I was absolutely gobsmacked at how seamless, yet informative the process was. All my major outgoings reviewed and savings instantly identified. Currently saving approx £100 per month on utilities alon... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly....recommend! An almost eerily efficient service that just does what it says. In a world where we are all used to bad service this was a revelation. I saved £244 effortlessly. Nous is now che... See more
So so impressed with Nous. I’ve changed my energy tariff, broadband and two mobiles. On track to save £1500 and we had thought we were on good tariffs before! Nous manage all the changes and are s... See more
Everything was sorted for me, great to have the option to have a part or leave it completely to the team. Was all done super fast and was very happy with how I was updated throughout the whole proce... See more
Company details
Written by the company
We're helping households get smart and stay vigilant to the cost-of-living crisis.
Contact info
Farringdon, EC1R 3BW, London, United Kingdom
- support@nous.co
- nous.co
4.7
Excellent
740 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Nous have saved me so much money and…
Nous have saved me so much money and are a pleasure to work with. Really easy communication, professional and clear service. Would recommend it to anyone!
2 June 2026
Unprompted review
I’m happy with the internet deal I got…
I’m happy with the internet deal I got and saving on my gas and electricity, they took all the stress on and I was stress free amazing.
2 June 2026
Unprompted review
signed up last week and got a reward
signed up last week and got a reward. wsiting fir my 2nd reward after switched energy provider. they have saved me £400 by switching
2 June 2026
Unprompted review
Takes all the hassle away
Takes all the hassle away. Giving you more free time.
1 June 2026
Unprompted review
Honestly....recommend
Honestly....recommend! An almost eerily efficient service that just does what it says. In a world where we are all used to bad service this was a revelation. I saved £244 effortlessly. Nous is now checking out my other possible switches and I am confident I will save lots more.
2 June 2026
Unprompted review
Incorrect tariff when switched
Recently undertook an energy switch with Nose prior July the 1st. Gave a good month to initiate the change. The agents working for Noise provided a quote and suggested a tariff which I was happy with. They performed very poorly with the transfer and I have ended up on a higher tariff rate due to their incompetence. Furthermore, since the switch, I have reached out to nous via the app and email asking for assistance on why this has happened and I have been ghosted with messages left on unread.
I would not recommend this product as there seems to be something systematically wrong with there operation.
31 May 2026
Unprompted review
Reply from Nous
Hi Simon,
Thanks for taking the time to share your feedback. I’m sorry to hear this has been frustrating, and that we weren’t able to get back to your WhatsApp messages as quickly as we would have liked after the weekend.
The tariff we originally recommended was based on the information available at the time of sign-up. Following the transfer, it became clear that your property has an Economy 7 meter rather than a standard meter. As a result, the supplier moved you onto an Economy 7 tariff, which is the appropriate tariff type for that meter. This tariff is cheaper than the tariff you were originally offered.
However, we appreciate that this may not have been what you expected, and we’re sorry if the change wasn’t communicated as clearly as it could have been.
If you have any further questions, we’re very happy to help.
Nous found me the best tariff
Nous found me the best tariff, therefore saving me hundreds of pounds. They were professional from start to finish. I’m truly grateful for the time and money they have saved me.
28 May 2026
Unprompted review
Nous is brilliant
Nous is brilliant! Really helpful, efficient and just great! I've been highly recommending to my friends and family
17 May 2026
Unprompted review
Seamless and painless
Seamless and painless. Nous took care of everything.
1 June 2026
Unprompted review
A very easy way to save money on bills
A very easy way to save money on bills. Would recommend.
1 June 2026
Unprompted review
Recently started using Nous and…
Recently started using Nous and impressed with how easy it is. Will continue!
1 June 2026
Unprompted review
Easy and done by WhatsApp
Easy and done by WhatsApp ! No faffing around waiting on companies to answer the phone I just leave it to Nous and they do all the hard work for me !
15 May 2026
Unprompted review
Happy to be saving money on my bills
1 June 2026
Unprompted review
feedback from Nous.
Quick feedback from Nous.
Unable to transfer address I think to new mobile? Why??
Still waiting for new SIM card to arrive
1 June 2026
Unprompted review
Reply from Nous
Hi Caroline,
Thanks for taking the time to share your feedback.
We’re sorry for the delay with your new SIM card. Unfortunately, your new provider experienced an issue dispatching it, which meant the transfer took longer than expected.
The issue has now been resolved and your SIM should be with you shortly. If there’s anything else we can help with, we’re very happy to assist.
Out of curiosity input my details to…
Out of curiosity input my details to see what savings could be made. Did not go ahead with any of the suggested savings and received an email this morning saying my energy switch had started. I did not authorise or consent to this. No contact from the company regarding this. Extremely annoyed.
1 June 2026
Unprompted review
Reply from Nous
Hi Chloe,
Thanks for sharing your experience, and we’re sorry it wasn’t what you expected.
It sounds like when you signed up, you selected one of our savings modes where Nous finds and sorts savings on your behalf. We always provide you with the full details of any potential switches, giving you plenty of notice via email and WhatsApp so you have time to review them and let us know if you don’t want to go ahead. Most of our customers prefer this level of automation and convenience.
Nous is designed to take the hassle out of saving money on bills. However, we appreciate this isn’t for everyone. If you’d rather handle things yourself, we have alternative modes where you receive reminders and suggestions and can choose when to take action.
If there’s anything else we can help to clarify, you’re very welcome to contact support@nous.co and we’ll be happy to help.
It was stress free and I was kept up to…
It was stress free and I was kept up to date on progress.
1 June 2026
Unprompted review
Fab experience
Fab experience! Nous has done the entire switch for me, which is so helpful when you’re working! No complaints!
31 May 2026
Unprompted review
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