What can I say.....Laura Evans an absolute gem of an employee to Norton Finance. Laura's professional manner and excellent customer service skills are to be admired. Nothing was too much trouble,... See more
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Review summary
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This re-mortgage could have gotten messy and into a dispute due to a broker admin error on the remortgage figures. However the team at Norton Finance were willing to discuss the issue and create a goo... See more
Excellent Customer Service and Steve kept us updated at every opportunity and when we hit a snag, through no fault of anyone involved, our He worked with us to have these rectified as quickly as possi... See more
Simon was fantastic and Laura kept me updated with the whole process. She told me when the final paperwork was received and when it had all been processed. I've been able to adapt my home so I can liv... See more
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Company details
Written by the company
Norton Finance are a leading provider of low cost loans and mortgages. We're a broker, not a bank, allowing us to search wider to find the perfect mortgage, secured, business or personal loan to suit your requirements. Get your FREE quote today.
Contact info
Norton House, S60 2DR, Rotherham, United Kingdom
- nortonfinance.co.uk
4.8
Excellent
212 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Lucy was very patient and gave all the…
Lucy was very patient and gave all the information we needed
5 June 2026
Tom was so good and he was so…
Tom was so good and he was so professional and he supported me the whole way through
Tom Barden
6 June 2026
Excellent service from Norton Finance
Excellent service from Norton Finance, especially Tom. From the beginning, he was professional, responsive, and kept us updated throughout the entire process. Our case was not straightforward, but Tom worked hard to find a solution and guided us every step of the way.
Thank you for your patience, support, and outstanding customer service. I would highly recommend Norton Finance to anyone looking for financial assistance.
30 May 2026
The process was so quick
The process was so quick. Nina was really helpful and kept me fully updated and informed throughout. I felt no judgement at all which made a difficult situation a lot easier. There was no pressure to go forwards at all if I changed my mind. I would highly recommend
20 May 2026
What can I say.....Laura Evans…
What can I say.....Laura Evans an absolute gem of an employee to Norton Finance.
Laura's professional manner and excellent customer service skills are to be admired.
Nothing was too much trouble, she had the patience of saint with me and kept fully updated at every opportunity. Laura was on the ball every time I reached to her. I would 100% recommend her and the whole application was made easy and re-assuring with Laura. The process was quick and efficient and I truly can not thank Laura enough. If there were gold stars to be given, then I would give her 1 million! Thank you Laura.
15 May 2026
Jodie Smith was fantastic with her…
Jodie Smith was fantastic with her advice as well as her communication throughout
15 May 2026
Stress Free Process
Everything was explained, kept updated and any questions answered. Friendly team.
12 May 2026
Great service
Great service, they handled our loan very quickly and professionally very happy with the service.
14 May 2026
We had a really great experience
We had a really great experience, Steve was so helpful and really did help us with everything we needed to do.
Recommend this company definitely
Thankyou
12 May 2026
Unprompted review
Secured loan
They excelled in getting our financial product over the line, everything went smoothly with minimal hurdles
9 May 2026
Lee Wheatley is a legend
Lee Wheatley is a legend, he was patient with me from the start. Professional yet approachable. I need him to sort every aspect of my life if available. Thank you Lee and Norton Finance.
17 April 2026
Unprompted review
Reply from Norton Finance
Thank you for such a brilliant review. Lee will be really pleased to read your comments. We're glad he was able to make the process feel approachable and supportive from the beginning. Thank you again for choosing Norton Finance 😊
Reply from Norton Finance
Thank you for your review. We're glad you found the process easy and that you felt well informed throughout. We appreciate your feedback.
Very good team
Very good team. Sam jones managed my loan and I couldn’t have been happier. She always got back to me and explained everything. I would highly recommend Norton Finance 😊
1 May 2026
Reply from Norton Finance
Thank you for your lovely review. We're so pleased to hear Sam kept you informed and supported throughout your application. We'll be sure to pass your comments on to her. Thank you for recommending Norton Finance 😊
Looking for advice on a re mortgage or…
Looking for advice on a re mortgage or equity release and came across Norton Finance with very good reviews.
Calls with an advisor (Matthew) were scheduled and always on time, very professional and look to get the right agreement for you. Re mortgage option was not going to be in my best interest so put me intouch with an equity release company who were brilliant too and this option suited me much better. Whole process was straight foward and took just a few weeks. I would highly recommend you speak to Norton Finance as they look after your best interests, have extensive contacts within the financial sector and I don't think I would be in the position I am now if I had not reached out to them. Make the call!
29 April 2026
Reply from Norton Finance
Thank you for sharing your experience with us. It's great to hear Matthew took the time to explore the right option for your circumstances and helped guide you towards a solution that suited you best. We're really pleased the process was straightforward and that you felt supported throughout. Thank you again for your recommendation.
Reply from Norton Finance
Thank you for your feedback. We're pleased to hear you found the service efficient and thorough. We appreciate you taking the time to leave a review.
Excellent Service
Very friendly dealing with every aspect of my application. Paul, in particular immediately put my mind to rest and was very reassuring through the whole process. I would thoroughly recommend Norton to anyone who needs this type of service. Paul was very informative and made this whole process a very professional, amicable experience.
21 April 2026
Reply from Norton Finance
Thank you for such a thoughtful review. We're delighted to hear Paul helped put you at ease and supported you throughout the process. We'll make sure your comments are passed on to him. We really appreciate your recommendation and thank you for choosing Norton Finance.
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