North Fashion Store Reviews 

1,276
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 761 reviews, most reviewers were somewhat happy with their experience overall. Many consumers find the website easy to navigate and enjoy the attractive look of the apparel displayed online. People who ordered express enthusiasm about the designs and the styling of the items they have received. However, some customers mentioned encountering issues with the items' quality, noting that some fabrics felt thin or that the color received did not match the picture. A small group of purchasers found the sizing to be highly inconsistent across different pieces or noted that the garments were not true to the size requested. Furthermore, concerns about the return and refund process were strongly voiced, with some individuals citing high or difficult shipping costs for returns.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. While many reviewers praised the lovely... See more

Order

Reviewers mention ambiguous feedback about order processes, noting that the website is easy to navigate and... See more

Quality

Consumers find quality to be ambiguous, with highly mixed reactions regarding the clothing. While some... See more

Return policy

Customers consistently note negative experiences with the return policy, describing the process as... See more

Website

Reviewers highlight ambiguous aspects of the website, experiencing both smooth navigation and serious issues.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered on the 24th July but it has not been delivered yet. I have had no further communication about time of delivery even though I sent an email asking for when I would receive my order. I cannot... See more

Rated 4 out of 5 stars

The clothes are very attractive on the website. Sizing a bit confusing - am still not sure if I ordered correctly and a bit concerned about the return procedure after reading other comments. The cloth... See more

Rated 4 out of 5 stars

I’ve seen these outfits before online and thought they looked very cool and smart but still casual. I saw the blue outfit on a passing lady recently and it confirmed I had to had one myself. I’ve orde... See more

Rated 4 out of 5 stars

I have yet to receive my order but have had constant e.mails about my experience which is very frustrating I have already completed several surveys. If the products are as good as they look i will... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Women's Clothing Store

Written by the company

NORTH offers unique pieces for the aspirational and revolutionary set.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.4

All reviews

(1,276)

772 reviews in the last 12 months

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Rated 1 out of 5 stars

a bad company

My experience in trying to return an unsuitable and ill- fitting item and obtain a refund has been horrendous. I have spent hours and a lot of money in trying to get a refund . The returns procedure is a nightmare. A customer care person from North replies to my emails saying that they will refund the money as soon as they receive the item which I sent back with tracker postage several weeks ago but claims it hasn't arrived .
Avoid this company at all costs .. and I mean costs

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Stumble upon your site by accident

Stumble upon your site by accident. However, I had been searching for anything--clothing that is--to wear to a brunch with my practice colleagues. Image my surprise when I came across your no wrinkle two piece outfit! The style and the price was spot on!
Thank you for providing the busy, professional female just the right weekend attire!

14 June 2026
Unprompted review
Rated 4 out of 5 stars

Quality of items were good when they…

Quality of items were good when they arrived. Very friendly, helpful staff kept in touch. Had problems with one order when there was an issue (?technical) which resulted in 3 identical items awaiting payment, which I couldn't cancel on the app. I will definitely return to this company. Well done and thank you!

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy

I received the order after a very long time. What a disappointment. The fabric, which is supposed to be linen, isn't—and the quality is terrible. The cut of the trousers is awful; they are poorly made. Returning them is nearly impossible, as the cost is almost equal to the price of the item itself. I feel like I’ve been scammed. They look beautiful in the photos; I’ve lost nearly 100 dollars.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Returning unfit goods

Ordered the relaxed suit in April.
Arrived May but item was massive even though I had ordered the smallest size.
Return process was a small and very frustrating.
Not only did I have to take and send a photo of the item I had to describe I full detail why it was too big!
I then had instructions through on how to return
VIA tracked International post to Italy costing £14.45.
Several emails chasing the return last week the parcel was returned to me as it was refused at customs!!
Emailed company and was told to retain the item and I could have a voucher for full amount to spend on something else.
OR zI could take a refund of 70%.
£44.00 plus 14.45 postage approx £39?
Refund received £26
Will not be using them again

Bought a similar item from shein £13.99
Lovely.

12 April 2026
Unprompted review
Rated 2 out of 5 stars

Less than expected

Very long delivery wait. Poor quality fabrics, garments were a mixture of cotton and linen looked cheap. Finishing fairly skimpy. I will not be ordering again. The website makes everything look desirable but the reality is the complete opposite.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Returns IMPOSSIBLE!

This company makes returns IMPOSSIBLE!!! Website advertises “risk free returns”. This is NOT the case. I returned items over 4 months ago and still haven’t received a refund!!!

Though my items were shipped to me from a Canadian address, I had to return them to small town in Italy. I have reached out to North Fashion numerous times and they are not at all helpful.

BUYER BEWARE!

19 February 2026
Unprompted review
Rated 2 out of 5 stars

Poor quality garment

The quality of the garment is very poor, it should contain linen but there appears to be no evidence of linen in the material
Cheap and nasty.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

North fashion,I lift my hat for their…

North fashion,I lift my hat for their kind politeness and forever help, I was refunded a voucher to purchase goods that would fit me, they gave me the assistance I needed leaving me a very satisfied customer. They did not shun me away but took me under their wing,and supported me. Im so looking forward to my new purchase. I explained my size and anything else that would be of good choice. I will definitely buy from their website as I know they will be helpful. Keep up your good work ladies we need more kind helpful people like you in our times. Gid bless you.🙏🏿

9 June 2026
Unprompted review

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