel Insurance Company
Written by the company
Novamar Insurance Mexico / MGI Agente de Seguros, S.A. de C.V. is an all Lines Mexican Insurance Brokerage firm founded in 2009 and an affiliate company of Novamar Insurance Group, Inc. a US Insurance Brokerage company with a combined experience of more than 200 years in the insurance Industry. We work with the most established international and national insurance companies and have designed specific insurance products to meet our customers´ unique needs. Our corporate headquarters are located in Puerto Vallarta, with representation offices in Los Cabos, Cancún, San Miguel de Allende, Cancun, and Mexico City, providing nationwide coverage and personalized service. At Novamar Insurance Mexico a helpful bilingual team member is never far away. We are committed to designing and distributing insurance products to address the specific needs of our customers, leveraging high-end technology to deliver our products efficiently, while always providing the highest level of service. We partner with the leading insurance companies in both national and international markets, enabling us to offer innovative and highly competitive products. Our mission is to deliver expert advisory services and access to the best insurance solutions, at the most competitive price, backed by deep industry knowledge and a commitment to superior service quality.
Contact info
Av. Francisco Medina Ascencio No 3987-6 piso, Int. 604, Plaza Punta Banderas, Marina Vallarta., 48335, Puerto Vallarta, Mexico
- +52 (322) 297-6440
- info@novamar.net
- novamarinsurance.com.mx
4.9
Excellent
825 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The ease of the online transaction and…
The ease of the online transaction and the completeness of the policy issued.
26 March 2026
Easy interface but wanted collision option/info
Easy interface.
Wasn't sure why I could only renew liability coverage.
Wanted option for collision coverage for vehicle repairs but none was provided.
26 March 2026
Reply from Novamar Insurance Mexico
Hello Craig,
We’ve reviewed your case and noticed that your vehicle is over 20 years old. Because of this, the insurance company is unable to guarantee the availability of original or compatible parts in the event of a covered loss. For that reason, full coverage is no longer available for this vehicle.
We understand this may be disappointing, and we’re sorry for any inconvenience it may cause. Your safety and your experience with Novamar are very important to us. If you’d like, we’d be happy to review alternative coverage options that may still work for your situation.
If you have any questions, please feel free to reach out — we’re just a phone call or email away.
Best regards,
Scarlett was excellent to work with
Scarlett was excellent to work with. She provided easy to understand options and walked me through each to choose the best insurance policy for my needs. I highly recommend Scarlett and her team at Novamar Insurance.
21 March 2026
Easy Purchase Experience
Very easy to follow the step-by-step instructions to get a quote and purchase a policy covering driving in Mexico.
21 March 2026
Being able to communicate in English…
Being able to communicate in English with staff is the companies greatest asset. Always having a new contact is a minor irritation but they always are able to access my file history.
17 March 2026
Great Service
Novamar has been extremely helpful in making the right decisions on all the policies they handle for us.
21 March 2026
Nice improvements to the renewal…
Nice improvements to the renewal process. First class!
21 March 2026
Fabiola was very courteous and helpful
Fabiola was very courteous and helpful, we had very good communication and she answered all of my questions.i feel comfortable having this company handle my tourist auto insurance .
18 March 2026
Ana Wong was super helpful
Ana Wong was super responsive, and she provided valuable information that we wouldn't have known to ask for. It helped us a lot in deciding which auto insurance policy was right for us.
20 March 2026
Novamar is highly recommended
Fabiola Garcia is the best. She is always there to assist in whatever I need. And I have been with Novamar for over 6 years and have always received great service and competitive prices.
Fabiola García es la mejor. Siempre está dispuesta a ayudarme en lo que necesite. Llevo más de 6 años con Novamar y siempre he recibido un excelente servicio y precios competitivos.
20 March 2026
Honest and reliable
I was pleasantly surprised by the empathy of my agent and happy to have received compensation in a timely way and kept abreast of developments concerning my claim.
17 March 2026
Unprompted review
Great Customer Service
Without an appointment, we were attended by Sebastian with great customer service. He was able to explain all our auto insurance questions and needs. As well as, provided different options. He spoke English very well, so that we felt comfortable with the process. We left the office, feeling that our car was fully insured and safe. We highly recommend Novamar Insurance in Puerto Vallarta.
18 March 2026
Easy to pay
Easy to pay. I got my notice to renew and it was paid in the next five minutes. Thanks for finally making this as easy as it should be.
18 March 2026
Renewal process is very easy.
17 March 2026
Very user friendly and convenient for…
Very user friendly and convenient for online renewal. Plus clear puntual docs by email
16 March 2026
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