I love my Notes Coffee but my Customer Experience has been poor. After being sent the wrong coffee due to a website, technical issue, I then emailed to sort. This was acknowledged within a couple o... See more
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See what reviewers are saying
Love the signature espresso. Can’t recommend enough. Works well as pre ground espresso in a basic DeLonghi espresso machine. Delivery is prompt and packaging great. I have found some of the sp... See more
St John’s Wood branch was poor, toilets were in bad condition, the yoghurt and figs looked unappetising and the service was so slow. No establishment should be charging 12.5 percent service charge for... See more
Company replied
As a coffee nob i am as picky as Austrailian cocaine addict. So i am thrilled to say how exquiste Notes roasters wholebeans are. Not too floral as that is over powering. Strong enough and tasty enough... See more
Company replied
Company details
Written by the company
We have been sourcing, roasting and serving single origin speciality coffee since 2010. Building close ties with sustainable farmers, securing exceptional coffees year after year and small-batch roasting, allow the unique terroir and delicate flavours of origin to shine. Our beans are then lovingly roasted in East London, brewed by our talented baristas and finish their journey with you.
Contact info
London, United Kingdom
- hello@notescoffee.shop
- notescoffee.shop
4.0
Great
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great coffee subscription
Great coffee subscription! Makes really delicious espresso and is reasonably priced.
21 February 2023
Absolutely no stars from me in here
Absolutely no stars from me in here , at Canary Wharf ! My friends special birthday 🥳 asked for 4 porn star Martin cocktails , bought them over they was shocking ! Half filled no Prosecco in the little Shot glass Sugar paper fruit on top when I questioned did we have the right cocktail ,as they didn’t look right staff said , oh there cocktails out the bottle !!! If your charging £12.00 for a cocktail in your coffee shop at least have the decency to say there out the bottle as went over to the ivy restaurant and there cocktails are £11.25 each and the nuts ! When I went to pay £6.00 service charge aswell , which I never paid !! Absolutely shocking . Will not be returning in here ! If you order a cocktail ask beforehand if there out the bottle which you can buy in Tesco for £9.00 ! 🤬
21 January 2023
Unprompted review
Reply from Notes Coffee Roasters
Hello Nicola. Thank you for leaving us a review. We're very sorry to hear you are not happy about your experience at Notes.
This Trustpilot profile is solely meant for our webshop, but we would really like to make things right for you. Please email us at hello@notescoffee.shop so that we can understand what exactly happened.
Order delivered quickly.
29 December 2022
Great coffee and good service…
Notes offer a really good variety of interesting coffees and to date all of those that I have tried have been delicious. The ordering process is also very easy and the delivery service has been quick and efficient.
5 December 2022
Very fast delivery.
Very fast delivery from England to Scotland. Ordered on Thursday 10/11/2022, arrived, Friday 11/11/2022.
11 November 2022
Delicious. Delivery. Decomposing.
Coffee is delicious.
I love that Blackwall Estate comes in fully recyclable and compostable packaging.
Recently tried the Monte Cristo which is equally as delicious but would love to now see this is compostable packaging too.
We are part of the subscription service and love the frequency of it. The only minor niggle is that delivery has been no quicker than five days from “ordering.” In a modern era that’s an indulgence niggle not a decisive one. However with these two slight changes, this coffee and service, would be near on perfect :)
5 November 2022
Fantastic range of coffee
Fantastic range of coffee, I enjoy trying different strengths and flavours. Notes never disappoints.
27 October 2022
Fast delivery
Fast delivery, I ordered Ethiopia coffee beans, fir me it was over roasted for this type of coffee. I may order other origin of coffee to explore.
6 September 2022
Reply from Notes Coffee Roasters
Hi Ion! Thank you so much for leaving us a review. We're so glad you enjoyed our coffee, we hope you enjoy our other origins more!
Reply from Notes Coffee Roasters
Hi Gary, thank you for your review. It means a lot that you enjoy our coffee enough to leave us one. Cheers!
Reply from Notes Coffee Roasters
Thank you for leaving us a review Bruce. We're very glad to hear you're enjoying our coffee!
The closest you can get to artisan…
The closest you can get to artisan coffee experience from a Nespresso machine.
Perfectly balanced, not a hint of bitterness.
10 July 2022
Reply from Notes Coffee Roasters
What a lovely review. We're thrilled you think so highly of our home compostable coffee pods Scott. Thank you for taking the time!
Reply from Notes Coffee Roasters
Thank you for taking the time to leave us a review Ruth.
Quick and delicious
30 June 2022
Reply from Notes Coffee Roasters
Thank you for taking the time to leave us a review Carmen!
Reply from Notes Coffee Roasters
Yes we do! And we're really glad you think so too! Thank you for taking the time and leaving us a review Dv.
Really good coffee and service
Really good coffee and service. I particularly like the Blackwall Estate Espresso
22 June 2022
Reply from Notes Coffee Roasters
Thank you for your review David. We appreciate you taking the time.
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