North West MTB Reviews 5

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Information provided by various external sources

Run by riders for riders. Instagram: NWMTB Twitter: NWMTB E-mail: northwestmtb@aol.com NWMTB.COM


Contact info

4.1

Great

TrustScore 4 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service is excellent

The service is excellent. Communication.perfect.
Products very reasonable.postage super fast.
Very very helpful.would recommend. And certainly buy from them for all my bike needs in the future.
Completely hassle free. Keep up the good work.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I bought a Specialized Creo 2 mail order from these guys this week and I'm extremely impressed with their service. The bike was delivered to me within 2 working days, very well packed and in perfect condition. Unfortunately, the accessory pack included was for the wrong model bike and did not contain the right bits for the Creo. I told Andy, about it and I received the correct pack by next day delivery. I can highly recommend North West MTB for their service and response. If I lived closer they'd be my chosen LBS.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Beyond expectations

I had a major electrical failure on my 2 year old Specialized Turbo Levo. These guys took the bike and sorted all the issues under warranty, including all dealing with Specialized and the first call I got within 10 days was to tell me it was all done! Bike is like new. 10/10 for NWMTB and Specialized

21 June 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look