Fantastic customer service. I ordered a ski erg that did not arrive after five days. I contacted the guys at Northern and promptly received a polite and professional response offering a simple solutio... See more
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WE ARE NORTHERN. What started out as an ambition to bring high quality gym equipment to the UK fitness market, very quickly turned into much more. We really value bringing people together through training sessions, competitions and events, helping people hit their fitness goals, while being approachable and friendly – we call it ‘NORTHERN hospitality’. We underpin this with the traits you would expect of any good business – great customer service, fair pricing and a can do attitude when you need help. We’re always looking to improve so any comments, good or bad, would be more than welcome.
Unit 3A Holloway Drive, M28 2LA, Manchester, United Kingdom
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I recently bought a pair of Northern Gym's Dumbbell (2 x 24g.) The delivery arrived on time, in two very strong boxes that could handle 25kg each, so absolutely no damage to the box or items at all in transit.
The dumbbells come straight out of the box and are ready to use, so no putting together any parts at all.
The adjustable dumbbells are so versatile going from 2.5kg up to 24kg in 15 increments. Hence this would been the equivalent of 15 pairs of dumbbells! So these are so convenient and take up hardly any storage space.
Easy to use, just rotate the red dial at both end of each dumbbell to the desired weight. There's a reassuring 'click' when the weight is dialled in and that means it's locked and the weight won't drop out onto you or your floor. I'm very impressed with the locking mechanism you can invert the dumbbells and there's no chance they'll fall off the dumbbell bar.
Overall a great set of adjustable dumbbells at a great price - It's a no brainer!

Reply from Northern Gym Equipment
Brought 3 kettle bells on deal pay for 2 get 3rd free good deal fast delivery, was a slight issue where wrong weight kettle bell was sent but John was on it straight away organising wrong kettle bell to be returned and correct one sent ,thank u John for sorting it and staying in contact until every thing was correct, will definitely be using again

Reply from Northern Gym Equipment
I ordered 4 different sets of fraction plates, they’re too quality and were dispatched very quickly. I had a problem with Evri and the delivery and the team sorted my order out within the same day and they were re delivered with no problems. Using the plates has been great, they look great and are really good quality!

Reply from Northern Gym Equipment
Great company - Great deals when they on. Super quality. My first bit of brand new kit in my rusty gym

Reply from Northern Gym Equipment
Ordered several items on different orders.
Good quality.
A slight issue with one particular order on delivery but John was attentive with this and got it sorted.

Reply from Northern Gym Equipment
Fantastic products and customer service. I ordered two Kettlebells. They arrived promptly and were very reasonable in price compared to the rest of the market. I realised I had ordered the incorrect weight (my mistake). The refund process was streamlined and the person who was dealing with my refund (Armie) was really helpful. I highly recommend this company. From products, to customer service, to price....you will be treated right. I am very impressed.

Reply from Northern Gym Equipment
Fast service, new to kettlebell so bought cheap ones, then decided to buy three from yourselves changed to competition ones unbelievable difference felt much better would definitely recommend

Reply from Northern Gym Equipment
Northern gym equipment is a fantastic company. The range of products on offer is vast, and they have great deals too. The postage was very fast, and the quality of their products is first class. Highly recommended company.

Reply from Northern Gym Equipment
Awesome service, delivered so fast!!
Purchased 2 x Neoprene Dumbbells & Weighted Ball, fantastic products, love the soft feel as opposed to metal grating my hands. Stunning colours, makes it easier to switch out to correct weight during training!!
Thanks Northern Gym Team :)

Reply from Northern Gym Equipment
First class service from a great company. Quality products at a great price and fast delivery, what more do you want from a company. Will definitely use again in the future.

Reply from Northern Gym Equipment
The products that I received were the best quality possible and as described on the website. The postage was also quick and efficient and I was able to customise my delivery times and days to suit me. Overall, an extremely positive experience.

Reply from Northern Gym Equipment
Really good experience with Northern Gym Equipment. The kettlebells are great quality, good wide handles which means you can get two hands in. Highly recommended.

Reply from Northern Gym Equipment
Awesome product and great customer service.
Prices are good vs alternatives. Will definitely be buying more!

Reply from Northern Gym Equipment
had a great experience with Northern Gym,
I brought three different kettlebells, and on arrival one has split out of its packaging and must’ve got badly marked in the Delivery process. I contacted Northern Gym.
Who got back to me straight away and offered me a couple of different solutions which I was happy with. Who got back to me straight away and offered me a couple of different solutions. exchange or a discount which I took a discount. I’ll definitely use again as the kettle bells with great quality and I was happy with the service. Keep up the good work.

Reply from Northern Gym Equipment
Great communication, fast shipping and sturdy equipment. Thankyou

Reply from Northern Gym Equipment
Super fast delivery and well packaged. Love the dumbbells. Great grip and hexagonal shape means that they stay put when placed on the floor.

Reply from Northern Gym Equipment
First class service . Very pleased with the equipment. High quality kit!

Reply from Northern Gym Equipment
Northern Gym Equipment are a lovely business to order from. Speedy, efficient and caring.

Reply from Northern Gym Equipment
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