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Noukies Reviews 12,309

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TrustScore 4.5 out of 5

4.5

Children's Clothing Store
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See what reviewers are saying

Rated 5 out of 5 stars

We received the free pyjama's & we're happy about it. Quality is so good aside from sale season we opted to order again some stuff for our little one. Quality is one of a kind. Highly recommended prod... See more

Company replied

Rated 3 out of 5 stars

My order for stuck for 10 days, and only when I informed your team, they checked and it was some small error in your system.. I would have expected your team to pro-actively check your stuck pipeline.... See more

Company replied

Rated 5 out of 5 stars

We are from Austria and ordered an elephant from Noukies. And delivery was very fast and without any problem. And the elephant is soooo beautiful. 😍 My son got a bear on his birthday 24 years ago.... See more

Company replied

Rated 5 out of 5 stars

I was really happy that Noukies products can be shipped to Romania. The products were shipped very quickly, and for sure I will order other products having in view the quality of this products, althou... See more

Company replied

Company details

  1. Children's Clothing Store
  2. Baby Store
  3. Children's Toys Store

Written by the company

Depuis 1996, pour le plus grand bonheur de tous les enfants et parents, Noukie's guide les futurs et jeunes parents dans l’aventure de la parentalité en les inspirant afin de garantir l’épanouissement et le bien-être de leurs enfants. Noukie’s apporte douceur et tendresse aux petits et aux grands par le biais d’articles de haute qualité et durables allant de vêtements pour enfants jusqu’à 8 ans à des peluches et une offre en puériculture complète.

Noukie's souhaite avoir votre avis!

Written by the company

Votre avis compte beaucoup pour nous ! Aidez-nous à améliorer nos services!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Poor delivery service

I am not satisfied with the delivery. Indeed, the delivery time announced was 1 to 2 working days but the parcel arrived after 6 working days. But the worst is that the delivery guy from GLS rang way too many times at my door bell, and he did something not correct at all :
I didn't even had time to answer him that the building's main door was opened to him by chance by another neighbor and he just dropped the parcel behind it, blocked the access and left. He didn't even make sure that I was present. Anyone else could have taken my parcel or they could have complained that I was blocking the way because my name was clearly stated on the parcel in the middle of the hallway.

23 September 2020
Unprompted review
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Reply from Noukies

Dear Anna,

We thank you for your message.

However, we are sorry to hear that the performance of the delivery company did not live up to our common expectations and we apologize for any inconvenience.

Furthermore, we confirm that we have reported this matter to GLS in order to prevent it from happening again in the future.

Finally, we thank you for sharing your experience with us and we sincerely hope that your order will have fully satisfied you.

See you soon,
Aurélie from Noukie's team

Rated 5 out of 5 stars

Fast delivery and good products

Reliable and quick delivery especially in corona times; highly appreciated. Good quality products; bodies are our favorites. Soft, but durable and good fitting.

10 September 2020
Unprompted review
Rated 3 out of 5 stars

Pas la bonne taille

15 July 2020
Unprompted review
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Reply from Noukies

Chère Madame ROBIC,

Nous vous remercions de nous avoir contactés.

Après vérification, nous constatons que vous aviez commandé le pyjama offert avec Boite Rose. Par conséquent, ce pyjama est uniquement disponible en taille 1 mois en une seule couleur.

Toutefois, si vous désirez retourner un ou plusieurs articles après leur achat, vous pouvez le faire jusqu'à 30 jours suivant la réception de la commande.Vous pouvez :

Afin d’effectuer votre retour :

Remballez les articles que vous désirez retourner (non portés, non lavés, avec leurs étiquettes, dans leurs emballages d’origine), et adressez le colis à l'adresse : Noukies SA/NV, 21 Avenue Zénobe Gramme à 1480 Saintes, Belgique. N'oubliez pas de remettre le bon de livraison dans le colis ! Sans le bon de livraison dans le colis, votre retour sera traité moins rapidement.
Postez le colis via le transporteur de votre choix. Les frais de retour sont à votre charge.
Une fois le colis réceptionné par Noukie’s, vous serez notifié et remboursé du montant que vous avez payé pour les produits que vous avez renvoyé.
Nous espérons enfin avoir pu répondre au mieux à votre question et nous restons à votre disposition pour toute(s) autre(s) demande(s).

Excellente journée,

Laura, de l'équipe Noukie's.

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