Northerner.com Reviews 4,458

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 3,337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices, often highlighting the significant savings compared to other retailers and the value of bulk purchasing. Many appreciate the wide selection of products available and the overall ease of ordering, with numerous people commending the fast and often free delivery service. However, some people were dissatisfied with certain aspects, such as receiving old or dry products, or experiencing issues with orders processing twice. A few customers also reported problems with delivery, including delayed shipments, orders being sent back, or packages arriving with missing items or damaged/ripped pouches.

What people talk about most

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast and prompt... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the very good and cheap... See more

Product

People report positive experiences with product, often highlighting the quality and competitive pricing. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of ordering,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the prompt, fast, and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive used Northerner on a Monthly basis for a short while on relatively small orders so far and they have been really reliable. I intend to use them more often moving forward great prices and service.

Company replied

Rated 5 out of 5 stars

Great products at a more than competitive price. Fast free delivery, direct to my local InPost box so the package will never be stolen from my doorstep - GREAT

Company replied

Rated 5 out of 5 stars

I do shift work so it's difficult to know when I'll be home to receive an order. Northerner make it easy by giving you multiple options which drew me to them. The Nicotine pouches are also competitive... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic pricing and ease of ordering. Shipped and arrived in less than a week to my doorstep. 10/10 recommend. Have already had dozens of friends order from here.

Company replied


Company details

  1. Tobacco Shop

Written by the company

Our journey began long time ago, being one of the pioneers within e-Commerce and even more so with focus on smokeless tobacco. Starting our business back in 1998 as a small start-up, we have made huge steps and today we are a professional business offering our customers quality products and services around the globe. Our ambition apart from growing our business, is to improve access to smokeless nicotine products for millions of people. Already today, we are the world’s market leading online actor within ‘smokeless’ and delivers products to adult consumers around the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Quick and easy no hassle

Quick and easy no hassle

12 April 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We're happy to hear that your experience was quick and easy. Thank you for your positive feedback; we appreciate it.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Satisfactory

13 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Paul,

Thanks for taking the time to share your positive experience. We look forward to serving you again!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great value great experience

Can’t beat them.

13 January 2026
Northerner.com logo

Reply from Northerner.com

Hi Josh,

Thanks for taking the time to share your experience. We look forward to serving you again!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Fast shipping great prices

Fast shipping great prices , honest transaction.

2 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Loyd,

We appreciate your positive feedback! We're so glad you're happy with our fast shipping, great prices, and honest transaction. Thank you!

Best regards,
The Customer Experience Team

Rated 4 out of 5 stars

The order take longer to arrive than…

The order take longer to arrive than they used to, I used to order on a Friday and they would come on a Saturday now it takes 3 to 4 days to arrive

12 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Vicky,

We appreciate your feedback and are sorry to hear that your recent orders have not arrived as quickly as in the past. We are looking into the delivery times to see how we can improve.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

loved trying out new pouches..

loved trying out new pouches... and as always great prices and super fast delivery...Northener never lets you down on anything...i see people in stores paying five times the price and tell them...theyre blowing money on them when the could also just have them delivered to their door ☺️...great job northerner as always

19 April 2026
Unprompted review
Northerner.com logo

Reply from Northerner.com

Hi,

We're glad you enjoyed trying new pouches and appreciate our prices and fast delivery. It's great to know you share your positive experience with others. Thank you for your continued support!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Honest

Honest, easy, fast transaction. Will be ordering from this site again in the near future.

18 April 2026
Unprompted review
Northerner.com logo

Reply from Northerner.com

Hi James,

We appreciate your positive feedback and are so glad the transaction was easy and fast. We look forward to your future orders and providing great service.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

I don't see any problem

I don't see any problem

1 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Khalid,

We're glad you had a good experience. Thank you for letting us know; we appreciate your positive feedback a lot!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great company

Great company

3 March 2026
Northerner.com logo

Reply from Northerner.com

Hi Lucas,

We appreciate you taking the time to share your positive experience with us! We appreciate your support!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great selection

Great selection, great prices and fast delivery . I can highly recommend the 99p snus , opens you to a variety of flavours you wouldn't normally look twice at

31 March 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We're happy to hear you enjoyed our great selection, prices, and fast delivery! It's great that the 99p snus introduced you to new flavors. Thanks for your recommendation!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Nicotine punch

Very good quality fast shipping I will recommend

10 April 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We appreciate your recommendation and are so happy you were satisfied with our prompt delivery service. Thanks for your support.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Fantastic

Fantastic, great price, quick shipping.

17 April 2026
Unprompted review
Northerner.com logo

Reply from Northerner.com

Hi Cody,

We appreciate your positive feedback! We are so happy you were satisfied with our quick shipping and the great price.

Best regards,
The Customer Experience Team

Rated 1 out of 5 stars

The quality of the pouches were…

The quality of the pouches were terrible. Never ordering from here again

30 March 2026
Northerner.com logo

Reply from Northerner.com

Hi Trevor,

Thank you for sharing your feedback. We’re truly sorry to hear that the quality of the pouches did not meet your expectations.

We’ve already been in contact with you via email regarding your order. Please feel free to reply to that email if you need any further assistance, and we’ll do our best to resolve the issue for you.

Best Regards,
Northerner Customer Experience Team

Rated 5 out of 5 stars

Seller was prompt and professional I am…

Seller was prompt and professional I am pleased.

9 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Anthony,

We appreciate your perfect rating! We are so glad to hear that you were pleased with our prompt and professional service. Thank you for your support.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Lightning FAST!!!

Ordered 25 cans of Zyn and it showed up in like 2 days. LIGHTNING fast service!

30 March 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We're happy to hear that your order arrived so quickly! We appreciate you taking the time to share your positive experience with our service.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Cheap

Cheap, and shipped fast.

30 March 2026
Northerner.com logo

Reply from Northerner.com

Hi James,

We appreciate your review and are so happy you were satisfied with the affordable prices and how quickly we shipped your order!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Easy to navigate and fast delivery

Easy to navigate the site and order. Delivery was fast and on time. Great site.

30 March 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We appreciate you sharing your feedback. We're so glad you found our site easy to navigate and order from, and that you were happy with the delivery.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Wide range of brands

Excellent online store which offers a wide range of brands, promotions and fast delivery.

30 March 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We appreciate you taking the time to share your experience. We're happy to hear that you found a wide range of brands, promotions and fast delivery!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Good service

Good service

30 March 2026
Northerner.com logo

Reply from Northerner.com

Hi Mohamed,

We're glad to hear that you enjoyed our good service! Thank you for your feedback!

Best regards,
The Customer Experience Team

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