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Norton Finance Reviews 

213
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their exceptional guidance, professional approach, and genuinely supportive attitude throughout the entire application process. Advisors are often described as friendly and approachable, making people feel completely at ease during important financial decisions. Consumers note that the service is exceptionally fast and efficient, turning what could be stressful procedures into smooth journeys. People also deeply appreciate the clear communication and regular updates, ensuring everyone stays fully informed from beginning to end. Reviewers consistently recommend these reliable professionals to anyone looking for dependable financial assistance and mortgage solutions.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their knowledgeable, polite, and... See more

Service

People report positive experiences with service, frequently praising the team for being extremely... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional support and clear guidance... See more

User experience

Reviewers highlight great satisfaction with the user experience, frequently praising knowledgeable staff who... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt updates and fast communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What can I say.....Laura Evans an absolute gem of an employee to Norton Finance. Laura's professional manner and excellent customer service skills are to be admired. Nothing was too much trouble,... See more

Rated 5 out of 5 stars

This re-mortgage could have gotten messy and into a dispute due to a broker admin error on the remortgage figures. However the team at Norton Finance were willing to discuss the issue and create a goo... See more

Rated 5 out of 5 stars

Excellent Customer Service and Steve kept us updated at every opportunity and when we hit a snag, through no fault of anyone involved, our He worked with us to have these rectified as quickly as possi... See more

Rated 5 out of 5 stars

Simon was fantastic and Laura kept me updated with the whole process. She told me when the final paperwork was received and when it had all been processed. I've been able to adapt my home so I can liv... See more

Company replied


Company details

  1. Finance Broker
  2. Financial Institution
  3. Mortgage Broker
  4. Non-Bank Financial Service

Written by the company

Norton Finance are a leading provider of low cost loans and mortgages. We're a broker, not a bank, allowing us to search wider to find the perfect mortgage, secured, business or personal loan to suit your requirements. Get your FREE quote today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(213)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great broker.

Steve Bacon, our broker was fantastic. He was attentive, on the ball and very easy to deal with. I trusted him to advise us and our best interests were his priority. We would definitely use him again if the need arose.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Good interaction

Liam Wood was brilliant and kept us informed. We unfortunately had a bad experience with an incompetent solicitor. Despite this, he negotiated with the lenders legal team. I would recommend Norton Finance for their efficiency and customer service. They softened the stress levels, and eventually when we got the funds, they followed up to check all was ok

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Agency

Liam was constantly fighting every obstacle and saved the day when we thought solicitors might scupper the deal

Excellent service

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Laura morton is fantastic!

We received a secured loan from Norton Finance and from start to finish the customer service was impeccable. Laura guided us professionally and considerately through the whole experience. There was no task to small, we always felt comfortable ringing her with any questions or issues. My wife and I would recommend using Norton Finance to anyone. Kind regards Martin and Frances.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Sonny and Liam from Norton Finance

We've utilized Sonny and Liam from Norton Finance for the second time. They facilitated our bridging finance for our BTL property and subsequently secured a BTL mortgage upon its completion. Both Sonny and Liam have consistently delivered outstanding service, providing crucial support and reassurance. Their responsiveness to emails was commendable, and their overall excellence demonstrates a strong commitment to their clients. We look forward to working with Sonny and Liam at Norton Finance in the future.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Five star service

I had an excellent service from Norton, especially Sonny and Liam both gone the extra mile to get the finance on time.
I am very happy with the service and I recommend the company to friends and family.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Liam Wood has been extremely helpful

Liam Wood has been extremely helpful. I’ve had the most stressful experience of my life trying to obtain funds for essential works to my house, but Liam assisted me through the whole process and finally we completed today. If you're looking for help when you feel like you're notting getting anywhere Norton are amazing. This isn't the first time they've rescued me. I am eternally grateful for the help and support Liam has provided to me. He is a can do person who gets the job done and very good at what he does. Norton are my Super Heroes yet again 👏 🙌 😍

8 September 2023
Unprompted review
Rated 3 out of 5 stars

A rather protracted process

A rather protracted process. The initial call was very promising, and positive - giving me high hopes. I then went over 2 weeks with no communication saving for a follow up by myself. Was eventually told the lender wouldn’t accept due to needing 6 months mortgage history - which I was clear upfront I only had a couple which wasn’t deemed to be a problem. The team seemed friendly, but lack of updates and clarity a significant waste of time. Would only recommend if your circumstances are a little more clear cut, rather than specialist lending.

