Notbranded Reviews 

Despite a clear promise of delivery before Christmas, my order arrived two days after Christmas. The delay was only communicated late in the evening on the expected delivery day. Customer service placed full responsibility with the carrier, which was disappointing.

I made my first purchase and one of the rings arrived with a small mark. I contacted the team and they quickly and efficiently sent a replacement to Spain. I received the new ring today and I honestly couldn’t love it more. It has definitely become my go-to jewelry store, and I will be purchasing again.

Do not buy from this company!
The quality of the goods is very poor, it's outrageous. The price-value ratio is terrible. They completely take people for fools; it's money thrown out the window. I feel like I have been robbed.

The Notbranded team contacted me very quickly, and we were able to resolve the issue. Thank you for your help! 😊

I ordered two earrings from them; however, only one was delivered, along with two stickers for which I paid 4.19 euros, despite not intending to purchase them. Although I originally used a discount coupon for the earrings, the additional costs for home delivery and the unwanted stickers resulted in me paying more than 8 euros extra, meaning I ultimately paid more for a single earring than its original price.
Furthermore, despite explicitly requesting and paying for home delivery, the package was delivered to the post office instead.

I’ve been extremely disappointed with my experience with NotBranded. It has been over 15 days since I placed my order, and I’ve almost been in touch with Support every day. Unfortunately, every response feels either automated or comes from a different person, so there is no real follow-up or accountability.

The only concrete information I’ve received is that one of the items I purchased was actually sold out and that this was a mistake on their end. As “compensation,” they offered free shipping on a future order, which doesn’t really solve anything and I’m not even confident that I'll buy from them again.

What’s most frustrating is that I still don’t know where my package is (and they already charged me for my purchase). Part of the order was meant to be a Christmas gift, and at this point it’s clear it won’t arrive on time. I asked multiple times for an update on the shipping process of the remaining items, but I haven’t received any useful information.

It’s a real shame, because the products themselves seem good. However, the order management and customer support are very poorly handled.

Last year, I ordered a package through this site and everything went well.
On 8th of November 2025, I ordered 2 pairs of earrings and still haven't received it.
On 28th of November sent an email to customer service to know my package's whereabouts and they told me that my phone number was missing (which is really odd because, in the site, the order that I made last year should've memorized my info/data).
Added my phone number to my account and received this message "We've added your phone number to your order. Your package will be shipped as soon as possible!".
I appreciated the reply and provided, as asked, a review that was very positive because mistakes can happen and I thought the situation was going to be solved.
On 3rd of December, I sent an email once more to have my order update and they sent me an invalid tracking code.
I patiently replied that the link wasn't valid and they answered asking if my address was 100% correct (it was) and if I wanted for them to resend my package (wasn't it already on its way??).
In the same email, costumer service offered me a voucher but what's the point of buying something through the voucher if I'm never going to get it?
I welcomed the fact that my order wasn't ready and accepted their offer of resending it.
Yesterday, 11th of December, I asked AGAIN if my package was getting to me and to my surprise, they sent the same invalid tracking link.
I wonder if I'm ever going to get it.
This is unacceptable and disrespectful to the costumer and I know that I'm not the only one experiencing this.
Order 508249

DO NOT BUY FROM THIS COMPANY. I am so disappointed with the necklace I have bought from this company. THe website looks great but the product does not look like the necklace that was advertised on the site. It costs almost 4euros for delivery and then returns also cost. I can't take it out of the packaging or the return is voided. How can I tell if it is exaclty what I want if i can't try it. i understand not trying on earrings but a necklace is a bit ridiculous! On top of all of that the order took ages to arrive which made it late for a gift. All in all not worth your time or your money!

Due to a PayPal bug, the wrong delivery address was used when I placed my order. I contacted customer service as soon as possible, but I was told the address could not be changed. This is extremely frustrating, especially considering the environmental impact, as three unnecessary trips could have been avoided.
What makes it worse is that I was only able to speak to an AI, which didn’t feel helpful or make me feel valued as a customer. I’m very disappointed.

Love how practical, resistant and cute the jewelry is. I didn’t wear any until I do my first order with you. Thank you for designing such cool pieces! I’m wearing earrings everyday now (:

During the ordering process, the payment system failed, and as a result I ended up with three orders of the same product. At first, it didn’t seem like I would get my money back, but after a few email exchanges they canceled the extra orders and refunded the money.

Poor quality, size too small compared to the website pictures, return policy is a joke : how I am supposed to try them if I can't open the bag ?

Both the necklace and the ring were broken within 1 day

I bought some jewellery 1 year and a half ago, i wore them everyday and they are still as pretty as the beginning ! the delivery is quick and the quality is good, especially for the price. I highly recommend !

Very friendly and accommodating customer support, as the watch I ordered had a wavy dial. A new order was placed after I sent photos.
I'm always happy to shop here, and Notbranded is simply something special.

Beautifull products, good price and amazing customer service. My watch broke (probably during shipment or in the parcel box). I emailed and they sended me a new one immediately because they stand with the quality of their products.

Great support and very polite contact! I had an issue with a broken earring and got it replaced even though the delivery was some time ago.

Superrr friendly and fast customer service!

Love the quality of the products and how it’s made for anyone (size), would definitely recommend:)

I ordered a couple of rings from this website and everything was good, they arrived pretty quickly. Unfortunately one of them broke after the first wear, and I reached out to their costumer support team to discuss my options about getting a refund or replacement. The costumer support was super helpful, they immediately arranged a replacement free of charge, which Im extremely grateful for.

I ordered the necklace but unfortunately it broke very soon. I go to customer service and they send me a new own right away