Northwesttradecentre Haslingden Reviews 

67
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for making new vehicle purchases completely smooth, stress-free, and thoroughly straightforward from start to finish. Consumers note that the overall service is truly exceptional, with friendly representatives taking ample time to answer all questions honestly and clearly without any pressure. Some reviewers were not happy with unexpected mechanical issues, low fluid levels, and necessary car repairs required shortly after completing their vehicle purchase. A few people also felt that communication regarding unresolved post-purchase problems and getting adequate support from other departments was sometimes frustratingly lacking and unhelpful.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and friendly customer service throughout... See more

Service

Clients share positive opinions on service, highlighting helpful and professional staff members who make the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting friendly and approachable staff who... See more

Product

Reviewers highlight positive aspects of product, expressing satisfaction with their vehicle purchases and the... See more

User experience

Customers report positive experiences with user experience, highlighting how staff members make the car... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience purchasing my car thanks to the outstanding service I received. Soman was friendly, professional, knowledgeable, and made the whole process straightforward and stress-fr... See more

Rated 5 out of 5 stars

Went today to look at a new car for work are salesman was fantastic very helpful friendly and patient the whole experience was seamless from start to finish Would definitely recommend and will be go... See more

Rated 5 out of 5 stars

Adnan Ali Fantastic service , always keeping us informed on updates of car , wheels sorted , reg sorted And always has a smile Would defo buy a car of him again Nice one xx My daughter wi... See more

Rated 5 out of 5 stars

Came down to NWTC. Was a pleasure dealing with khubaib. Talked me through everything and helped me to buy my second car. Highly recommend.



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

67 reviews

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4.7

All reviews

(67)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Went today to look at a new car for…

Went today to look at a new car for work are salesman was fantastic very helpful friendly and patient the whole experience was seamless from start to finish
Would definitely recommend and will be going back again soon to buy are 2nd car

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Khubaib is a superstar!!!

Khubaib was an absolute pleasure to talk to and discussed through my options. Made process really easy and quick 🙂 Ended up buying a ford fiesta. Would totally recommend!!

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Adnan great, everything else, awful

Initial sales contact with Adnan was second to none. However, the next day the management of the sale was taken over by Jack/Has/Paul. Substandard service at best. I’d taken the car to be looked at in my local garage after hearing an alarming knocking noise. At this diagnostic appointment (after having the car for only 6 days), several repairs one of which was an illegal tyre, and the others brake discs and pads and a possible shock absorber issue, were identified. How can a car be fit to sell in that condition? Anyway, when presented with this information and after I quoted the Consumer Rights Act, Paul the manager so I’m told, tried to fob me off, make out like I was neurotic or something. Because I was insistent he eventually agreed to refund me for the car only if I would drive it back. Knowing that the tyre was dangerous. I wanted out of this shit show so badly I just agreed. Drove the car back Friday, waiting on the refund to come through. No apology no offer to compensate for travel (from Liverpool) or inconvenience. Avoid, especially if you’re not local. The prices seem low, probably a reason. Paul Bersz is just horrible. I’ll up date if and when I receive the money back in my account.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a BMW X1

I purchased a BMW X1; the oil was so low that the dashboard warning came on, and I had to top the oil up on the way home.
The tyre pressure system light came on on the way home
All the tyres were the wrong pressure.
There was a black screw on the floor, driver's side and the air con does not work properly.
The locking wheel nut is missing; I even asked if it was in the car when I picked it up.
I was told the vehicle was being serviced. !!!
I brought this up with my salesman, Tom, and I have had no resolution.
I had told the people I am disabled, and my wife is disabled, and we live 4.5 hours away in Scotland. I gave them extra time to make sure the car was right
I did not rush them or even try to barter the price; I just asked for the car to be 100%
Not impressed at all

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Khubaib was so lovely & guided me…

Khubaib was so lovely & guided me through the buying process perfectly - making sure I was happy with my purchase at every step (suppose I should mention Paul helped a little too 😜).
Overall, fantastic company to deal with!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience due to Soman

I had an amazing experience and it was all down to one person - Soman. He was very helpful and an excellent salesman answering any questions I had before I made a final decision. I would happily do business again

18 June 2026
Unprompted review
Rated 5 out of 5 stars

High quality customer service

Came in and spoke to Soman. Excellent knowledge of cars and answered all my questions in a confident and reassuring manner. Very impressed with the service. Will definitely come back again.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

The custom tee service here was… outstanding

The custom tee service here was absolutely brilliant when i have an enquiry about a car. The young lad on the phone Khubaib was very helpful on the phone and explained everything that i needed to know very well and he was very well mannered too. 5 star service.

29 June 2026
Unprompted review

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