NOTINO UK Reviews 

I used notino as they were sellling the fragrance I wanted the cheapest. After I received the item I found out why. £170 for 100ml of a fragrance that was bottled in
2021 and a use by time of 8 months. Never again!

Great place to buy niche fragrances at a discount..Always use DPD as the courier is my advice to people and not Evri.!

Despite my full address being in the order, they missed the first line of my address from the delivery, meaning DPD can’t deliver it. When phoning NOTINO during opening hours, it cuts me off when trying to speak to a person, and no one is answering emails. Spent loads of money for my wife’s birthday and nothing can be delivered and no one getting back to me. Been absolutely ripped off!! AVOID!

You have lots of lovely quality goods and I always purchase from you to gift my amazing wife.
Quick easy and very reasonable.

I was impressed with the product and also the speed of delivery so I’d definitely recommend.

I returned the perfume three weeks ago and paid for the return fees. I received an email from the team on 24/06 confirming receipt of the return and no refund till today 11/07. They are now holding their product and my money.

Long wait for my items, since Notino use the appalling Evri to deliver. My delivery was cancelled several times, I wrote to Notino again and again asking what they were doing about it and received NO reply. Then finally my parcel arrived, squashed and damaged box, which Evri had clearly had on a van for over a week and the lid of one of my items was broken. Sent pictures and yet another email to Notino, but don't hold out much hope for a reply or replacement, based on my experience so far. Wouldn't buy from them again.

I’m sure my perfume is fake; it was half the regular price and it smells similar but I literally spray it and you can’t even smell it and I’ve had that same perfume before it smells for days it’s Montale.

I placed an order three weeks ago. This parcel was lost by the courier (DPD) and was never delivered. I then contacted customer services who eventually arranged a replacement order to be shipped to me. It has now been nearly three weeks and I still do not have my replacement order. This time the parcel has been lost by a different courier (Evri) and I am still without my order! I have emailed Notino customer service and have recieved no response. I tried to call their customer service during opening hours and could not speak to a human. The AI responses were totally useless and very annoying. Dealing with Notino has incredibly frustrating and I am extremely hesistant to ever use them again in the future based on this experience with their customer service and unreliable deliveries.

Great products and outstanding customer service. Although my original parcel was delayed and unfortunately got lost during delivery, I was very impressed with Notino's customer service. They responded quickly, kept me informed throughout the process, and arranged a replacement order without any hassle. The new parcel arrived just a few days later, and everything was perfect. Mistakes can happen, but it's how a company resolves them that really matters. Thank you, Notino, for the excellent customer support!

I have been a genuine user of Smashbox Photo Finish Foundation Primer for some time, so I know how the product should look and perform. The tubes I received had a noticeably different texture and consistency from the product I have previously used, which led me to believe they were faulty.

I contacted Notino promptly and began the returns process. To support my complaint, I provided a video showing the issue. However, because the fault relates to the product’s texture and how it performs when applied to the skin, it is much more apparent during use than it is in photographs or videos of the product in the tube. This has made it difficult to demonstrate the problem, despite my efforts to provide evidence.

As the products were faulty, I asked for a prepaid return label but this was refused. Instead, I was advised that I would need to pay the return postage myself and then seek reimbursement afterwards. Based on my understanding of UK consumer rights, customers should not have to bear the cost of returning goods that are faulty, so I was disappointed that a prepaid return label was not provided.

Unfortunately, I then became ill and was unable to return the items within the original timeframe. Although the original complaint was closed, I was advised to contact customer services if I wished to continue with my complaint. I have now done so and the matter is being considered again. However, I have found the process frustrating and have felt as though I have been going round in circles trying to resolve what I believe is a genuine quality issue.

I am still willing to return the products and hope Notino will review my complaint fairly and resolve the matter. Until then, I remain disappointed by the level of customer service I have received.

I had an excellent buying experience with Notino. The products I bought were very competitively priced, had been difficult to source elsewhere and they arrived promptly and well packaged. Well done Notino!

Very disappointed with my experience with Notino.
I selected delivery to an Evri ParcelShop when I placed my order because it was the most convenient option for me. However, the parcel was addressed in a way that made it appear to be a home delivery with my name, so the ParcelShop refused to accept it. The parcel was sent to the shop twice, and both times it was rejected and sent back.
I spent two days waiting and travelling, only to end up without my order. The products were supposed to be a birthday present, and because of this delivery error, I didn’t have the gift in time.
The most frustrating part is that this issue appears to have been caused by the way the shipment was prepared, not by the ParcelShop. I expected a much smoother service from a large company like Notino.
I hope Notino improves its delivery process and takes more responsibility when mistakes like this happen. Unfortunately, based on this experience, I cannot recommend ordering from them , if you need your parcel to be delivered to a pick up location.

Happy with my purchase. I need it for my frizzy hair. Now they are shiny and look well. Fast delivery and satisfy with a product.

The products are not labelled in English and when I asked for further information I was told to look on the web site despite this being a legal requirement in UK law to provide all labelling in English despite where or how it's sold. Notino you need to get you act together or face possible legal action.

Utterly useless when the product fails mo phone answering no email correspondence except we are busy
Avoid this company..rubbish company
Buy at your peril if its wrong or breaks down pay extra through high street dealers in the uk
Remember DO NOT USE THIS COMPANY
You were warned

"I love shopping with Notino UK! Here is why I keep coming back.
Their items are price-matched (if not better) and their customer service is fantastic.
The personal touches they offer, like engraving and gift wrapping, make receiving the products feel so much more special.I personally love it! X
Highly recommend!"