23 August 2023
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

Whatever you need from this company you have to go though hell. I spoke to a women for 30 minutes she asked me loads of stupid and unnecessary questions, i thought later that there is no point and i denied there help there is loads of other better companies with minimum formalities i felt like i was getting interviewed by the police.

11 August 2023
Unprompted review
Norton Finance logo

Reply from Norton Finance

Thank you for taking the time to share your recent experience with us, we appreciate your feedback and would like to address your concerns. 

We understand that our application process may have appeared extensive during your conversation with our representative, however, as we are regulated by the FCA this level of questioning is essential and is standard across the industry.  

Having all the correct information allows us to make a recommendation best suited to our customers needs and ensures good customer outcomes. 

We hope that this has cleared up any of your concerns. 

Thank you again for taking the time to share your feedback.

Kind regards,

Norton Finance

Rated 5 out of 5 stars

Liam was a Key person for me during…

Liam was a Key person for me during this experience. He was extremely helpful and I couldn't do it without him. Very Professional and knowledgeable, quick to details and nice to talk to.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Where do I start

Where do I start! Absolute pleasure working with Liam Wood! not to mention Sonny Gosai also.

From the start, Liam was all over absolutely everything and reassured and kept us updated through the whole process. Liam tirelessly fought to the very end to get it done asap.

I’ve never seen such a motivated individual who at all times had our best interest at heart.

If I was to open a bridging company Liam would be my number 1 first choice to run the entire business.

Don’t hesitate as it’s all transparent and never forced either with great competitive rates, would never go to another company!

Once again I’d like to say thank you to Liam, Sonny and also Emily for all their help.

Kindest regards

Lana

13 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Care and Service

My experience of Norton Finance was quite honestly fantastic. They took the time to explain every part of the process to me and made sure I understood and was happy with the process. They kept me informed of my applications process throughout each of the key stages. Good old fashioned customer service, highly recommend them.

19 May 2023
Unprompted review
Rated 5 out of 5 stars

Sonny was great

Sonny was great. Helped to sort out paperwork and was on hand to chase the bridge company as and when required. Highly recommend.

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Liam and Sonny at Norton Finance - Amazing!

Liam and Sonny were absolutely amazing at Norton Finance! Every single piece of information I asked them, they had the answers to. Both Liam and Sonny were super quick in responding to emails and telephone calls which is extremely helpful in the process of purchasing a house. Liam and Sonny are such friendly, professional and knowledgeable members of Norton Finance and nothing was ever an issue. This is the first time I have had the opportunity to use Norton Finance and I can confidently say will be the only finance group I will continue to use. Thank you, once again Liam and Sonny for your time, effort and support in helping us buy another house. Highly recommend!! Thanks again both, it’s been a pleasure.

16 May 2023
Unprompted review
Rated 1 out of 5 stars

As a vulnerable person I made the…

As a vulnerable person I made the mistake of applying for a loan. Since then they've tried calling me 30 times within 2 weeks. At what point does it become harassment?

13 May 2023
Unprompted review
Norton Finance logo

Reply from Norton Finance

Thank you for taking the time to leave your feedback.

I have had a look on our system but unfortunately, I am unable to find any record under your name.

If you could give us a call on 01709 518518 just to confirm your details, then we will be able to remove you from our calling list. Alternatively, you can also email compliance@norton-finance.co.uk.

Please accept our apologies for any inconvenience caused.

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