Northerner.com Reviews 4,458

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices, often highlighting the significant savings compared to other retailers and the value of bulk purchasing. Many appreciate the wide selection of products available and the overall ease of ordering, with numerous people commending the fast and often free delivery service. However, some people were dissatisfied with certain aspects, such as receiving old or dry products, or experiencing issues with orders processing twice. A few customers also reported problems with delivery, including delayed shipments, orders being sent back, or packages arriving with missing items or damaged/ripped pouches.

What people talk about most

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast and prompt... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the very good and cheap... See more

Product

People report positive experiences with product, often highlighting the quality and competitive pricing. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of ordering,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the prompt, fast, and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive used Northerner on a Monthly basis for a short while on relatively small orders so far and they have been really reliable. I intend to use them more often moving forward great prices and service.

Company replied

Rated 5 out of 5 stars

Great products at a more than competitive price. Fast free delivery, direct to my local InPost box so the package will never be stolen from my doorstep - GREAT

Company replied

Rated 5 out of 5 stars

I do shift work so it's difficult to know when I'll be home to receive an order. Northerner make it easy by giving you multiple options which drew me to them. The Nicotine pouches are also competitive... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic pricing and ease of ordering. Shipped and arrived in less than a week to my doorstep. 10/10 recommend. Have already had dozens of friends order from here.

Company replied


Company details

  1. Tobacco Shop

Written by the company

Our journey began long time ago, being one of the pioneers within e-Commerce and even more so with focus on smokeless tobacco. Starting our business back in 1998 as a small start-up, we have made huge steps and today we are a professional business offering our customers quality products and services around the globe. Our ambition apart from growing our business, is to improve access to smokeless nicotine products for millions of people. Already today, we are the world’s market leading online actor within ‘smokeless’ and delivers products to adult consumers around the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good offers and discounts

Good offers and discounts. Quick delivery.

16 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Elizabeth,

We're happy to hear that you enjoyed the offers and the fast delivery. Thank you for sharing your positive experience with us!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars
Northerner.com logo

Reply from Northerner.com

Hi Steven,

We appreciate your feedback and are happy you were satisfied with our fast delivery and reasonable price. Thanks for your support!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars
Northerner.com logo

Reply from Northerner.com

Hi Kenneth,

We appreciate your positive feedback. We are so happy you were satisfied with our fast shipping and good pricing. Thank you!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

This company is brilliant.

This company is brilliant.

Honestly, I've been looking for a place to save money on nicotine pouches and this is the gaff. I used to get them from my local garage, where they've recently upped the price to around £7.80 which is mental. You can get various bundles of 5, 10, 15 etc. and some even have deals for £0.99 pots which is insane. The cans that I particularly like are £2.50 each for 10 which isn't bad at all.

If you order before 5pm you get the order next day and I love love love having the ability to choose which courier I would like to use. This is particularly useful when you know that a specific courier in your area isn't great at coming to your address (like for me sometimes DPD can be hit and miss).

Been using them for around 3 months and have really managed to cut down on the costs.

You also get discount codes and a free tester can in the package which is amazing for the customer experience. I've also found out this is a MK based company, which is local to me so I love to support a local business :)

30 January 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We're happy to hear that you find our company brilliant and appreciate the savings and courier choice. It's great to know you value the discount codes, free tester, and our local connection. Thank you for your positive feedback!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Fastest delivery out there

Fastest delivery out there. Great prices. Also offers, tons of different flavours

11 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Diane,

We appreciate you sharing your feedback! We're so glad you're pleased with the fast delivery, great prices, and many flavor options that we offer.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great selection at a good price and…

Great selection at a good price and next day delivery. All I can ask for!

21 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Steven,

We're happy to hear that you found a great selection at a good price with next-day delivery! Thank you for your positive feedback; we appreciate it!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Seamless process.

Seamless process.

4 March 2026
Northerner.com logo

Reply from Northerner.com

Hi Christina,

Thank you for taking the time to share your positive experience with us! We appreciate your support!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Trusted Company

Northener provided swiftness and care when packing my item. Reputable brand I trust purchasing from again

15 April 2026
Unprompted review
Northerner.com logo

Reply from Northerner.com

Hi Jarrod,

We're happy to hear that you had a positive experience with our packing service. We appreciate your trust in our brand and thank you for your kind words.

Best regards,
The Customer Experience Team

Rated 1 out of 5 stars

Total scam

Total scam, package never arrived

24 April 2026
Unprompted review
Northerner.com logo

Reply from Northerner.com

Hello Ryan,

Thank you for your feedback—we really appreciate you taking the time to share your experience.

We’ve requested some additional information through Trustpilot so we can reach out to you directly and work toward resolving your concern as quickly as possible.

Please also feel free to contact our customer support team directly via phone or email.

We look forward to assisting you further.

Best Regards,
Northerner Customer Experience Team

Rated 5 out of 5 stars

Cheap and easy

Very clear website cheap prices excellent service

20 April 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We appreciate your positive feedback and are so happy to hear you found our website clear, prices cheap, and service excellent. Thanks!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Always have what I want at a good price.

Always have what I want at a good price.

9 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Andrew,

We're happy you can always find what you're looking for at a good price. We appreciate your positive feedback and thank you for sharing!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great selection of brands

Great selection of brands, flavours and prices.

20 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Mohamed,

We're happy you found a great variety of brands, flavors, and prices. Thank you for your positive feedback; we appreciate it.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Absolutely fantastic pricing and ease…

Absolutely fantastic pricing and ease of ordering. Shipped and arrived in less than a week to my doorstep. 10/10 recommend. Have already had dozens of friends order from here.

16 February 2026
Northerner.com logo

Reply from Northerner.com

Hi Chris,

We're so glad you found our pricing fantastic and ordering easy! It's great to hear it shipped quickly. Thank you for the recommendation; we appreciate your support!

Best regards,
The Customer Experience Team

Rated 2 out of 5 stars

half of all my pouches are ripped open

half of all my pouches are ripped open
this causes the snus to be covered in the ripped open ones and the box is filled with snus all over the place,
making me throw oout at least 10 out of the 20 i bought

10 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Harry,

Thank you for your feedback!

This doesn’t sound good at all, and we would very much like to help you further in the best possible way.
We will contact you via email to assist you and arrange suitable compensation.

We look forward to hearing from you soon!

Kind regards,
Sanna

Rated 5 out of 5 stars

Great all round

Great offers, variety, simple website and lightening fast delivery

19 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Laith,

We appreciate your positive feedback. We're so glad you found great offers, a wide variety, a simple website, and very fast delivery.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Very good and very quick delivery

Very good and very quick delivery

9 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Keith,

We appreciate your positive feedback and are so happy you were satisfied with our very quick delivery service. Thanks for your support.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Good

Good price for bundles, free delivery

8 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Oleksandr,

We appreciate your review and are so happy you found our bundle prices good and that you enjoyed complimentary delivery!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Low price for great products.

18 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Christopher,

We appreciate your positive feedback! We are so happy you found our products great and our delivery quick, and that our prices were low.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Very good flavor

Delivered on time for a good price. Great flavor

6 April 2026
Northerner.com logo

Reply from Northerner.com

Hi Patrick,

We appreciate your positive feedback! We're so glad to hear you received your order on time, at a good price, and enjoyed the flavor.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great Value

Value for money. Fast, reliable and secure service.

18 April 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We appreciate your positive feedback and are happy you found our service valuable, fast, reliable, and secure.

Best regards,
The Customer Experience Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look